Written on: 03/12/2011
I booked a flight with them in September to go to Lagos on 16th December. I received a call on the 3rd December to say that the flight had apparently been re-routed by the airline and would have to make a stop-over in Abuja before flying to Lagos. I checked with the airline to confirm that this was the case; the airline said that there had been no change to the flight schedule.
After multiple conversations with the agent, it transpired that he had not booked my ticket and that the ticket he had sent me back in September was in fact a fake. He then tried to cover this up by inventing the re-routed flight story in the hopes that I would simply accept this and he could issue me a new ticket.
I have demanded that they rectify the situation but as yet this has not happened, and the agents refuse to put me in contact with the manager.
DO NOT BOOK A FLIGHT WITH THIS COMPANY!! Absolute crooks that will lie and lie to cover up their mistakes!!
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Written by SheilaLitt