Customer service was too rude. Not answering any queries and services. Bad experience with this flight masters.

After booking our flight to Italy in December 2019 I called FlightMaster to secure assigned seats. All was well until earlier this year when our Italy tour and flight was cancelled. I requested a refund of $175.00 from FlightMaster and was told I would get a check by mail. Since then the company is apparently out of business and therefore I am out the $175.00. However, I found through some exhaustive research, the flightmaster.com web sight. I called and spoke with someone whom I could not fully understand. I told him my problem and he promptly told me that his company wasn't the company I wanted but gave me the number of my airline. Our flight was canceled because of the coronavirus. This is a third party reservation company. He then hung without saying bye, kiss my --- or anything. DO NOT DO BUSINESS WITH THIS COMPANY. 

Hi I am Randy, I travel to the Caribbean islands every year to rejuvenate myself. However I have faced many difficulties that travel agents have posed in the past. Flights Masters was a different experience altogether because they genuinely took interest in my travel plans. I was able to get a customized package for my travel plans. I was so glad to find them. Now I am a regular customer of Flights Masters and I have never been happier!