Written on: 06/03/2013
Well thank you Fleetwood for taking a booking you cannot honour, you can imagine our disappointment on being called tonight after you taking all the booking for you to tell us you cannot complete this holiday. If you even have a complaints department I doubt will have time to do anything about this. Not only could you not offer the deal advertised in the first place but even you then fail to deliver.
We are disappointed your shoddy attitude to our holiday which was supposed to be a birthday treat. I am sure the hotel would have been very nice but as you could not even get us their we will never know. False advertising, failure to delivery, taking bookings you cannot deliver, nice work guys. We recommend DON'T bother with these people.
Very disappointingly your ex customers,
Mr and Mrs Wilcox
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