Written on: 27/02/2013
If you’re looking for appalling customer service, continual deception, obstructive behaviour, a litany of excuses, unanswered emails and long line of promises to return calls never being kept, then flycheapest is probably the travel company you’re looking for. They also specialise in invisible tickets after making their customers think they have a confirmed booking and after having paid a very large amount of money. In my own experience, the tickets didn’t exist in the first place.
Flycheapest have large credit card fees, and indeed even charge for using a debit card. This inevitably funnels people towards using a direct money transfer from bank-to-bank. However, I would STRONGLY urge anyone using flycheapest to resist going down this route. First-off, you have no viable method of compensation in the event of a problem. A credit card company will take up the fight for you and refund you in full should you not receive what you have paid for; it will also doubtlessly lead to bad companies eventually losing their credit card facilities. The main thing, though, from the customer’s point of view, is that you will hand over a large sum of money with no guarantee of ever getting anything back in return. I personally am now fighting to get my money back from flycheapest but am currently out-of-pocket by nearly £3,000.
Flycheapest are not members of ABTA and so you have little or no redress should they fail to provide you with flight tickets. Their company, World Reisen Ltd of Uxbridge, are listed as members of ATOL. However, it is not clear whether flight tickets booked through flycheapest are protected through ATOL or not. If using this company, I again strongly advise that you check and receive full verification that your flight ticket will indeed be protected by ATOL before you pay them anything. You also need to understand what that protection means in real terms.
My personal experience with flycheapest is just about the worst service I have ever received from any company anywhere in the world. The lack of honesty is the main real problem with them. They have continued to lie to me beyond reason and my money has disappeared.
But the only travel that flycheapest seem interested in is "flying by the seat of their pants". They don’t treat their customers properly, and look to take potential customer's money without having tickets available.
There are so many travel companies figthing for business, and so my advice to all customers out there is to choose a company who will treat you properly and who will provide what you have paid for. Unfortunately flycheapest is just not one of these companies.
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