Oura Praia hotel

Fleetway Travel - www.fleetwaytravel.com
★★★★★
4.6
98.0% of users recommend this

Guest's review of Fleetway Travel - www.fleetwaytravel.com

“Oura Praia hotel”

★★★☆☆

written by on 23/10/2014

I thought the hotel was nice,it was clean and I liked the apartment type rooms as they were really big and had everything you needed to use like iron,ironing board,kettle,toaster etc,the staff were very nice and friendly. The problem for me was the noise,there were karaoke till late hours and bars right underneath where our room was,we had to buy earplugs to drown the noise,We also experienced some cold meals as there was a problem with the water heating the food but after a couple of days that was put right and the food from then on was really nice and also hot.i would not swim in the outdoor pool as it was freezing,we did try a couple of times but too cold,it would be nice if the pool had been heated as this hotel doesn't have an indoor pool and I love to swim,overall I enjoyed the holiday and would go back again if the things I pointed out were rectified.

Lynnwhite's Comment

Written on: 23/10/2014

Thank you for taking the time to leave a review and for the feedback that you have provided this is greatly appreciated.

We are pleased to hear that the issues that you encountered were rectified and hope that your overall holiday was enjoyable, however if you would like us to investigate any matters further then please contact us.

We look forward to being of further assistance to you in the future

Kind regards

Lynn White
Customer Services Manager

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Millywilly8's Comment

Written on: 24/10/2014

Hi Lynn,
Thank you for replying to my review,the only thing I can suggest is the food issue and the noise a little compensation for the cold food and the noise wouldn't go amiss.
Regards
Karen

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