FareBoom Reviews - www.fareboom.com

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Latest Reviews

★☆☆☆☆

“Worst money grabbing company”

Written on: 06/02/2016 by Maldonadohr335 (1 review written)

I bought a ticket 200 dollars, my receipts shows 200 dollars but they charged my account 414.17 dollars. The refund process is a job, you basically pay the price for their mistakes and still everything remains under their digression whether to pay you back or not. Never ever buy a ticket through them… Read Full Review

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★★★★★

“Tickets price discrepancy”

Written on: 02/02/2016 by 136Drake (1 review written)

I had purchased air fare tickets through this site several times before. They had the best prices and connections. This time I encounter a problem of a great advertised price that was increasing when I tried to purchase. I went ahead and purchased the tickets but I had asked for explanation of the increase. FareBoom staff had quickly discovered a glitch and refunded me the difference. The problem was handled quickly and professionally the very next day! I will use FareBoom for my future… Read Full Review

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★★★★★

“Excellent fare and response to question!”

Written on: 23/12/2015 by TrippMiller135 (1 review written)

We received the lowest fare to Helsinki from Anchorage. When my printer failed me me and their email was dropped I contacted Fareboom and they immediately resent my confirmation and etickets. It was unnerving for those few minutes because I was unfamiliar with Fareboom, but I didn't have to wait long… Read Full Review

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★★★★★

“Best Travel Website”

Written on: 06/12/2015 by TyreeTennant58 (1 review written)

Fareboom is the best when it comes to to Airline fare search. No one can beat the search and the fare is one of the cheapest, I can find. Pros : Flexible search, Cheap fare finder. Cons : Support. They are not available 24*7. But that' compromised by their splendid service when they are available and cheap fares… Read Full Review

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★★★★★

“Good Booking Experience”

Written on: 13/11/2015 by Zionp172 (1 review written)

I had bought my ticket (London to Dallas) from fareboom after seeing that it provided a cheaper fare compared to British Airways website. While some of the negative reviews made me a bit skeptical, I’m happy to say there were absolutely no issues. That said, my departure dates were fixed prior to booking, there were no extraordinary circumstances (no erupting volcanoes, misplaced passports, illnesses etc.) and therefore no unexpected change of plans- which seem to be the main source of… Read Full Review

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★★☆☆☆

“Beware of the Penalties”

Written on: 10/11/2015 by NorthGolden (1 review written)

On October 28, 2015, I needed to change my travel plans while in Brazil and return to the US due to the death of a close family member. THANK goodness the airline came to my aid with the flight change and good service. I needed to get back home, it was no longer about the cost. I have exchanged emails with FareBoon Customer Service, and I'm sharing that feedback with you. I have not altered the reply. PLEASE read the PENALTIES language before you book and understand thelag/wait time to… Read Full Review

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★☆☆☆☆

“Phantom Price?”

Written on: 25/10/2015 by torowl (2 reviews written)

I'm not sure if anyone have the same experience as me. I'm trying to order tickets from Toronto to San Juan. I search Fareboom very frequently in order to catch a good deal. There were many times, it shows up a really good deal. $531 for round trip, it was like almost $100 cheap than others. But when I chose to order, it gave me this information, "The originally selected itinerary is not available for purchase due to changing seat availability or other airline restriction. Please review the… Read Full Review

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★☆☆☆☆

“Phantom Price?”

Written on: 25/10/2015 by torowl (2 reviews written)

I'm not sure if anyone have the same experience as me. I'm trying to order tickets from Toronto to San Juan. I search Fareboom very frequently in order to catch a good deal. There were many times, it shows up a really good deal. $531 for round trip, it was like almost $100 cheap than others. But when I chose to order, it gave me this information, "The originally selected itinerary is not available for purchase due to changing seat availability or other airline restriction. Please review the… Read Full Review

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★☆☆☆☆

“Rude,Poor And Limited live Human Customer Service Hours.”

Written on: 05/10/2015

Well said by a previous reviewer. RUNAWAY!!!!.Good luck getting hold of humans on weekends or after 5pm.All they will tell you is to write an email which will be answer within 12hrs.I have used FareBoom couple times(disputed my a nasty rude manager Jure junior).I will never use there site for tickets or refer anyone. IN my case, I referred some friends I knew to purchase tickets on fareBoom.Tickets were changed different times, in which the last change had 18hrs layover in Dulles. Blaming… Read Full Review

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★☆☆☆☆

“SUCKS.RUN AWAY!!!!”

Written on: 03/10/2015 by jure1234 (1 review written)

I purchased a ticket thru fareboom and end up changing the flight three times including a 20 hr layover.This is part of the customer email after i complaine about it *****. Being a returning customer we are sure that you've used your reading skills and familiarized yourself already before with airline's rules and procedures for every purchase you've made. For this particular reservation, to refresh your memory it states:REFUND NOTE:IT MAY TAKE UP TO 4-8 WEEKS FOR REFUND TO BE POSTED IN YOUR… Read Full Review

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★☆☆☆☆

“they ruined my life!”

Written on: 22/08/2015 by jimjoebob (1 review written)

well I booked with fareboom it all went well they called to verify the amount I was being charged and that was the only time they ever called me my trip that planned for over a year was ruined when my flight was delayed for 36 hours (happen on a Saturday)then my connecting flight in china was canceled and was not re-booked by my travel agent when I went to board the plane they told me I could not board because I did not have a connecting flight out of china within 24 hours in the meantime my… Read Full Review

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★☆☆☆☆

“sucks”

Written on: 24/07/2015 by IrelandGriffith212 (1 review written)

booked ticket got to airport ticket was not booked,tried calling them but nobody available on weekends had to purchase another ticket… Read Full Review

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★☆☆☆☆

“Staff canceled my flight without my authorization!!!”

Written on: 23/07/2015 by Autumn139 (1 review written)

DO NOT USE FAREBOOM. I purchased a ticket through the site. When I called to simply inquire about the details of their cancellation policy, the agent canceled my flight without my authorization. I was not notified of this at any time during the call and did not receive a cancellation notice until the following day. I was forced to seek reimbursement for other purchases made in connection with my flight that was canceled without my knowledge. When I contacted the company about this error, they… Read Full Review

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★☆☆☆☆

“Bite and Shift - Stay Away. ”

Written on: 09/07/2015

Their schema is very simple and has few steps: 1. pretend they have a good price so you bite 2. pretend they cannot charge your credit card 3. inform you that while they tried to charge your card the prices went up 4. shift you purchase by palming cheaper tickets off on you, that have more connections, different dates, inconvenient flight times, like late night or earlier morning. Be sure they will be very active in inventing excuses why they cannot issue you the tickets you think you… Read Full Review

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★★★★★

“Short on time + money call Fareboom for service and care !”

Written on: 25/06/2015 by Cypress66 (1 review written)

I have used many different web sites for various travel reasons but your service and turn around time was on target for my needs. I found you on the internet never used you before and will always turn to you first for my travel needs. Your customer service was excellent, I know I called with questions about 4 times, always on the other end was a calm and interested person wanting to help. No cranky responses or attitudes. And with all this I was able to save money too. I really liked the… Read Full Review

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★★★★★

“When I booked it thru Fareboom, all went well. Then I...”

Written on: 21/06/2015 by BeckhamJensen (1 review written)

When I booked it thru Fareboom, all went well. Then I had a question and contacted your company on the number given on your website. The young man was very patient and walked me thru the problem. He was great! Thank-you!… Read Full Review

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★☆☆☆☆

“Please do not fall in the trap of this website”

Written on: 18/06/2015 by Jordannx1 (1 review written)

These people are cheaters. Please be aware of FAREBOOM. They charge your credit card and later say that they couldn't book your ticket due to unknown reasons. Please don't book ticket from this website. They pretend to offer a flight ticket for lesser price and later take your money and do not give a ticket nor money… Read Full Review

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★★★★★

“Great deals and good customer service”

Written on: 29/05/2015 by Finneganl1994 (1 review written)

As a Fareboom returning customer who is regularly buying tickets for my small business staff I can sympathize with customer frustration regarding their tough credit card screening policy. We had to jump through the same hoops ourselves during our first reservation. What most people don’t realize is that Fareboom keeps your credit card profile for future purchases and once they authenticate you as a legitimate cardholder they make your subsequent purchases for third party travelers… Read Full Review

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★★★★★

“Great Service and Communication”

Written on: 28/05/2015 by CeciliaRamirez188 (1 review written)

There is no questioning that FareBoom puts an emphasis on providing quality customer service. As a first time customer, I've been impressed with the email notifications noting slight schedule changes and pleased with the quick and professional responses to my questions or concerns. I look forward to our vacation, which was largely made possible due to the affordable airfare through FareBoom. Should our flights go smoothly, I'll be a loyal customer with an extensive bucket list… Read Full Review

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★☆☆☆☆

“Criminal Theft by FareBoom”

Written on: 27/05/2015 by collettecroteausangster (1 review written)

I attempted to buy a ticket, but was refused unless I signed a "Credit Authorization Form." I was given a deadline of 4 PM despite telling them during repeated phone calls that I was traveling and could not do so. I was repeatedly told that despite copies of my driver's license and credit care the purchase could not be completed without that signed form. I arrived home 6 hours after their deadline and found the form to also require that I falsely attest to having received the ticket - which… Read Full Review

By Administrator

Written on: 27/05/2015

We reviewed this case and conclude that a serious error was made on our part in handling of this payment. The customer did in fact submit sufficient proof of credit card ownership to establish that the payment for a third party passenger was in fact legitimate.
The ticket cancellation that is the subject of this complaint was in fact done due to a misunderstanding after our staff thought that the cardholder had changed his mind regarding the purchase, by saying over the phone “Please cancel my ticket”.
The cardholder correctly noticed that we did in fact issue the purchased ticket after he submitted to us copies of the credit card and bank billing statement that had established cardholder knowledge of the transaction. This is why we charged his card and issued a rebate at the same time. Our staff then requested from the customer to send to us a signed credit card charge authorization form that was not necessary. After the cardholder failed to return the signed form and after he asked that we cancel the reservation we did so. The request for the form and the resulting cancellation were most regrettable.
The ticket we cancelled did not result in any charges to the customer and the temporary credit card authorization amount is being released back automatically when we void the ticket.
Due to this incident we immediately updated our policy to handle such rare cases of third party payments with more sensitivity to customer needs and expectations, when a credit card purchase is supported by documents proving that the cardholder is in fact authorizing the purchase for a passenger other than herself.
At Fareboom we implement very strict credit card fraud screening procedures. This helps keep our fares low by ensuring that attempts at fraud are eliminated at the source. To illustrate the problem a single fraudulent transaction wipes out our gross profit on about 40 sold tickets. Unfortunately, these procedures result in occasional cardholder aggravation that we deeply regret. We work constantly to improve and fine tune our screening procedures to avoid such incidents as much as possible.

We apologize to the customer and offer a $50 future discount for any destination worldwide in case they decide to use it.

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