Peterson168's review of Fleetway Travel - www.fleetwaytravel.com

“Called to enquire about booking an offer I had seen on...”

★☆☆☆☆

written by Peterson168 on 26/03/2017

Called to enquire about booking an offer I had seen on travel zoo, staff were very pushy in trying to get me to book there and then. On the offer they were giving a late flight out and a very early flight back and if I changed them to early out and later back they wanted an extra £50 per person, what a joke I thought especially as when I went onto Easyjets website to see that there was no difference in cost to change to these flights! In short do your homework before booking as I ended up booking my own flights and hotel direct on the hotels website and got a better price than they were offering! Fleetway were more interested in making profit, well fleetway I will not be booking with you or recommending your company to anyone!

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Fleetwaytravel1973's Comment

Written on: 27/03/2017

Good Afternoon

I am so sorry to hear the below review and most certainly this is not indicative of the usual high level of customer satisfaction that we normally achieve. Furthermore our ethos at Fleetway is to ensure the happiness and satisfaction of our valuable clients therefore I am most perturbed by the account of your booking experience below.

May I respectfully request that you contact me to allow me the opportunity to look into this matter in full.

Kind Regards

Lynn White
Customer Services Manager

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