Flight Hub Reviews - www.flighthub.com

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★☆☆☆☆
1.4 / 5
153
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★☆☆☆☆

“STAY AWAY FROM THIS SITE”

Written on: 05/02/2015 by Zacharysmimi (1 review written)

These people  charged my credit card three times but I kept getting an email with a message saying there was an issue with billing! Don't bother trying to call to talk to someone because that's another joke. You wait on hold anywhere from 45 minutes to an hour but can not get any resolution. After these guys where done my credit card was racked! I had $31 of available credit left! It was resolved but only because I called my credit card company. Can't believe Kayak uses these guys. The one… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 23/01/2015 by 1908smudge (1 review written)

FlightHub is a horror show!! Booked a flight as a Canadian with a Canadian Airline and to and from a Canadian city and the price quoted was in US dollars (in fine grey print.) Called them immediately when I noticed my Visa was being billed for 150$ more than I was quoted and they said pay us 75$ and we will cancel it.The only recourse is to contact your credit card company and hope that they will fight them on your behalf…..stay away, NO customer service!… Read Full Review

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Catriska's Response to 1908smudge's Review

Written on: 24/01/2015

My experience was very similar.... STAY AWAY!!! pay the extra little bit and book DIRECTLY

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★☆☆☆☆

“Increased price AFTER confirmation!”

Written on: 18/01/2015 by kmotamed (1 review written)

Booked flight on Flight Hub from Vancouver to Vienna for $850CDN. After confirmation they charged me $1,014CDN. Called to cancel, said they have to charge me $75. Wanted to speak to a supervisor/manager, they said none were available. Was on the phone for nearly an hour. They said it was my mistake and the website wan't wrong. Asked if i had proof, as it my word wasn't enough. Said he needed a screenshot, but how is that expected of the consumer? Not a reasonable request. I trusted that this… Read Full Review

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★☆☆☆☆

“Beware the Sneaky Churges!!!”

Written on: 12/01/2015

This company has an appetite for hidden charges which cannot be cancelled! I just bought a pair of tickets to London, because their price was some $10 per ticket lower than their competitors' and upon receiving the confirmation letter discovered the added "Purch. Guarantee" for $39.95. That fee came oout of nowhere: I didn't choose it, nor I was prompted for it. It just was added to the total payable! Immediately, I called the customer centre and aksed this "guarantee" to be cancelled, but was… Read Full Review

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★☆☆☆☆

“misleading/cheating”

Written on: 24/12/2014 by Naomiabe (1 review written)

When I searched flights within Canada in FlightHub, I saw the Canadian flag at the top right corner of the webpage. So I assumed the prices are in CAD. Bought the ticket for $219. When it was charged to my credit card it turned out to be $256. I went back to the website and had a better look. Next to Canadian flag, there is this tiny writing "USD". I live in Canada and I assumed everything is in CAD when I saw the Canadian flag. No wonder why iy gave me the cheaper price. I finally paid more… Read Full Review

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★☆☆☆☆

“Stay away from flight hub!”

Written on: 16/12/2014 by Shazzer31 (1 review written)

I booked a ticket through flight hub, they cancelled because they tried to put $1365.86 through my credit card, twice. I had a ticket for an hour, then they tried to charge my credit card again. and cancelled the ticket. They say i will not get my money back for 10 business days which is ridiculous, and, I am not able to talk with a supervisor. It is the WORST experience I have ever had with a booking agent. There prices are cheap for a reason, they rip you off to make their money!… Read Full Review

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★☆☆☆☆

“Horrible service!!!! Never use them!”

Written on: 16/12/2014 by Casey397 (1 review written)

Our trip was cancelled due to my surgery and we had to pay $500 penalty plus $300to airline. I called twice to rebook trip, the line was dropped twice, the next day I spent two hours to rebook, after I gave my credit card info, 10 minutes later, they said the price went up!!! Still waiting to talk to their manager!!!… Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE EXPERIENCE”

Written on: 16/12/2014 by AllisonRamos410 (1 review written)

I booked a flight with this company and I was advised 2 days before my departure that the airline was on strike and that the flight was cancelled. The airline told me that I should receive a full refund because of the cancellation. This happened in September and I am still fighting with this company to get my money. They always refer me back to the airline who send me back to them. The agents are very rude and hung up me because they want me to call the airline. The airline tells me that I… Read Full Review

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★☆☆☆☆

“PAINFUL ”

Written on: 12/12/2014 by AubreyEaton177 (1 review written)

Flight Hub is the worst! Save yourself the agony and book through a legit company. I booked a small round trip through flight hub from northern BC to Kamloops. I also paid for the cancellation insurance (DONT DO). Unless someone in your family is dying the insurance won't cover. So then their "Customer Service" told me "dont worry you will have a credit from this flight, just keep your booking reference #". So down the road I go to use my "credit" and they tell me that the original person I… Read Full Review

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★☆☆☆☆

“Unethical, Date Changes.”

Written on: 03/12/2014 by 418Spears (1 review written)

I booked my flight for Dec 21- Dec 28. When I went to print the email the next day the date read Jan 8 to Jan 12. They changed the dates and wanted me to pay 250.00 a person to change it back to what I booked. Checking the review of other passengers. I see that they do it all the time. I tried to cancel the flight with FlightHub. They would not co-operate. I called the airline and they cancelled my flights because it was within 24 hrs. They also said that FlightHub buys a bank of… Read Full Review

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★☆☆☆☆

“Horrible experience!!”

Written on: 02/12/2014 by MyleeJohnston441 (1 review written)

The company is actually the most frustrating company to deal with. Booked a flight less than 24 hours ago and they can not change it without charging an absolute fortune! When asked what the fees were for, they couldn't reply. When asked for their manager the first time he was in a meeting and no idea when he will be out. When asked for their manager for the forth time, there was no manager on site. They do not have their facts straight and have hidden fees all over their website. They claim to… Read Full Review

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★☆☆☆☆

“Unethical, poor and frustrating experience”

Written on: 25/11/2014 by America34 (1 review written)

My partner and I had booked our flights from Vancouver to Orlando while on the phone with our friends on Thursday evening. We had double-checked everything before proceeding. We did not receive a confirmation email, but instead was sent an "e-ticket" in the morning. We noticed in our e-tickets that the flight was leaving for the day before, Dec 30th - when we had bought tickets to leave Dec 31. When we called them immediately upon this discovery, we were speaking with a man in the Phillipines… Read Full Review

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★☆☆☆☆

“OutragedCustomers”

Written on: 28/10/2014 by Hassanp184 (1 review written)

 They send you a receipt with one total, after booking tickets, and then charge your credit card more than the total that they themselves sent! Attempts at calling/speaking with supervisors/e-mailing, with hours spent on hold and tons of nerves, resulted in numerous hang-ups, rudeness, and illogical explanations. Will never use them and do not recommend to anyone… Read Full Review

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★☆☆☆☆

“dilemma”

Written on: 27/10/2014 by ShelbyTennant406 (1 review written)

I booked two tickets with Flight Hub for my sister and niece , the return flight was canceled . I called Flight hub the office was closed than I called the airline ,they told my I will receive a full refund for both the tickets .this was on Oct. 05 .2014 up till now I have been calling them more than 15 times and spent more than 5 hours still no resolution. the best is to buy direct from the airlines , it is cheaper and you don't go through hassle… Read Full Review

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★☆☆☆☆

“Had flight booked to Edmonton for 303.89, have to...”

Written on: 16/10/2014 by NatashaHolbrook (1 review written)

Had flight booked to Edmonton for 303.89, have to change date for 2 weeks later now want to charge 506.00 on top of the 303.89 and also pay airline fee. Called airline fee to change and price difference is 189.00. They are trying to charge almost 3 times more, for what to change a date !!!!! Will never do business with them again Said to rep I would be cheaper to lose my first flight go elsewhere and still be cheaper then them, he says yes but that is their rules… Read Full Review

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★☆☆☆☆

“Pathetic service.”

Written on: 13/10/2014

Never get trapped into their cheap ticket price. When it comes to customer service, they sucks (excuse my language). They are just a bunch of money grabbers with highly unprofessional staff. Very displeased with the services and will never recommend anyone to book tickets from their website… Read Full Review

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★☆☆☆☆

“Why can't I give a 0 star rating for this site”

Written on: 02/10/2014 by Blakezj1973 (1 review written)

One of the worst sites I have ever dealt with. I sat on hold for over an hour waiting for their "customer service" to respond. While sitting on hold the automated voice kept repeating that the estimated wait time was more than 15 minutes which never changed for and hour plus the other automated message stating how many calls were ahead of me would bounce up and down. Made it all the was down to "there are two calls ahead of you" all the way back up to "their are more than 10 calls ahead of… Read Full Review

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★★★★☆

“Great service with Flight-Hub!!”

Written on: 27/09/2014 by joeliel (1 review written)

I had a great experience in making a cancellation with this company. The agent that helped on the telephone was very knowledgeable with the policy's at Manulife Insurance. Refund was a breeze all in great part to the gentleman named Russell" who helped me out on this matter. I would recommend this website to anyone that is booking a international flight. I would us it again and I would tell my friends. … Read Full Review

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★☆☆☆☆

“Rebooking cancelled trips is IMPOSSIBLE!”

Written on: 27/09/2014 by Elian338 (1 review written)

Flighthub has placed so many restrictions on their cancellation policy that it is virtually impossible to rebook. Unless you're using the same airline, at a time that's convenient for them, then you just have to pray that the price is the same or lower (which it's never). SO SAVE YOUR MONEY AND NEVER BOOK WITH THEM. I spent over an hour on the phone with flight hub only to have every conceivable excuse thrown at me and I still couldn't book a flight from toronto to montreal - paid over $475… Read Full Review

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Eddepth's Comment

Written on: 12/10/2014

WON,T SUBMIT MINE DEPARTURE SCHEDULE

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Eddepth's Comment

Written on: 12/10/2014

WON,T SUBMIT MINE DEPARTURE SCHEDULE

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★☆☆☆☆

“A Terrible Company!!! DO NOT USE!!!”

Written on: 25/09/2014

Flight Hub is a Canadian company that chooses to use their online site to lure unsuspecting Canadian customers. I just used their site to book 6 flights for my family and I was completely blind sided after I purchased to see my total amount go from $3369 to $3734! After comparing this site to several other websites they seemed to be the only ones that DO NOT include the CAD or USD CLEARLY beside EACH amount. The website automatically populated the Canadian Flag without me doing anything, so at… Read Full Review

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