Beware! There are HIDDEN conversion fees if you pay in USD!

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Tessa273's review of Flight Hub


“Beware! There are HIDDEN conversion fees if you pay in...”

Written on: 06/03/2014 by Tessa273 (1 review written)

Beware! There are HIDDEN conversion fees that you bank will charge you if you pay in USD$ or any another currency than CAD$.

* This is a Canadian company. If you pay in another currency than CAD$, you will be charged more than 3% for currency conversion by your bank! For example if you pay a ticket 800 in USD$, you will pay about $25 of extra fees.
* This company has no email address and refuses to communicate by email.
* When you call them, it can take up to 1 hours and more to speak to someone.

It is in their FAQ... But innocent clients are not warned about it. Maybe this is legal, but I am not sure. I frankly think it is borderline illegal. Because it is VERY misleading ON PURPOSE. They could warn the customers but they CHOOSE not to.

They have 3 domains... The .CA domain, as well as a .COM and a .CO.UK... this is the main issue, because only the .CA website is honest or "real"... the others are fake and misleading... For example EXPEDIA does the same, they also have different country specific domains, but they do not cheat. They charge you in the currency of the website you are on. On FLIGHTHUB, when you switch to another domain or currency such as USD or GBP you are led to believe that you can pay in those currencies. But you can't. They will charge you in CAD and your bank will charge the extra fees!... They should just tell you clearly how they operate BEFORE you pay. I though I was paying in USD but then I noticed the extra charges once I had already paid!... They should just say clearly on their website - clearly and big on their home page - that "they charge all invoices in CAD$", it is not very complicated.

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