Flight Hub Reviews - www.flighthub.com

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★☆☆☆☆
1.4 / 5
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★☆☆☆☆

“Worst customer service ever”

Written on: 23/07/2015 by 370Powers (1 review written)

This company is nothing but HORRIBLE. I ADVISE you to pay the extra few bucks to book else where...and there reps are just so stupid they can't even speak proper English and there yelling back a if they know why I am canceling and making changes to my flight. When I ask to speak to a manager they hang up. Terrible service,would never book here again and will let family and friends know also!!!!… Read Full Review

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★☆☆☆☆

“dishonest and unreliable price”

Written on: 11/07/2015 by AlejandroBarton378 (1 review written)

The most dishonest company I've seen. Their price is a lie. The price seems lower than other 3rd part websites, but after you click to confirm your order, you will receive a invoice with a much higher price! No any notice during purchasing process! You could pay even more if you are not careful enough. Default setting ask you to purchase guarantee without any notice of fee charge——you won't know the fee until you receive your invoice. Even if you cancel the reservation, they get 80 bucks!… Read Full Review

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★☆☆☆☆

“NEVER USE THIS FLIGHTHUB.COM! VERY SKETCHY….”

Written on: 02/07/2015 by Ford232 (1 review written)

CUSTOMER SERVICE SUCKS AT FLIGHTHUB - YOU CAN NEVER GET ANYBODY TO GIVE YOU A STRAIGHT ANSWER! THEY BEAT AROUND THE BUSH AND DO NOTHING EXCEPT MAKE PROMISES WHICH THEY DO NOT KEEP. I BOOKED A FLIGHT TO ASIA (DIFFERENCE IN PRICE BETWEEN THEM AND THE AIRLINE WAS 50 BUCKS!!), I THOUGHT I WAS SAVING SOMETHING - BIG MISTAKE. I TOOK ILL AND COULD NOT TRAVEL. STILL WAITING FOR MY REFUND. THE AIRLINE SAYS THAT THEY HAVE ALREADY REFUNDED TO THEM. EVERYTIME I CALL, ITS ANOTHER 2-6 WEEKS - I GET THE… Read Full Review

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★☆☆☆☆

“Horrible Service. NOT NOTIFIED of flight cancellation ”

Written on: 01/07/2015 by Younggx406 (1 review written)

My wife was stranded in Fort Lauderdale airport for 8 hours because her flight was cancelled without her knowledge and Flight Hub did not notify her. When I called to follow up they gave me the run around and refused to help. United did manage to reroute her to Calgary for overnight then home the following morning (no thanks to flight hub. DO NOT BOOK WITH THIS COMPANY… Read Full Review

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★☆☆☆☆

“Crooked, horrible service!!”

Written on: 16/06/2015

Flight Hub is horrible! When we had cancel a flight (because my son was called into Basic Training and couldn't make our wedding in Mexico) they assured us that if we paid the $300.00 cancellation fee that he would be able to use the credit towards any flight until this December. My son wants to use the credit towards a flight home after his Basic Training which is a fraction of the credit we should have and they will NOT honour it...even after they had assured us at the beginning that they… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 14/06/2015

Easy to book online, fares same as any other discount broker but I hope you do not want to call them as this is a miserable experience. All I wanted from them was to add my name as an authorized third party (paid for flights so family could visit) so I can discuss the flights with the airline. They kept putting me on hold, talked over me when I wasn't on hold and didn't listen to my request. They refused to put me through to a supervisor. I guess these people are on the internet for a reason -… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 12/06/2015 by RobinGuild (1 review written)

My daughter booked an international flight well in advance through FlightHub and included her middle name which she soon realized was not included in her passport. FlightHub would remove the middle name to match her passport for a fee of $250, plus require another $250 they said to rebook her flight. Had we booked directly from the airline, they would have removed the middle name with a stroke of a key for free. However, FlightHub refused to provide that option without us paying them $500. If… Read Full Review

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★☆☆☆☆

“plz do not buy tickets from flighthub. if in case you...”

Written on: 10/06/2015 by Petersonxg394 (1 review written)

plz do not buy tickets from flighthub. if in case you need to re-schedule your tickets; you will be in a big trouble. they will ask you for double the fare of a new ticket… Read Full Review

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★☆☆☆☆

“BIG RIPOFF! AVOID”

Written on: 09/06/2015 by Vivian178 (1 review written)

They overcharge your credit card. Don't be fooled by the price quoted on the site. Customer service is a joke - they can barely speak english and are entirely useless. What a terrible service!… Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE EXPERIENCE”

Written on: 08/06/2015 by 284Foley (1 review written)

I had the most horrible nightmarish experience with this agency. I book 5 tickets to Montego Bay 20 days before my departure, I ended up calling an agent to book and was given confirmation that my tickets was booked successfully by the agent and my itinerary was send to my email. I then printed my itinerary, take it with me to the airport I went to check in and was told by the flight attendant that I have no reservations. I could not believe what I was hearing. I asked the flight attendant to… Read Full Review

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★☆☆☆☆

“unethical business practice”

Written on: 08/06/2015 by womenliberal (1 review written)

I wish I had checked the warnings and BBB about Flighthub before booking 2 tickets online with them. Not only I was billed with insurance automatically, I was not provided with the information about airline would not allow one way travel (return) with 2 way flight booking; yet this arrangement had been disclosed to them on the phone. I strongly believe this company should not be allowed to go on with such unethical practice and continue ruining us beyond financial means. Is there any… Read Full Review

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★☆☆☆☆

“Please, please, do not use FlightHub - for your own good.”

Written on: 03/06/2015

I booked 3 tickets Calgary to Nanaimo on the phone with FlightHub, and confirmed the date at least three times. I ended up getting 3 tickets for a week later than I had booked! All my attempts to explain were met with rote responses, no Customer Service Managers were available, as they were apparently all busy dealing with other upset customers. I had to get to Nanaimo, so attempted to change the flight to the correct date, but with the various service charges, the change would have cost $740 -… Read Full Review

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★☆☆☆☆

“The worst travel company. Rude and untrustworthy.”

Written on: 01/06/2015 by Linzp (1 review written)

I regretted using Flight Hub almost immediately after I purchased my ticket. Staff was rude, unhelpful, deceiving. They blamed the airline and wouldn't take responsibility for their mistake, which was clearly THEIR mistake. I have travelled lots with several different companies and have never had an experience come close to this bad. I will NEVER use them again, and I advise everyone to avoid them at all cost. I promise you will regret it. Book with a local agent or directly with the… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THEM ON THE PHONE EVER!”

Written on: 04/05/2015 by Laylah434 (1 review written)

Please DO NOT BOOK WITH THEM. Please don't use them. I am at a loss because they don't seem to do anything. Seems like they want to ignore me to make the problem go away anyway. I am the person who has been cheated and at loss. I called about a flight that was not confirming online. Since the rep could not book it he begged me to take another flight that I refused. Since he had my booking details and the credit card details for the previous booking that I inquired about; he had the audacity to… Read Full Review

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★☆☆☆☆

“DO NOT GIVE THE COMPANY YOUR BUSINESS”

Written on: 26/04/2015 by SidneyAguirre (1 review written)

I have just ended what was a TWO AND A HALF HOUR customer service nightmare with 3 different agents, one a supervisor, and can say that this company should be avoided at all costs. The first representative, Suzette, gave me detailed information regarding the amount of money I would get back for a ticketing refund, which I confirmed multiple times with her before giving her the go-ahead to cancel the flight. It included $150 for flight cancellation (total amount for 2 tickets) and a $300 fee… Read Full Review

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★☆☆☆☆

“Terrible Customer Service DO NOT USE!!!”

Written on: 16/04/2015 by Ashley_87 (1 review written)

I have done a lot of travelling and have never come across a company that disgusts me more. Last October my husband and I booked a round trip flight to San Jose, Costa Rica for a February departure. We got all of our confirmation information to my email promptly as per the norm. We showed up to the airport for our flight on February 2 and were told that our flight had been changed. All of our flights were with Delta, except for our first connection from Vancouver to Las Angeles. The airline… Read Full Review

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Rayriver1's Response to Ashley_87's Review

Written on: 17/07/2015

Your credit card company should be advises of this immediately.They are the only ones that can do anything about it at this point.

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Ashley_87's reply to Rayriver1's Comment

Written on: 17/07/2015

It is not our credit card company's responsibility to pay for flight hub's mistakes. They did not make a fraudulent transaction that our credit card company can insure.

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★☆☆☆☆

“I live in Canada and recently bought a ticket from...”

Written on: 16/04/2015 by Hawkins186 (1 review written)

I live in Canada and recently bought a ticket from this website to Asia. at the time I made the payment, the invoice generated on the website was in US Funds, so I used my US credit card for this purchase, however, somehow, the website detected that I was from Canada, the charge on my credit card was converted to Canadian first and then converted back to US. I had to pay 16 dollars more. I find this absolutely ridiculous and when I called the customer service, they were saying there is not… Read Full Review

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★☆☆☆☆

“Worst service ever !! Do NOT recommend it to anyone ”

Written on: 11/04/2015 by 482Norwood (1 review written)

They do not provide any help. Time of the flight changed for my return ticket they did not bother informing us about it. When called to speak with them they were brining unnecessary reasons and did not provide any help , I ended up purchasing a new ticket back home !!… Read Full Review

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★☆☆☆☆

“Careful, even on the canadian web site, the prices are...”

Written on: 11/04/2015 by Quinn1965 (1 review written)

Very unfriendly customer service. I broke up the transaction as I saw that it was in Us Dollar and not Canadian. Nevertheless, they booked my trip and charged my Visa. They also refused to return my payment even as I explained that I am not authorizing the booking. No customer care! Be careful with Flightthub! I will never do any business with them again!… Read Full Review

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★☆☆☆☆

“Stay Away from this company !”

Written on: 09/04/2015 by Breen419 (1 review written)

I wish i had the read the reviews before i booked my flight with Flighthub.com, let me tell you my story and how i got ripped off ! i booked 3 seats to NC for a business trip, the return dates got messed up and realized a days later and called to change the dates. They said oh no problem sure we can do that for you, i thought wow this is going to be easy but boy was i wrong so she came and said well there is small charge to do this it will be $125 per person penalty and $200 per person… Read Full Review

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