written by 310Randall on 01/07/2015
When booking my holiday back in February I as extremely happy with the service I received, the gentleman who I spoke with was knowledgeable, friendly and very sincere. As the holiday approached I wanted to see if there was any possibility to upgrade, or extend the booking but unfortunately I didn't receive quite the same attention. I asked to speak to the gentleman I had spoken to initially but as he worked in a different department he couldn't help with amendments.
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