Fly Cheapest - www.flycheapest.co.uk Reviews
Latest Reviews
★★★★★
“Patience and getting things done”
Written on: 15/05/2013
I am happy with the service provide. The agent was very patient in all matters whether time or research. I don't think there is much to complain to just now. I got my tickets at a cheap price considering that the time of departure is very close. (read more)
★★★★★
“Efficient,Reasonably priced.”
Written on: 15/04/2013
I have been really impressed by your services. Very friendly and always ready to offer great assistance. As a missionary who has travelled extensively using different travel and tour companies, This company has highly impressed me. I want to say a special thanks to the staff for going the extra mile. Big up to you guys :) (read more)
★★★★☆
“ Very Efficient, Helpful ”
Written on: 04/04/2013 by Green.Sylvia47
very efficient staff member who kept me informed at all times throughout the booking process etc. (read more)
★☆☆☆☆
“AVOID!!!!”
Written on: 29/03/2013
Do not book with these unless you would like to lose your money. We have been trying to get a refund for invalid tickets for months now but Fly Cheapest initially fed us lies and then continually ignore us. They are not a member of any professional body e.g. ABTA, ATOL and they get you to pay by bank transfer. This means that you have no avenue to get any money back when they deceive you and provide you with invalid tickets. Does anyone know the parent company of Fly Cheapest? I would like... (read more)
★★★☆☆
“Good price”
Written on: 23/03/2013
Ticket prices very competetive, though could improve on the time they issue the ticket by sending it as soon as payment is confirmed rather than 24-48 hours later. (read more)
★☆☆☆☆
“ Omnishambles of a Travel Agency”
Written on: 22/03/2013
Booked flight to Sydney. Had to pay a deposit to check my credit card which was unusual. Then they rang me to check what amount they had taken. When I gave them the correct answer they took out the remainder. I later discovered that the money I had paid to Fly Cheapest of Uxbridge had actually been paid into the account of Eezie Travel Delhi India and as it is a foreign company I was charged £36.15 extra. It took endless phone calls and emails but they would not refund it. My credit... (read more)
Fly_Customerservices's Comment
Written on: 04/04/2013
Kindly mention details of your reservation and the agent you booked with in order for company to take necessary action. Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.
Please mentioned details and necessary action will be taken on immediate basis.
Thanks,
Customer Services
Flychepaest.co.uk
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Eilamann's Comment
Written on: 06/04/2013
I have given all the details you need in several emails sent to you at Customer Services. I would not post this review if you had complied with your legal requirement to refund the Air Passenger Tax to me. Cathay Pacific have informed me that you claimed this tax on January 10 2013 on my behalf and yet you still have not refunded it to me. Therefore, I have no alternative but to take legal action against your company.
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Eilamann's Comment
Written on: 06/04/2013
Update on the above review 6/4/2013 Still no response from Fly Cheapest despite one phone call and four emails requesting repayment of Air Passenger Tax which is legally refundable. It is their legal responsibility to pay back this sum. They are breaking the law by refusing to pay. They have commented on this posting by saying that I have to give flight numbers etc. They have been given all this exact information in my emails and over the phone. All this company needs to do is to refund me to avoid legal action and further bad publicity. This has been going on since 10 January 2013.
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★★★★★
“clemencia_delacruz@yahoo.com”
Written on: 21/03/2013
Jay had been very helpful and patient in looking for our flights, when in times that i cannot speak to him, he is giving me a call back, he is also respectful, Fly Cheapest is highly recommendable to friends. Thank you very much. (read more)
★★★★★
“accommodating and trusted travel agent”
Written on: 14/03/2013
I would recommend my friends to buy their tickets online at fly cheapest and look for [name removed] as the travel consultant. (read more)
★☆☆☆☆
“I am currently taking this lot to court. All the...”
Written on: 07/03/2013
I am currently taking this lot to court. All the reviews that give 1 star are totallY accurate and describe a situation similar to mine. They used to be called ezeeflights and ended up on national radio so changed their name to flycheapest AVOID!!!!!!!!!!!!! (read more)
Fly_Customerservices's Comment
Written on: 04/04/2013
We would advise you to explain your issue in detail rather than explaining what you wish to do with the company.
If you have any genuine concerns, please give details of your reservation and name of the agent you booked with.
For every 1* review, we have more than five 4* reviews, which tells the actual story of the kind of service we have been providing.
EzeeFlights still exist in Uk market and the company hasn’t had any such experience so as to change its name.
Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
★★★★★
“Our Family Christmas Trip to Goa 2013”
Written on: 07/03/2013 by GenevieveRita
I found the process of booking flights with [name removed] at Fly cheapest to go to Goa has been very easy, she was always very charming and patient and we thank you very much! We would most certainly book with you again. (read more)
See next 10 reviews
Showing 1 - 10 of 56 Reviews
★★★★★
“Good Customer service”
Written on: 06/03/2013
Very efficient, helpful staff. Price is better than others. (read more)
★☆☆☆☆
“Avoid like the plague!!!”
Written on: 05/03/2013 by Mola (1 review written)
An absolute disgrace!! Company staffed by incompetent people. Will take your money and will not issue any tickets. Then the lies and stonewalling will begin as you are passed from their 'sales' department to their 'marketing' department and kept on the phone for ages. Will subsequently ask for more money when tickets had already been paid for in full. Stay well away!! (read more)
Fly_Customerservices's Response to Mola's Review
Written on: 04/04/2013
We would advise you to explain your issue in detail rather than explaining what you wish to do with the company.
If you have any genuine concerns, please give details of your reservation and name of the agent you booked with.
Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
★☆☆☆☆
“Lost my money”
Written on: 01/03/2013 by TonyBanks (1 review written)
I booked and paid for four flights through flycheapest - and have now lost my money. They have not given me my flight tickets and will not give me a refund - even though they keep saying it's all gone (or going) through. I keep hearing so many excuses. I hope there is someone out there who can help me. I agree with the last review. Don't use this company. AWFUL! (read more)
Fly_Customerservices's Response to TonyBanks's Review
Written on: 04/04/2013
Kindly give details of your reservation and the amount of refund, and since when is that pending.
If you concern is genuine, please give facts and details rather than giving vague info.
We assure immediate resolution of your matter if you write us on following email with correct details.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
★☆☆☆☆
“www.flycheapest and their invisible tickets”
Written on: 27/02/2013
If you’re looking for appalling customer service, continual deception, obstructive behaviour, a litany of excuses, unanswered emails and long line of promises to return calls never being kept, then flycheapest is probably the travel company you’re looking for. They also specialise in invisible tickets after making their customers think they have a confirmed booking and after having paid a very large amount of money. In my own experience, the tickets didn’t exist in the first place.... (read more)
Raveesh's Comment
Written on: 14/03/2013
Hi Mate,
Did you ever recieve ur ticket or money?
i faced to the same insident :(
please advise me
Cheers
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Fly_Customerservices's Comment
Written on: 04/04/2013
Dear Raveesh,
Kindly give details of your reservation and the amount of refund, and since when is that pending.
If your concern is genuine, please give facts and details rather than giving vague info.
We assure immediate resolution of your matter if you write us on following email with correct details.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
Fly_Customerservices's Comment
Written on: 04/04/2013
Dear Raveesh,
Kindly give details of your reservation and the amount of refund, and since when is that pending.
If your concern is genuine, please give facts and details rather than giving vague info.
We assure immediate resolution of your matter if you write us on following email with correct details.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
Fly_Customerservices's Comment
Written on: 04/04/2013
Kindly give details of your reservation and the agent who made the reservation for you,
If your concern is genuine, please give facts and details rather than giving vague info.
We assure immediate resolution of your matter if you write us on following email with correct details.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
Eddiebass's Comment
Written on: 12/04/2013
This is obviously flycheapest's simple idea - to ask for details to make it look like these genuine reviews are not quite so.
I am the one who made this review. The company knew all too well what my details were and they kept stonewalling me.
I am happy to report that I did eventually get my money back - but I had to apply an enormous amount of pressure to get it.
I contacted ATOL (their parent company World Reisen Ltd are members) and reported the fact that they had taken my money. I also reported the fact that their receipts did not comply with ATOL standards and requirements.
I contacted BBCs Watchdog and gave them my story about flycheapest.
I went on every review site that I could find and told the stoy of my experience. I then emailed flycheapest the links to those reviews!
I threatened them with legal action, including the fact that I would employe a private bailiff to come and visit their premises in Uxbridge.
Basically, with a company like this, you just have to keep ratcheting-up the pressure until it becomes too uncomfortable for them to keep your money.
It was extremely stressful for me and my family - and for anyone else going through similar problems with flycheapest, you have my heartfelt sympathy.
I would also urge this review site to more carefully vet the short five star reviews here as I suspect that they are all from flycheapest themselves and not at all real.
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Fly_Customerservices's Comment
Written on: 12/04/2013
Dear Eddiebass,
Thanks for revealing your identity.
I have checked our records and your case has been settled long time back with your mutual consent. We never received any call from ATOL or BBC regarding your alleged complaint. And all the reviews related to our company are as genuine as yours.
We thank you for giving us an opportunity to serve you.
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
★★★★☆
“Tempted to give 5 stars”
Written on: 26/02/2013 by Aynsleyh
Very helpful, good prices, courteous, not pushy, and efficient. Special thanks to [name removed]. No real problems - only those posed by the airline. (read more)
★☆☆☆☆
“I booked and paid £2,800 to flycheapest. My biggest...”
Written on: 19/02/2013
I booked and paid £2,800 to flycheapest. My biggest mistake was that, due to their exessive credit card charges, I arranged a bank transfer. Since then, I have had been faced with unanswered calls, no reply to emails, lies, excuses and anything else you care to mention - but no tickets. Please do AVOID flycheapest if you want to travel. T I have tried repeatedly to get a refund but so far, this has been unsuccessful. I don't hold out much hope of ever seeing my money again. (read more)
Raveesh's Comment
Written on: 13/03/2013
Hi I agree with your review. It just append to me. Did you able to take your money back?
please advise me how to take money back at least
Reply to this comment
Raveesh's Comment
Written on: 14/03/2013
finally I had to sacrifice money. He told me the ticket price gone high. and i hv to pay that amount for the tickets. I really needed tickets. he asked me £30, so i gave him . luckily i got the ticket. But i had to struggle lot. Its so much easier to pay bit more than loosing money or struggling lot to get the service. I learn a lesson to use a famous website and dont do online transfers.
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★★★★★
★★★★★
“Excellent Customer Service.”
Written on: 15/02/2013
I was very Impressed with the Help and service that the Help operator on the Fly Cheapest web site. I learned the operator was named [name removed] and I feel He offered better service Than I have experienced before.I liked everything that was done for Me ie :- finding a Flight that was the best I had found, stop over times and price. I would recommend Fly cheapest to anyone I know, and will use Fly again in the Future. Dislikes I found none at all. I could not fault [name removed] for His... (read more)
★☆☆☆☆
“Is this company still in existence?”
Written on: 25/01/2013
Understood that I booked had flights last weekend. Had a couple of e-mails. Phoned on Monday to ascertain where the e-tickets were. I was told everything was in hand and that I would have them in 48-72hrs. Now I cannot Jay by e-mail?? HELP (read more)
★☆☆☆☆
“Frustrated”
Written on: 18/01/2013 by MalcomX
I recently booked with fly cheapest but due to change of circumstances cancelled my flight..since December been going circles for my refund..no transparency it's all unbelievable excuses,blaming the airline,passwords all sorts.will never recommend them to anybody.i call them daily and they are not of help in anyway besides they penalised me and took a huge chunk of my money..but I won't give up till its resolved. (read more)
Fly_Customerservices's Response to MalcomX's Review
Written on: 04/04/2013
Kindly give details of your reservation and the amount of refund, and since when is that pending.
If you concern is genuine, please give facts and details rather than giving vague info.
We assure immediate resolution of your matter if you write us on following email with correct details.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 56 Reviews
★☆☆☆☆
“my nightmare travel booking with Flycheapest”
Written on: 11/01/2013 by tayeudigg (2 reviews written)
I booked a flight for my partner, my infant son and myself from London, Heathrow to Harare, Zimbabwe on Kenyan Airways with Flycheapest and it was not a good experience. At first it seemed to be the cheapest offer, but then the following day after making the booking, the travel agent, his name is Jay, called and said the ticket prices have gone up so we needed to top up £80 each. Having gone through a lot of searching on the internet the last thing I wanted was to start searching again so i... (read more)
★☆☆☆☆
“BAD, BAD CUSTOMER SERVICE!”
Written on: 17/12/2012
I know last week, I wrote a possitive review about this agency but after I learnt that the flight schedule have been changed. All hell started it was a horrible experience I do not wish anybody to experience. This agency does not deal directly with air lines, they are a third party which means you contact them and they have to contact the originall agency to get things sorted. Now it was after a long huge fight over the phone and email trying to get the flight schedule I prefered as I was... (read more)
★★★★★
“The Best Travel Agency”
Written on: 25/11/2012
I have found this Travel Agency. Good service. It was a great taking with staff. Goodluck to all.. (read more)
Judge_Rico's Comment
Written on: 01/12/2012
Facing legal action for mis-selling though!
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★★★★★
“Very very good”
Written on: 23/11/2012 by Gavin32115
The services are effecient amd staff are helpful specailly david the guy that dealt with me. Thank you and im sure i will do business again with them. I recommend them to all of you outhere they are very good if what they do (read more)
★★★★☆
“flight booking”
Written on: 23/11/2012 by xlc426
I am Susan Saludares ...( flight from London to Manila ) found the travel agency thru the internet .. and the Guy whom I have spoken to was Mickey .He ( Mickey was so professional and very polite in dealing on us ) . He was so calm and he has explain clearly the deatils of the flight, and the advantage of it ... 2 thumbs up for him !!! I would definitely recommend the agency to my collegues and friends esp. Mickey (read more)
★★★★★
“Good service, friendly staff”
Written on: 23/11/2012
i have a very good experience with fly cheapest, the sales assistant who helped me, Mickey was very helpful and friendly. (read more)
★★★★☆
“Flight booking experience”
Written on: 22/11/2012
Having used a popular on-line search engine I selected FlyCheapest to research flights for me. The response from FlyCheapest was fast. Even when I asked for optional flights FlyCheapest wre patient and co-operative. I was particularly impressed with the follow-up to my mobile phone when they doublechecked my requirements and reaffirmed their close interset in my plans. When I eventually agreed to place my order with them, FlyCheapest quickly and smoothly made the final reservation. I have... (read more)
★★★★★
“Excellent fast and inexpensive service!”
Written on: 22/11/2012
I spoke with David with no real hope of finding a reasonable flight for New Year in New Zealand when booking in November; however - in no time, David found for me a return flight with BA and Singapore airlines that cost little over half what I had been able to find myself on the internet! thank you so much. (read more)
★★★☆☆
“Frustrating & anxious but delivered in the end”
Written on: 17/11/2012 by africanrefugee (1 review written)
So this is my story. I was looking for Christmas peak fare tickets to Zimbabwe late one evening and landed up on the flycheapest site where a staff member made contact via their chat facility and offered a competitive fare deal for the dates that perfectly suited our requirements. I was asked to do a bank transfer of a huge chunk of money (£2500) and would be issued with my e-tickets by the following afternoon. Well by 3PM on 13/11/2012 I had not received any correspondence so tried to... (read more)
★★★★★
“Great competitive Sevice”
Written on: 16/11/2012
Great competitive service, I will recomend yoy to my friends. Thanks Rachael (read more)
See next 10 reviews
Showing 21 - 30 of 56 Reviews
★★★★★
“Helpful customer service”
Written on: 14/11/2012 by ANTBAR (1 review written)
Fly Cheapest travel advisers were very helpful, courteous and prompt with their responses, they answered all my questions and queries politely and honestly, I could not have wished for a better service, I am completely satisfied with the help I received when booking my flights and the obtaining of the necessary visas, I would not hesitate in happily recommending Fly Cheapest to my friends and relatives. Anthony Barber Argyll Scotland (read more)
★★★★★
“Excellent service world class”
Written on: 13/11/2012 by Ihova22 (1 review written)
Top service very helpfull and detailed service. Once again thanks for all your help today the wife is very pleased as it was a short notice family emergency intervention do she's glad she will still be able to make it. (read more)
★★★☆☆
“Helpful but ...”
Written on: 12/11/2012
Robb was helpful and explained everything in detail. Only gripes are that when I asked about ABTA or ATOL accreditation, I wasn't given a clear answer. Logos didn't appear on final eticket email despite what I was told. I'm still not clear whether they are or aren't accredited. (read more)
★★★★★
“Value For Money”
Written on: 05/11/2012
Having researched flights for a couple of weeks, I always found Fly Cheapest to be very competitive and when contacted to make the booking I found them to be professional and the final price was great. The consultant Robb I dealt with was very efficient and most helpful and was key in getting me the best deal. In todays competitive market, FLYCHEAPEST worked the best for me. Thank you ROBB. (read more)
★☆☆☆☆
“No customer service.”
Written on: 02/11/2012
If things go wrong there's no help. Eg agent not telling whole truth about date change, it's necessary to sue them and the airline together for compensation. Absolute disaster! (read more)
George1971's Comment
Written on: 06/11/2012
what was your issue,please post your name and complain as well
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★★★★★
“Fantastic and easy way to book”
Written on: 02/11/2012 by a1_morrison
Robb was very helpful in the booking process. The booking was alot quicker and easier then anticipated. (read more)
★★★★★
“booking my Holiday”
Written on: 31/10/2012
I am very pleased with the way my flight booking was handled, excellent come back, he was very precise and accurate with his details, I have all the information available to me. very pleased indeed (read more)
★★★★★
“Very Good service”
Written on: 31/10/2012 by Yogesh-Mumbai
Alic was very helpful and tickets were booked promptly. Would recommend Fly Cheapest as they provide good cheapest deals. (read more)
★★★★★
“Mickey Polite helpful”
Written on: 31/10/2012 by Mareegm (1 review written)
Hi I booked a flight to Australia with fly cheapest. Mickey the sales consultant was great, went the extra mile to find answers to my questions. His communication and follow up time,great. I am very happy with the service and will use fly cheapest again. Great work Mickey (read more)
★★★★★
“Round trip from UK ,Dubai, South Africa, UK”
Written on: 30/10/2012 by shadow6gwen
All i can say is job well done to Mickey the booking agaent who went out of his way to make the trip for me and my wife possible. Thanks Mickey Francios (read more)
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Showing 31 - 40 of 56 Reviews
★★★★★
“The best.”
Written on: 30/10/2012 by Pamgomez (1 review written)
Can't thank Mickey enough for sorting out the tickets and dealing with my numerous queries so patiently. Truly a very pleasant experience. He also sorted out sues with my credit card calmly and patiently. I will definitely be using you again and have already told lads of friends. (read more)
★★★★★
“London - Jakarta ”
Written on: 27/10/2012
Called flycheapest up after hunting around on some websites, and got an offer for about 200 quid cheaper than the prices advertised on airlines due to a cancelled ticket. Service was quite good, the agent was very helpful. Completely satisfied with the service. (read more)
★★★★★
“Very very helpful Agent Andy”
Written on: 27/10/2012 by Baba2
A very dedicated Agent by the name Andy helped me book my tikets to Harare for my family of six. Got a quality, quality service and I hope all whats left is to have a quality flight with KLM. Would reccomend to anyone and will be using them again. Regards Selemani (read more)
★★★★☆
“HI..”
Written on: 26/10/2012
I recently booked a flight with them to Germany and got my tickets in 4 hrs,I highly recommend these guys. (read more)
★★★★★
“Awesome! Fantastic! Extraordinary!!!...”
Written on: 22/10/2012 by Dhovi
I had a great service from Jay!!!! He's such an extraordinary guy who served me whilst im having a query o my fligh going to Philippines... At first, yes i was scared because its my first time to book to a different agency and because of the other reviews but i never regret it and i was so happy with Jay's service. He helped me with my flights and he got me the cheapest one! I feel sorry for those who had no luck. But i got the best service ever!!!! (read more)
★★★★★
“Friendly, Professional and very helpful”
Written on: 14/10/2012
Luckily I only found these reviews after I used their service, or I would certainly have been put off by some of these comments on this forum. I have to say that Jay was very helpful in sorting out flights for me, especially as I had left it quite late for booking Xmas flights for family to visit us in Phuket from London. E-tickets took a few days to be issued, but I recon this was mainly due to the time zone difference which delayed our email correspondence turn around times, but never the... (read more)
★★★★★
“Friendly, Professional and very helpful”
Written on: 14/10/2012
Luckily I only found these reviews after I used their service, or I would certainly have been put off by some of these comments on this forum. I have to say that Jay was very helpful in sorting out flights for me, especially as I had left it quite late for booking Xmas flights for family to visit us in Phuket from London. E-tickets took a few days to be issued, but I recon this was mainly due to the time zone difference which delayed our email correspondence turn around times, but never the... (read more)
★★★★★
“Friendly, Professional and very helpful”
Written on: 12/10/2012 by KRautenbach (1 review written)
Luckily I only found these reviews after I used their service, or I would certainly have been put off by some of these comments on this forum. I have to say that Jay was very helpful in sorting out flights for me, especially as I had left it quite late for booking Xmas flights for family to visit us in Phuket from London. E-tickets took a few days to be issued, but I recon this was mainly due to the time zone difference which delayed our email correspondence turn around times, but never the... (read more)
Mothersmona's Response to KRautenbach's Review
Written on: 19/11/2012
Why all these repeats? is this supposed to bump up the number of reviews.
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Krautenbach's reply to Mothersmona's Comment
Written on: 20/11/2012
No, that was not the intention, unfortunately this site seemed to be experiencing issues when I tried to post this and it seems that my post was made multiple times. The administrator of this site should by all means remove the duplicate posts.
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★☆☆☆☆
“SCAM SCAM SCAM SCAM”
Written on: 18/09/2012
I booked flights to Sydney, I was speaking with Rob and Kate. They asked me to deposit money into their bank account, World Reisen and sent me an email confirmation of the booking. I waited 10 days and still did not receive an e-ticket, after chasing every day. On the 11th day they sneakily sent me an email asking me to confirm flight times, and the eticket will be sent within two hours. The flight times turned out to be different to what I was sold. Then they promised to book and send the... (read more)
★★★★☆
“Got the lowest fare.”
Written on: 09/09/2012 by cameliah
I am happy with the service. They have provided me the lowest fare so easily. fly cheapest is surely providing the best fares to their customers. I will recommend this to everyone who are looking to get cheap fares. Some people have mentioned bad experiences here but still i feel they have given me the best service. I will book my flights with them again. (read more)
Bobhope's Response to cameliah's Review
Written on: 15/09/2012
Why doesnt this travel agent have a good review, Are some people just fussy, I thought about booking a flight but they asked for a copy of my passport (which must be as bad as bank details,right) and when i refused they said it doesnt matter, Either they need it or they dont? why ask,. they asked to be paid by bank transfer, Are some people just to fussy or should i be careful, people report they have to wait a few days for confirmation but nobody has said if they actually got a flight in the end.
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Showing 41 - 50 of 56 Reviews
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Fly_Customerservices's Comment
Written on: 04/04/2013
Clients are advised to pay thru bank transfer only to avoid CC surcharge. Clients are not forced to pay in bank. It’s absolutely their choice; and moreover clients, like you, themselves opt for bank transfers as they are sometime reluctant to give card details over the phone.
Kindly give details of your reservation and the name of the sales agent. Necessary action will immediately be taken.
Just writing vague information about everything may not fetch any result in the end. Moreover readers will not believe your comment unless it’s supported by facts.
Thanks,
Customer Services
customerservices@flycheapest.co.uk
Jsmit's Comment
Written on: 09/04/2013
I have given my details many times but your company just ignores people. You only come on here as some sort of PR offensive.
You talk about writing vague information when the 1* reviews are the most detailed - a complete contrast to the poor grammar and brevity of the 5* reviews. Why don't you spend more time looking after your customers that scouring review websites and putting on bogus 5* reviews?