Hotel good ,eating experience not recommended

Fleetway Travel - www.fleetwaytravel.com
★★★★★
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From 15567 reviews
98.0% of users recommend this

Jaden308's review of Fleetway Travel - www.fleetwaytravel.com

“Hotel good ,eating experience not recommended ”

★★★☆☆

written by Jaden308 on 21/10/2016

Worried before and during the holiday about the courier A2B read some bad reviews about them,fortunately there was no need to worry as they where excellent .
The hotel its self was quite good, although I didn't think it should be rated as a luxury hotel,more like an upper 3 star hotel.
Our biggest gripe is undoubtedly about the buffet restaurant,the food was always cold,I don't think we had a hot meal all week,people were warming there food up in microwaves.
The noise level in the restaurant was deafening,I've been in quieter works canteens.There didn't seem to be any organisation

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Fleetwaytravel1973's Comment

Written on: 22/10/2016

Good Afternoon
I am sorry to learn that the hotel was not entirely to your liking and in particular the catering aspect. I further understand that this is extremely important whilst on holiday and a time of day most people look forward to. If you would like me to investigate this matter further, please contact me with your booking reference.

Thank you for offering us your thoughts and I would like to reassure that this is not indicative of the usual high level of customer satisfaction that we normally achieve.

Kind Regards

Lynn White
Customer Services Manager

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