Fly Cheapest Reviews - www.flycheapest.co.uk

★★★★☆
4.2 / 5
85% of users recommend this
? Ask our helpful community of experts about this product or company
Fly Cheapest - www.flycheapest.co.uk - Ask a question now

Media Gallery for Fly Cheapest - www.flycheapest.co.uk

Fly Cheapest - www.flycheapest.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“AVOID!!!!”

Written on: 29/03/2013

Do not book with these unless you would like to lose your money. We have been trying to get a refund for invalid tickets for months now but Fly Cheapest initially fed us lies and then continually ignore us. They are not a member of any professional body e.g. ABTA, ATOL and they get you to pay by bank transfer. This means that you have no avenue to get any money back when they deceive you and provide you with invalid tickets. Does anyone know the parent company of Fly Cheapest? I would like to… Read Full Review

Fly_Customerservices's Comment

Written on: 04/04/2013

Clients are advised to pay thru bank transfer only to avoid CC surcharge. Clients are not forced to pay in bank. It’s absolutely their choice; and moreover clients, like you, themselves opt for bank transfers as they are sometime reluctant to give card details over the phone.

Kindly give details of your reservation and the name of the sales agent. Necessary action will immediately be taken.

Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment

Jsmit's Comment

Written on: 09/04/2013

I have given my details many times but your company just ignores people. You only come on here as some sort of PR offensive.
You talk about writing vague information when the 1* reviews are the most detailed - a complete contrast to the poor grammar and brevity of the 5* reviews. Why don't you spend more time looking after your customers that scouring review websites and putting on bogus 5* reviews?

Reply to this comment

Debrice's Comment

Written on: 16/06/2013

Did you ever get your refund resolved? The parent company are TravelNMore Limited based in Uxbridge. have you noticed that none of their relevant sites have any address contact details? I had the same problem as yourself. Have issued Court proceedings and obtained a County Court Judgment and still no joy. Hope you find a solution.

Reply to this comment
Report this review Read 3 Comments
★★★☆☆

“Good price”

Written on: 23/03/2013

Ticket prices very competetive, though could improve on the time they issue the ticket by sending it as soon as payment is confirmed rather than 24-48 hours later… Read Full Review

Report this review
★☆☆☆☆

“ Omnishambles of a Travel Agency”

Written on: 22/03/2013

Booked flight to Sydney. Had to pay a deposit to check my credit card which was unusual. Then they rang me to check what amount they had taken. When I gave them the correct answer they took out the remainder. I later discovered that the money I had paid to Fly Cheapest of Uxbridge had actually been paid into the account of Eezie Travel Delhi India and as it is a foreign company I was charged £36.15 extra. It took endless phone calls and emails but they would not refund it. My credit card… Read Full Review

Fly_Customerservices's Comment

Written on: 04/04/2013

Kindly mention details of your reservation and the agent you booked with in order for company to take necessary action. Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.

Please mentioned details and necessary action will be taken on immediate basis.

Thanks,

Customer Services
Flychepaest.co.uk

Reply to this comment

Eilamann's Comment

Written on: 06/04/2013

I have given all the details you need in several emails sent to you at Customer Services. I would not post this review if you had complied with your legal requirement to refund the Air Passenger Tax to me. Cathay Pacific have informed me that you claimed this tax on January 10 2013 on my behalf and yet you still have not refunded it to me. Therefore, I have no alternative but to take legal action against your company.

Reply to this comment

Eilamann's Comment

Written on: 06/04/2013

Update on the above review 6/4/2013 Still no response from Fly Cheapest despite one phone call and four emails requesting repayment of Air Passenger Tax which is legally refundable. It is their legal responsibility to pay back this sum. They are breaking the law by refusing to pay. They have commented on this posting by saying that I have to give flight numbers etc. They have been given all this exact information in my emails and over the phone. All this company needs to do is to refund me to avoid legal action and further bad publicity. This has been going on since 10 January 2013.

Reply to this comment
Report this review Read 3 Comments
★★★★★

“clemencia_delacruz@yahoo.com”

Written on: 21/03/2013

Jay had been very helpful and patient in looking for our flights, when in times that i cannot speak to him, he is giving me a call back, he is also respectful, Fly Cheapest is highly recommendable to friends. Thank you very much… Read Full Review

Report this review
★★★★★

“accommodating and trusted travel agent”

Written on: 14/03/2013

I would recommend my friends to buy their tickets online at fly cheapest and look for [name removed] as the travel consultant… Read Full Review

Report this review
★☆☆☆☆

“I am currently taking this lot to court. All the...”

Written on: 07/03/2013

I am currently taking this lot to court. All the reviews that give 1 star are totallY accurate and describe a situation similar to mine. They used to be called ezeeflights and ended up on national radio so changed their name to flycheapest AVOID!!!!!!!!!!!!!… Read Full Review

Fly_Customerservices's Comment

Written on: 04/04/2013

We would advise you to explain your issue in detail rather than explaining what you wish to do with the company.

If you have any genuine concerns, please give details of your reservation and name of the agent you booked with.

For every 1* review, we have more than five 4* reviews, which tells the actual story of the kind of service we have been providing.

EzeeFlights still exist in Uk market and the company hasn’t had any such experience so as to change its name.

Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Our Family Christmas Trip to Goa 2013”

Written on: 07/03/2013 by GenevieveRita (1 review written)

I found the process of booking flights with [name removed] at Fly cheapest to go to Goa has been very easy, she was always very charming and patient and we thank you very much! We would most certainly book with you again… Read Full Review

Report this review
★★★★★

“Good Customer service”

Written on: 06/03/2013

Very efficient, helpful staff. Price is better than others… Read Full Review

Report this review
★☆☆☆☆

“Avoid like the plague!!!”

Written on: 05/03/2013 by Mola (1 review written)

An absolute disgrace!! Company staffed by incompetent people. Will take your money and will not issue any tickets. Then the lies and stonewalling will begin as you are passed from their 'sales' department to their 'marketing' department and kept on the phone for ages. Will subsequently ask for more money when tickets had already been paid for in full. Stay well away!!… Read Full Review

Fly_Customerservices's Response to Mola's Review

Written on: 04/04/2013

We would advise you to explain your issue in detail rather than explaining what you wish to do with the company.

If you have any genuine concerns, please give details of your reservation and name of the agent you booked with.

Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Lost my money”

Written on: 01/03/2013 by TonyBanks (1 review written)

I booked and paid for four flights through flycheapest - and have now lost my money. They have not given me my flight tickets and will not give me a refund - even though they keep saying it's all gone (or going) through. I keep hearing so many excuses. I hope there is someone out there who can help me. I agree with the last review. Don't use this company. AWFUL!… Read Full Review

Fly_Customerservices's Response to TonyBanks's Review

Written on: 04/04/2013

Kindly give details of your reservation and the amount of refund, and since when is that pending.

If you concern is genuine, please give facts and details rather than giving vague info.

We assure immediate resolution of your matter if you write us on following email with correct details.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“www.flycheapest and their invisible tickets”

Written on: 27/02/2013

If you’re looking for appalling customer service, continual deception, obstructive behaviour, a litany of excuses, unanswered emails and long line of promises to return calls never being kept, then flycheapest is probably the travel company you’re looking for. They also specialise in invisible tickets after making their customers think they have a confirmed booking and after having paid a very large amount of money. In my own experience, the tickets didn’t exist in the first place… Read Full Review

Raveesh's Comment

Written on: 14/03/2013

Hi Mate,

Did you ever recieve ur ticket or money?

i faced to the same insident :(

please advise me

Cheers

Reply to this comment

Fly_Customerservices's Comment

Written on: 04/04/2013

Dear Raveesh,

Kindly give details of your reservation and the amount of refund, and since when is that pending.

If your concern is genuine, please give facts and details rather than giving vague info.

We assure immediate resolution of your matter if you write us on following email with correct details.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment

Fly_Customerservices's Comment

Written on: 04/04/2013

Dear Raveesh,

Kindly give details of your reservation and the amount of refund, and since when is that pending.

If your concern is genuine, please give facts and details rather than giving vague info.

We assure immediate resolution of your matter if you write us on following email with correct details.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment

Fly_Customerservices's Comment

Written on: 04/04/2013

Kindly give details of your reservation and the agent who made the reservation for you,

If your concern is genuine, please give facts and details rather than giving vague info.

We assure immediate resolution of your matter if you write us on following email with correct details.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment

Eddiebass's Comment

Written on: 12/04/2013

This is obviously flycheapest's simple idea - to ask for details to make it look like these genuine reviews are not quite so.

I am the one who made this review. The company knew all too well what my details were and they kept stonewalling me.

I am happy to report that I did eventually get my money back - but I had to apply an enormous amount of pressure to get it.

I contacted ATOL (their parent company World Reisen Ltd are members) and reported the fact that they had taken my money. I also reported the fact that their receipts did not comply with ATOL standards and requirements.

I contacted BBCs Watchdog and gave them my story about flycheapest.

I went on every review site that I could find and told the stoy of my experience. I then emailed flycheapest the links to those reviews!

I threatened them with legal action, including the fact that I would employe a private bailiff to come and visit their premises in Uxbridge.

Basically, with a company like this, you just have to keep ratcheting-up the pressure until it becomes too uncomfortable for them to keep your money.

It was extremely stressful for me and my family - and for anyone else going through similar problems with flycheapest, you have my heartfelt sympathy.

I would also urge this review site to more carefully vet the short five star reviews here as I suspect that they are all from flycheapest themselves and not at all real.

Reply to this comment

Fly_Customerservices's Comment

Written on: 12/04/2013

Dear Eddiebass,

Thanks for revealing your identity.
I have checked our records and your case has been settled long time back with your mutual consent. We never received any call from ATOL or BBC regarding your alleged complaint. And all the reviews related to our company are as genuine as yours.

We thank you for giving us an opportunity to serve you.

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment
Report this review Read 6 Comments
★★★★☆

“Tempted to give 5 stars”

Written on: 26/02/2013 by Aynsleyh (1 review written)

Very helpful, good prices, courteous, not pushy, and efficient. Special thanks to [name removed]. No real problems - only those posed by the airline… Read Full Review

Report this review
★☆☆☆☆

“I booked and paid £2,800 to flycheapest. My biggest...”

Written on: 19/02/2013

I booked and paid £2,800 to flycheapest. My biggest mistake was that, due to their exessive credit card charges, I arranged a bank transfer. Since then, I have had been faced with unanswered calls, no reply to emails, lies, excuses and anything else you care to mention - but no tickets. Please do AVOID flycheapest if you want to travel. T I have tried repeatedly to get a refund but so far, this has been unsuccessful. I don't hold out much hope of ever seeing my money again. … Read Full Review

Raveesh's Comment

Written on: 13/03/2013

Hi I agree with your review. It just append to me. Did you able to take your money back?
please advise me how to take money back at least

Reply to this comment

Raveesh's Comment

Written on: 14/03/2013

finally I had to sacrifice money. He told me the ticket price gone high. and i hv to pay that amount for the tickets. I really needed tickets. he asked me £30, so i gave him . luckily i got the ticket. But i had to struggle lot. Its so much easier to pay bit more than loosing money or struggling lot to get the service. I learn a lesson to use a famous website and dont do online transfers.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Great Support ”

Written on: 16/02/2013

Thanks Excellent service… Read Full Review

Report this review
★★★★★

“Excellent Customer Service.”

Written on: 15/02/2013

I was very Impressed with the Help and service that the Help operator on the Fly Cheapest web site. I learned the operator was named [name removed] and I feel He offered better service Than I have experienced before.I liked everything that was done for Me ie :- finding a Flight that was the best I had found, stop over times and price. I would recommend Fly cheapest to anyone I know, and will use Fly again in the Future. Dislikes I found none at all. I could not fault [name removed] for His… Read Full Review

Report this review
★☆☆☆☆

“Is this company still in existence?”

Written on: 25/01/2013

Understood that I booked had flights last weekend. Had a couple of e-mails. Phoned on Monday to ascertain where the e-tickets were. I was told everything was in hand and that I would have them in 48-72hrs. Now I cannot Jay by e-mail?? HELP… Read Full Review

Report this review
★☆☆☆☆

“Frustrated”

Written on: 18/01/2013 by MalcomX (1 review written)

I recently booked with fly cheapest but due to change of circumstances cancelled my flight..since December been going circles for my refund..no transparency it's all unbelievable excuses,blaming the airline,passwords all sorts.will never recommend them to anybody.i call them daily and they are not of help in anyway besides they penalised me and took a huge chunk of my money..but I won't give up till its resolved… Read Full Review

Fly_Customerservices's Response to MalcomX's Review

Written on: 04/04/2013

Kindly give details of your reservation and the amount of refund, and since when is that pending.

If you concern is genuine, please give facts and details rather than giving vague info.

We assure immediate resolution of your matter if you write us on following email with correct details.

Thanks,

Customer Services
customerservices@flycheapest.co.uk

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“my nightmare travel booking with Flycheapest”

Written on: 11/01/2013 by tayeudigg (2 reviews written)

I booked a flight for my partner, my infant son and myself from London, Heathrow to Harare, Zimbabwe on Kenyan Airways with Flycheapest and it was not a good experience. At first it seemed to be the cheapest offer, but then the following day after making the booking, the travel agent, his name is Jay, called and said the ticket prices have gone up so we needed to top up £80 each. Having gone through a lot of searching on the internet the last thing I wanted was to start searching again so i… Read Full Review

Report this review
★☆☆☆☆

“BAD, BAD CUSTOMER SERVICE!”

Written on: 17/12/2012

I know last week, I wrote a possitive review about this agency but after I learnt that the flight schedule have been changed. All hell started it was a horrible experience I do not wish anybody to experience. This agency does not deal directly with air lines, they are a third party which means you contact them and they have to contact the originall agency to get things sorted. Now it was after a long huge fight over the phone and email trying to get the flight schedule I prefered as I was… Read Full Review

Report this review
★★★★★

“The Best Travel Agency”

Written on: 25/11/2012

I have found this Travel Agency. Good service. It was a great taking with staff. Goodluck to all… Read Full Review

Judge_Rico's Comment

Written on: 01/12/2012

Facing legal action for mis-selling though!

Reply to this comment
Report this review Read 1 Comment
overview