Flight Hub Reviews - www.flighthub.com

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“1 star is generous ”

Written on: 31/08/2015 by Feb1979 (1 review written)

Worst customer service!!! All I wanted to do was add my infant son to my ticket. Just getting to the right department is a challenge. Once I was told this would be done in 72 hours. When I called back 72 hours later they told me they needed 24 more hours and someone would contact me. No one ever did. I called back this morning and they told me to call back in 4 hours. I did and they put me on hold for over 1.5 hours....I finally asked to be transferred to a supervisor. That was another waste of… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER”

Written on: 29/08/2015 by sgitzel (1 review written)

Worst customer service I have ever experienced. I called ten minutes after booking to change one letter in one of the three travelers names and they wanted me to pay $224 dollars to change it. Every time I asked to speak to a supervisor I got the same word track that I would have to wait on hold for a long time and that I would just be told the same thing. After asking for the third time she took it down to $75 dollars. They are beyond terrible and anyone working there should be embarrassed… Read Full Review

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★☆☆☆☆

“NEVER NEVER NEVER USE THIS WEBSIDE ”

Written on: 20/08/2015 by Ting88 (1 review written)

I bought tichkes in this webside, i couldnt find my information on auto machine when i got airport on time . I phoned to the flight hubs agent and i told them that i couldnt find my plane and also i waste my time ,they told me you hve to pay 115 to change next one or if cancelle that pay75 for cancelation fee. Westjet company tried to help me ,they talked with flight hubs agent said they would like to change my plane and i just pay 70 ,but agent didn't wanna talk with them , agent still… Read Full Review

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★☆☆☆☆

“never use this site. their is 0 customer services”

Written on: 10/08/2015 by CheyanneLee (1 review written)

i feel humiliated by their agents. it took average 30 min to make any changes. and they hang up on me by 3 different agents… Read Full Review

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★☆☆☆☆

“Horrible Customer Service and Unreliable ”

Written on: 07/08/2015 by 383Meadows (1 review written)

I booked with flight hub because they had low airline ticket rates. I received a booking confirmation but no e-ticket. I called no less than 10 times with the assurance I would receive my e ticket. The day I was supposed to travel an hour before leaving for the airport they said I could not receive the e ticket and there was nothing they could do to assist me in the matter. I asked to speak to a supervisor I was put on hold for 10 minutes and then they said they were all busy. I asked to be put… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 06/08/2015 by Rhodes158 (1 review written)

I booked a trip from Calgary, Canada to Hamburg, Germany and wanted to cancel immediately after booking due to a family emergency. I called one hour after booking my trip and they told me that it would be a $400 charge off of my $1200 flight just to cancel it. After inquiring further about this matter the next day the supervisor working told me that if I had called within the first 24 hours they would only charge me $75. They had no record of my previous call and said that the best thing they… Read Full Review

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111111112's Comment

Written on: 08/08/2015

i expericened the same thing. never use this web site!!!!
all the high raiding is fake.

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★☆☆☆☆

“Worst customer service ever”

Written on: 23/07/2015 by 370Powers (1 review written)

This company is nothing but HORRIBLE. I ADVISE you to pay the extra few bucks to book else where...and there reps are just so stupid they can't even speak proper English and there yelling back a if they know why I am canceling and making changes to my flight. When I ask to speak to a manager they hang up. Terrible service,would never book here again and will let family and friends know also!!!!… Read Full Review

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★☆☆☆☆

“dishonest and unreliable price”

Written on: 11/07/2015 by AlejandroBarton378 (1 review written)

The most dishonest company I've seen. Their price is a lie. The price seems lower than other 3rd part websites, but after you click to confirm your order, you will receive a invoice with a much higher price! No any notice during purchasing process! You could pay even more if you are not careful enough. Default setting ask you to purchase guarantee without any notice of fee charge——you won't know the fee until you receive your invoice. Even if you cancel the reservation, they get 80 bucks!… Read Full Review

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★☆☆☆☆

“NEVER USE THIS FLIGHTHUB.COM! VERY SKETCHY….”

Written on: 02/07/2015 by Ford232 (1 review written)

CUSTOMER SERVICE SUCKS AT FLIGHTHUB - YOU CAN NEVER GET ANYBODY TO GIVE YOU A STRAIGHT ANSWER! THEY BEAT AROUND THE BUSH AND DO NOTHING EXCEPT MAKE PROMISES WHICH THEY DO NOT KEEP. I BOOKED A FLIGHT TO ASIA (DIFFERENCE IN PRICE BETWEEN THEM AND THE AIRLINE WAS 50 BUCKS!!), I THOUGHT I WAS SAVING SOMETHING - BIG MISTAKE. I TOOK ILL AND COULD NOT TRAVEL. STILL WAITING FOR MY REFUND. THE AIRLINE SAYS THAT THEY HAVE ALREADY REFUNDED TO THEM. EVERYTIME I CALL, ITS ANOTHER 2-6 WEEKS - I GET THE… Read Full Review

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★☆☆☆☆

“Horrible Service. NOT NOTIFIED of flight cancellation ”

Written on: 01/07/2015 by Younggx406 (1 review written)

My wife was stranded in Fort Lauderdale airport for 8 hours because her flight was cancelled without her knowledge and Flight Hub did not notify her. When I called to follow up they gave me the run around and refused to help. United did manage to reroute her to Calgary for overnight then home the following morning (no thanks to flight hub. DO NOT BOOK WITH THIS COMPANY… Read Full Review

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★☆☆☆☆

“Crooked, horrible service!!”

Written on: 16/06/2015

Flight Hub is horrible! When we had cancel a flight (because my son was called into Basic Training and couldn't make our wedding in Mexico) they assured us that if we paid the $300.00 cancellation fee that he would be able to use the credit towards any flight until this December. My son wants to use the credit towards a flight home after his Basic Training which is a fraction of the credit we should have and they will NOT honour it...even after they had assured us at the beginning that they… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 14/06/2015

Easy to book online, fares same as any other discount broker but I hope you do not want to call them as this is a miserable experience. All I wanted from them was to add my name as an authorized third party (paid for flights so family could visit) so I can discuss the flights with the airline. They kept putting me on hold, talked over me when I wasn't on hold and didn't listen to my request. They refused to put me through to a supervisor. I guess these people are on the internet for a reason -… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 12/06/2015 by RobinGuild (1 review written)

My daughter booked an international flight well in advance through FlightHub and included her middle name which she soon realized was not included in her passport. FlightHub would remove the middle name to match her passport for a fee of $250, plus require another $250 they said to rebook her flight. Had we booked directly from the airline, they would have removed the middle name with a stroke of a key for free. However, FlightHub refused to provide that option without us paying them $500. If… Read Full Review

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★☆☆☆☆

“plz do not buy tickets from flighthub. if in case you...”

Written on: 10/06/2015 by Petersonxg394 (1 review written)

plz do not buy tickets from flighthub. if in case you need to re-schedule your tickets; you will be in a big trouble. they will ask you for double the fare of a new ticket… Read Full Review

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★☆☆☆☆

“BIG RIPOFF! AVOID”

Written on: 09/06/2015 by Vivian178 (1 review written)

They overcharge your credit card. Don't be fooled by the price quoted on the site. Customer service is a joke - they can barely speak english and are entirely useless. What a terrible service!… Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE EXPERIENCE”

Written on: 08/06/2015 by 284Foley (1 review written)

I had the most horrible nightmarish experience with this agency. I book 5 tickets to Montego Bay 20 days before my departure, I ended up calling an agent to book and was given confirmation that my tickets was booked successfully by the agent and my itinerary was send to my email. I then printed my itinerary, take it with me to the airport I went to check in and was told by the flight attendant that I have no reservations. I could not believe what I was hearing. I asked the flight attendant to… Read Full Review

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★☆☆☆☆

“unethical business practice”

Written on: 08/06/2015 by womenliberal (1 review written)

I wish I had checked the warnings and BBB about Flighthub before booking 2 tickets online with them. Not only I was billed with insurance automatically, I was not provided with the information about airline would not allow one way travel (return) with 2 way flight booking; yet this arrangement had been disclosed to them on the phone. I strongly believe this company should not be allowed to go on with such unethical practice and continue ruining us beyond financial means. Is there any… Read Full Review

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★☆☆☆☆

“Please, please, do not use FlightHub - for your own good.”

Written on: 03/06/2015

I booked 3 tickets Calgary to Nanaimo on the phone with FlightHub, and confirmed the date at least three times. I ended up getting 3 tickets for a week later than I had booked! All my attempts to explain were met with rote responses, no Customer Service Managers were available, as they were apparently all busy dealing with other upset customers. I had to get to Nanaimo, so attempted to change the flight to the correct date, but with the various service charges, the change would have cost $740 -… Read Full Review

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★☆☆☆☆

“The worst travel company. Rude and untrustworthy.”

Written on: 01/06/2015 by Linzp (1 review written)

I regretted using Flight Hub almost immediately after I purchased my ticket. Staff was rude, unhelpful, deceiving. They blamed the airline and wouldn't take responsibility for their mistake, which was clearly THEIR mistake. I have travelled lots with several different companies and have never had an experience come close to this bad. I will NEVER use them again, and I advise everyone to avoid them at all cost. I promise you will regret it. Book with a local agent or directly with the… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THEM ON THE PHONE EVER!”

Written on: 04/05/2015 by Laylah434 (1 review written)

Please DO NOT BOOK WITH THEM. Please don't use them. I am at a loss because they don't seem to do anything. Seems like they want to ignore me to make the problem go away anyway. I am the person who has been cheated and at loss. I called about a flight that was not confirming online. Since the rep could not book it he begged me to take another flight that I refused. Since he had my booking details and the credit card details for the previous booking that I inquired about; he had the audacity to… Read Full Review

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