Flight Hub Reviews - www.flighthub.com

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Latest Reviews

★☆☆☆☆

“WORST COMPANY EVER - DO NOT BOOK”

Written on: 29/06/2016 by JSkor (1 review written)

I booked a flight with FlightHub to Iceland for this May but had to cancel due to my pregnancy. After many phone calls which lasted at least an hour each time (they need to put you on hold for everything and it takes at least 20-30 minutes each time) they needed a doctors note for proof that I could not travel. After providing that information they claimed that a credit would be made to my account, which never happened. It has now been 4 MONTHS! I still have yet to receive any payment and… Read Full Review

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★☆☆☆☆

“Worst Customer Service, Biggest Regret Ever”

Written on: 14/06/2016 by amandamargarettttttt22222222 (1 review written)

I cannot even begin to explain the frustration in dealing with this company. I booked a $262.00 flight for a YEAR FROM NOW and have to cancel it. I have talked to 7 different employees, and even requested to speak to the highest authority who refused to help me at all. They are telling me they have to charge me $250.00 to cancel the flight. I'd rather withdraw that money from my bank account and throw it into the sewer. I am calling nearly a YEAR in advance to try and cancel this flight and… Read Full Review

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Amandaamargaret's Response to amandamargarettttttt22222222's Review

Written on: 27/06/2016

update: a manager left a voicemail for me twice on my phone, specifically telling me to call the escalation department extension number 215. I had multiple missed calls and two voicemails from this company in the span of two days. Figured something was going to be resolved so I call back asking to be transferred like the voicemail said, in which the employee refused to transfer me and said they will not lower the cancellation rate. I hung up and called back to talk to someone else, same thing. I waited on the phone for two hours bantering back and forth with the incompetent employee. Finally after hours go by and I've wasted my entire day it's 4:55 and she tells me the manager finishes the day at 5pm, so i'm out of luck. She takes my phone number and gives me a time that he'll call me back the following day. A week goes by and I hear nothing. I quite literally have never been so shocked at what terrible customer service one company can have. If there is any kind of measure I can take, a complaint with the better business bureau or anything else, I will be seeking it out. This is the most ridiculous thing I ever experienced quite literally in my entire life. I will NEVER be booking with this company again and have many friends who go backpacking. I will be telling everyone I come into contact with on my trip and in future endeavours about my experience with this company. Companies who don't know how to treat their customers don't deserve customers.

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★☆☆☆☆

“The Very Worst Company!!”

Written on: 10/06/2016 by AutumnGutierrez (1 review written)

This is by far the worst company in the milky way! Customer service is horrible! I must have spoken to 8-10 people and english was their second language. These fools charged me for a ticket I never received! Cheap flights yes but you get what you pay for. Don't do business with them, you'll regret it. I would not recommend flight hub to anyone… Read Full Review

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★☆☆☆☆

“Hard to connect to their 1-800 no.”

Written on: 22/05/2016 by Vincent405 (1 review written)

I traveled and booked thru flight hub with a multiple airlines and they did not help when a connecting flight took off because of a delayed flight before this connecting flight.I have to pay extra to get to my destination because they say(flight hub is not in fault).I wish they would have contacted this delayed airline to re book me to another connecting flight since it was not my fault as a passenger if a flight is delayed and a scheduled connecting flight took off… Read Full Review

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★☆☆☆☆

“Terrible service, exorbitant fees, prohibitive...”

Written on: 18/05/2016 by Velezrl205 (1 review written)

So, my wife and I had an easy time booking tickets with Flighthub. The problem was when we wanted to make a change to the reservation. We were charged fees to cancel it, and fees to re-book it, and we were also only allowed to re-book the ticket on the same airline to and from the same destinations. Basically, we ended up with a credit available only for use on United airline and only at the same destinations that was worth what we paid minus $350. We tried many times through many media to… Read Full Review

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★☆☆☆☆

“stonewalled”

Written on: 07/05/2016 by Miles382 (1 review written)

booked a flight which I needed to change for fee of $175. Impossible to get the refund for the rest of the first flight from this company. There are layers and layers of phone staff set to avoid your actual requests. Then you are back on hold forever!… Read Full Review

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★☆☆☆☆

“Horrible, Incompetent, bad customer service....”

Written on: 06/05/2016 by KamilaNash20 (1 review written)

I am affected by the Wildfires of Fort Mcmurray. They charged me another 75 dollars to cancel my flight...on top of that, had me on the phone all morning...literally for an hour and a half. They wont reimburse my money..another $310 They cancelled the flight I already had flown. They messed up. So it would have been cheaper to not cancel the flight at all! Never deal with this joke of a company, as for myself...I will no longer be dealing with them and It sucks for them because I have been… Read Full Review

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★☆☆☆☆

“flight hub is the WORST WORST WORST”

Written on: 04/05/2016 by O'Sullivanfw31 (1 review written)

Flight hub is the worst flight booking website I have used. It is easy to book, however, if you want to cancel your ticket. It takes hours and they charge you much more than $250 per person. The credit you get, you will need to pay for the rebooking fee again and the credit can only be used for the exact same flight. That`s ridiculous!!!!!!! Horrible customer service!!!!… Read Full Review

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★★★★★

“Never had a poblem”

Written on: 18/03/2016 by Gravesmv358 (1 review written)

I travel for business quite frequently and I've been using Flighthub for about a year without any issues… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 17/03/2016 by cpShoemaker370 (1 review written)

Easy to book, beware if there are issues - no support I booked a Flighthub ticket in Sept, 2015. Based on my confirmed flights I made hotel etc. reservations. In late February they informed me that a segment of my flight would be cancelled (I later became aware that they had known this in November but failed to notify me). I thought this is no problem as FlightHubs terms and conditions state in these events they will work with the airline to make alternate arrangements, and the airlines own… Read Full Review

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★★★★☆

“Fast and accommodating”

Written on: 17/03/2016 by Farley100 (1 review written)

I recently booked a flight to Colorado with my four friends. After looking for flights, I was able to find the cheapest one listed on FlightHub.com, we also booked a hotel for an additional fee. Their customer service is also okay. We were able to connect to an agent within 15 minutes, which I would say is fast compared to other customer service hotlines… Read Full Review

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★★★★☆

“Nice and patient customer service agent”

Written on: 17/03/2016 by martha090 (1 review written)

Book a flight+hotel in Dublin yesterday but had to cancel for health reasons. I didn't know how to cancel a booking online so I called they call center. Thankfully she listened patiently as I explained my situation and after that, she said she would call me back. I thought "Okay, she won't call me back and I won't get my refund" but boy, was I wrong. 45 minutes later the same agent called back and said that my booking was already cancelled. They didn't even charge me! Very good customer… Read Full Review

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★★★★☆

“Good service in general”

Written on: 17/03/2016 by Hendersontj167 (1 review written)

Travelled from Germany to New York last week. I bought my tickets on FLightHub and surprisingly, the fees were quite low. Overall, I was pleased with the experience, only thing I noticed is that you will have to redo the process if you want to change the number of tickets. A minor flaw, not really that big of a deal… Read Full Review

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★★★★★

“Just became a loyal customer”

Written on: 17/03/2016 by 380Monahan (1 review written)

My work as a businessman requires that I travel to different countries every year. This can be quite expensive as even the low-cost economy airlines tend to be overpriced sometimes. My buddy from Korea recommended that I use Flighthub. At first I didn't like to use it cos it's a third party service but soon realized that most of their flights were actually discounted. From now on I think I'll be sticking to FlightHub to book my flights… Read Full Review

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★☆☆☆☆

“WORST TRAVEL COMPANY IN THE WORLD”

Written on: 17/03/2016 by Sidy (1 review written)

 I had to trip to Dubai in January, I had to cancel. I was assessed a fee of $150 per passenger which I paid. It is now March and I wanted to use my credit to do to Dubai and I'm told I have to pay out of pocket to use my $2,000.oo credit that I have!!!!?????… Read Full Review

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★☆☆☆☆

“Worst customer service ever.”

Written on: 17/03/2016 by Kendallvh169 (1 review written)

If i could give them 0 stars I would - I have spent hours on the phone on hold and talking to different representatives to be able to get a more descriptive breakdown of the taxes and fees, but no one has been able to help me… Read Full Review

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★★★★☆

“Perfect for unexpected flights”

Written on: 16/03/2016 by martin_leroy (1 review written)

Booked a flight from Singapore Changi to NAIA. After hearing about my aunt's injury I had no choice but to book a flight as soon as possible. My flight is on March 31 and I just booked today. Decided to book with FlightHub because they had the cheapest flights among other online flight agencies. I was a bit worried about hidden fees (which is quite common in websites like Expedia) but was surprised to see that my total amount due was exactly the same as the one posted on the website. The… Read Full Review

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★★★★☆

“Didn't know flights were that cheap”

Written on: 16/03/2016 by allanmoore (1 review written)

Last January, I spent three weeks off from work by going on a tour to Greece. Thanks to FlightHub, my flight ticket was nearly 25% cheaper than the one that I found on the airline's website. I'm not sure how their system works but as long as it gets me affordable flights, I'm in! Cool website, really recommended for a tight-budgeted person like me… Read Full Review

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★★★★☆

“Easy to use”

Written on: 16/03/2016 by maychin858 (1 review written)

This online flight booking agency is great for first time online bookers. I used to go to real life travel agencies until my brother told me about FlightHub. I have always been wary of online transactions but thanks to their user-friendly system I was able to book a flight from LA - Hawaii. Can't wait!!… Read Full Review

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★★★★★

“No problems with cancellation”

Written on: 16/03/2016 by roy292 (1 review written)

Last week my girlfriend and I booked a flight to from Seoul to Shanghai. Two days after, she told me her boss asked her to report in for March 31, unfortunately we were supposed to fly on March 27 but had no choice and had to cancel. We were worried about having to pay excessive fees but surprisingly the cancellation was almost free! I'm not sure what other people here are complaining about but after experience, we will definitely be booking with FlightHub again! … Read Full Review

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