Flight Hub Reviews - www.flighthub.com

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★★☆☆☆
1.6 / 5
164
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★☆☆☆☆

“Hard to connect to their 1-800 no.”

Written on: 22/05/2016 by Vincent405 (1 review written)

I traveled and booked thru flight hub with a multiple airlines and they did not help when a connecting flight took off because of a delayed flight before this connecting flight.I have to pay extra to get to my destination because they say(flight hub is not in fault).I wish they would have contacted this delayed airline to re book me to another connecting flight since it was not my fault as a passenger if a flight is delayed and a scheduled connecting flight took off… Read Full Review

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★☆☆☆☆

“Terrible service, exorbitant fees, prohibitive...”

Written on: 18/05/2016 by Velezrl205 (1 review written)

So, my wife and I had an easy time booking tickets with Flighthub. The problem was when we wanted to make a change to the reservation. We were charged fees to cancel it, and fees to re-book it, and we were also only allowed to re-book the ticket on the same airline to and from the same destinations. Basically, we ended up with a credit available only for use on United airline and only at the same destinations that was worth what we paid minus $350. We tried many times through many media to… Read Full Review

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★☆☆☆☆

“stonewalled”

Written on: 07/05/2016 by Miles382 (1 review written)

booked a flight which I needed to change for fee of $175. Impossible to get the refund for the rest of the first flight from this company. There are layers and layers of phone staff set to avoid your actual requests. Then you are back on hold forever!… Read Full Review

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★☆☆☆☆

“Horrible, Incompetent, bad customer service....”

Written on: 06/05/2016 by KamilaNash20 (1 review written)

I am affected by the Wildfires of Fort Mcmurray. They charged me another 75 dollars to cancel my flight...on top of that, had me on the phone all morning...literally for an hour and a half. They wont reimburse my money..another $310 They cancelled the flight I already had flown. They messed up. So it would have been cheaper to not cancel the flight at all! Never deal with this joke of a company, as for myself...I will no longer be dealing with them and It sucks for them because I have been… Read Full Review

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★☆☆☆☆

“flight hub is the WORST WORST WORST”

Written on: 04/05/2016 by O'Sullivanfw31 (1 review written)

Flight hub is the worst flight booking website I have used. It is easy to book, however, if you want to cancel your ticket. It takes hours and they charge you much more than $250 per person. The credit you get, you will need to pay for the rebooking fee again and the credit can only be used for the exact same flight. That`s ridiculous!!!!!!! Horrible customer service!!!!… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 17/03/2016 by cpShoemaker370 (1 review written)

Easy to book, beware if there are issues - no support I booked a Flighthub ticket in Sept, 2015. Based on my confirmed flights I made hotel etc. reservations. In late February they informed me that a segment of my flight would be cancelled (I later became aware that they had known this in November but failed to notify me). I thought this is no problem as FlightHubs terms and conditions state in these events they will work with the airline to make alternate arrangements, and the airlines own… Read Full Review

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★☆☆☆☆

“WORST TRAVEL COMPANY IN THE WORLD”

Written on: 17/03/2016 by Sidy (1 review written)

 I had to trip to Dubai in January, I had to cancel. I was assessed a fee of $150 per passenger which I paid. It is now March and I wanted to use my credit to do to Dubai and I'm told I have to pay out of pocket to use my $2,000.oo credit that I have!!!!?????… Read Full Review

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★☆☆☆☆

“Worst customer service ever.”

Written on: 17/03/2016 by Kendallvh169 (1 review written)

If i could give them 0 stars I would - I have spent hours on the phone on hold and talking to different representatives to be able to get a more descriptive breakdown of the taxes and fees, but no one has been able to help me… Read Full Review

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★☆☆☆☆

“impossible to make changes”

Written on: 09/03/2016 by Tobiasz418 (1 review written)

I was happy with flighthub until I wanted to skip one of the legs in my trip - I didn't even want a refund for the flight, I just wanted to cancel that leg of the trip without it affecting my earlier or later bookings. I was informed that if I miss that flight, I would lose all of my subsequent flights. If I wanted to cancel the entire trip, I would get charged extra for it - on top of my $1500 booking already. The customer service here is terrible and I will not be using Flighthub again… Read Full Review

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★☆☆☆☆

“MasterCard charged more than I was...”

Written on: 11/02/2016

Flight hub website gives a total that tells you that it includes taxes and fees. My MasterCard was charged extra and Flight hub won't refund the $$$. Not a trustworthy company. I'll never book with them again and can't believe I didn't go by other one star reviews. Don't learn the hard way :-(… Read Full Review

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★☆☆☆☆

“Never again. ”

Written on: 10/02/2016 by Peckuw407 (1 review written)

I have been calling to try and change my departure date for two months and keep getting a different answer about why they can't do it today. They tell me to call back tomorrow or that they will call back. They don't call back and nothing ever happens. They have now changed two flights in my itinerary and they have not issued a new one. Customer service does not exist… Read Full Review

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★☆☆☆☆

“If I could give them ZERO out of 5, I would”

Written on: 30/01/2016

I booked a flight but I had to cancel it. I paid for the cancellation fee and everything (they were quick to charge me those fees). The website states to wait up to 6 weeks for refund. After more than 6 weeks of waiting, these were the excuses I got when I called to asked about my refund: 9th week after cancellation: It takes 6-8 weeks to process and we don't count the week of Christmas. Check back next week. 10th week: check back in a few days 10th week (second call): It has been processed… Read Full Review

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★☆☆☆☆

“Unprofessional”

Written on: 24/01/2016 by Andrei83 (1 review written)

My wife and I booked a 3 weeks trip to Romania. While we were there, on Friday 8 January 2106, 3 days before the return flight (Monday 11 January 2016), my wife was hospitalized. The same day I called FlightHub to change the return date to Saturday 16 January 2016 +/- 1day. They said that the tickets are under airline control and they can't do anything. So I called the airline and they said that since my booking was not done on their web site, they cannot see how much I paid for it, so they… Read Full Review

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★☆☆☆☆

“Bad Non-Trustworthy ”

Written on: 18/01/2016 by 470Willis (1 review written)

I bought a ticket from them and they kept me waiting for 6 months and the agents just say when I call them they say "It's under process " and one agent said "it's already refunded and in my visa"but it's not so I do NOT recommend you On this website they are liars… Read Full Review

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★☆☆☆☆

“Don't trust anything this company sells or says. They...”

Written on: 12/01/2016 by wuDean369 (1 review written)

Don't trust anything this company sells or says. They pretend they're a Canadian web site and yet all prices are displayed in USD and they don't indicate this like every other flight booking site. They only indicate the currency in the final stage of the purchase and at that point it's in itsy bitsy font size and grey in color. I was fooled.... don't you be too… Read Full Review

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★☆☆☆☆

“I cancelled my flight beacuse of medical reason and...”

Written on: 06/01/2016

I cancelled my flight beacuse of medical reason and flight hub charged me for cancelation fee and send me confirmation letter for the balance refund. After the acutual flight date they send another email to charge me more. When talking to costumer service i was treatened that they will hold all money and never make a refund. I am going to sue them. Be careful… Read Full Review

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★☆☆☆☆

“Never Again, Booking Fiasco”

Written on: 14/11/2015 by KCarroll10727 (1 review written)

After purchasing our air travel tickets for a family of 5's Christmas with the grandparents, we were faced with the unfortunate business of rescheduling 1 members flight due to University exam conflicts. In the process of rescheduling this flight an error occurred on the part of Flighthubs employee in such that they forgot to charge us the taxes. They realized their error the very next day and contacted us to gain permission to charge us the forgotten taxes. We gave permission, but then… Read Full Review

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★☆☆☆☆

“Unreasonable charge”

Written on: 11/11/2015 by cindy04 (1 review written)

Please do not book flight with FlightHub. They cant explain to me why they charge me $19.99 per person when I cancel my trip after 5 minutes I realize I had booked the wrong date. I call them right away but they said I have to agree to pay $19.99 per person before they remove the total charge for the flight which is $1323.04 that I booked earlier. I had requested a copy of the cancellation policy a few times but both times he and she said they had record of the booking and everything else to… Read Full Review

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★☆☆☆☆

“Mickey Mouse Operation”

Written on: 04/11/2015 by Proctor225 (1 review written)

I had issues with them before, but through dealing with customer service over the phone was able to book. The hassle wasn't worth the few bucks I saved on the tickets though. This time, again, they came up a few dollars cheaper than the next competitor, so I gave them another shot. I was buying 6 tickets. Upon checkout, it told me that the flights increased in price by $0.00 and the new total is the exact same as before, would I like to continue. Click yes, and the same thing happened. In the… Read Full Review

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★☆☆☆☆

“Worst online booking website”

Written on: 03/11/2015

I have booked two tickets from Toronto to LA, Dec 10 and return Dec 28. When I checked the ticket, it was $1084 CAD (for two persons). I have checked the price was quoted Canadian Dollars NOT US $. I filled out all of information, including my Visa card number and submit the confirmation. After I received the message that my request is completed, I got an email from Flighthub.com the confirmation of my flight with the total price of $1449.42 CAD, which is about $365.42 CAD different from what I… Read Full Review

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