FareBoom Reviews - www.fareboom.com

★★★★☆
4.3 / 5
83% of users recommend this
? Ask our helpful community of experts about this product or company
FareBoom - www.fareboom.com - Ask a question now

Media Gallery for FareBoom - www.fareboom.com

FareBoom - www.fareboom.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Never again!!”

Written on: 30/05/2014 by shoushi (1 review written)

I called to change my return flight. They canceled my original reservation and sent me a new itinerary. Great, right? But no. In that itinerary , all the way at the bottom, just above the disclaimers, it said I needed to reply in order to accept the change. I didn't see it, and didn't reply, and thought everything went well and my flight was changed successfully. A week before my scheduled (international) flight, I called the airline to change seats, and found out that my entire reservation… Read Full Review

By Administrator

Written on: 09/06/2014

Dear Customer,

We analyzed the circumstances of your case and have established the following facts:
- On February 1 you made a reservation on www.bt-store.com for 3 round trip tickets from Denver to Tel Aviv with a stop in Madrid, departing on Jun 9 and returning on July 16, 2013.
- On February 3 you informed us that you booked an invalid return date and that you wanted it changed from July 16 to July 10.
- We cancelled your original itinerary for free and created a new itinerary with the July 16 return date per your request. We notified you in writing that your original itinerary was cancelled and that we needed your written authorization in order to process the new itinerary, since this required a new credit card charge. An email titled “Please reply: BTS Alternate Flight Itinerary” was duly emailed to you on February 3 at 10.35 am PST.
- We did not hear back from you until May 29 when you notified us by phone that you in fact needed the offered alternative flights. At that time the itinerary had long been cancelled by the airline due to lack of your necessary reply to the aforementioned email titled “Please reply: BTS Alternate Flight Itinerary”.
- We offered you a similar itinerary as the previously suggested alternative, however at a substantially higher fare, since the February special fare was no longer available. The new fare costs about $700 per person more that the originally purchased fare.
- We also worked with you to search for alternative travel dates for maximum savings, but unfortunately we could no longer match the originally purchased fare.

Based on the above facts we find that there was no significant wrongdoing on the side of Best Travel Store at any time. Our agents are instructed to act strictly in accordance with written customer authorizations when processing itinerary changes.

Your request for additional compensation, in excess of the already offered $350 cannot be granted. There is no legal or moral basis for such compensation since we acted in accordance with your written instructions when we cancelled your originally purchased itinerary and sent you the provisional offer for the alternate itinerary. We cannot be held responsible or financially liable for your failure to respond to the email titled “Please reply: BTS Alternate Flight Itinerary”, since we assumed that you had abandoned the offered reservation, as you had already abandoned the original booking.

We are happy to assist you with suggesting alternate travel dates, outside the summer peak season, when we may be able to find significantly lower fares for your trip. You also continue to have the option of cancelling your husband’s ticket at no cost to you, since we will pay the $350 cancellation penalty.

Reply to this comment
Report this review
★★★★★

“awesome”

Written on: 29/05/2014 by KaylynCalhoun (1 review written)

The customer service was just wonderful and they was so helpful with information. Great thanks and to all… Read Full Review

Report this review
★★★★★

“Cheapest prices here!!!”

Written on: 06/05/2014 by Thorpe20 (1 review written)

With the Fare crunch option, you will be able to find the tickets you want at an affordable price. I use fareboom all the time and all of my family and friends use it regularly for booking flights and vacations. Please call in if you need help, there is ablsolutely no reason to go anywhere else, save yourself the time!!!… Read Full Review

Report this review
★☆☆☆☆

“Fareboom is a joke”

Written on: 03/04/2014 by bez1 (1 review written)

I found a "good" price on a flight...got excited, as it was much lower than other sites. Started booking!... and!...what I've got in answer: ""Price check: The selected itinerary price has changed due to changing seat or fare availability. The new price is C$286 higher than originally quoted. If you wish to try other itineraries close the current selection."" I'VE TRIED SEVERAL TIMES THE SAME PRICE ...WITH THE SAME RESULT! Don't go there!... the Flighthub is much better!… Read Full Review

By Administrator

Written on: 23/04/2014

We regret the negative review posted for an unknown route and by an unknown user, purportedly seeking to advertise our competitor that is typically significantly more expensive than us. We would be more than happy to investigate the fare change incident to determine its root cause if given a chance.
We search aggressively millions of fares and hundreds of airlines and this may result in a very small margin of misquotations from time to time. Each itinerary is pre-checked for fare accuracy before the actual customer booking to ensure that customers see the up-to-date price before submitting their passenger and payment information. In other words once you book with us your discount fare is accurate and secured, contrary to what others are reporting about the mentioned website.

We would like to review the problematic itinerary in order to address the problem as quickly as possible. We seek to serve to our customers accurate fares at all times, while we acknowledge that due to so-called data caching prices may change at itinerary selection time (and before booking) under rare circumstances. We continuously work to address these issues with consumer reporting assistance.

Reply to this comment
Report this review
★★★★★

“Excellent customer service”

Written on: 28/03/2014 by ukStrong160 (1 review written)

I had to change the date of my return flight (purchased a ticket returning on the wrong day) and fareboom waived the change fee! Amazing customer service!… Read Full Review

Report this review
★★★★☆

“Mr.M.”

Written on: 20/02/2014

Easy and efficient way of booking and communicating with Fare Boom… Read Full Review

Report this review
★★★★★

“GREAT EXPERIENCE”

Written on: 11/02/2014

Extremely helpful. The airline cancelled my reservation without notification. Mr. Jure went extra miles to rescue me. He is polite, professional, knowledgable, and overall outstanding. He deserves the best… Read Full Review

Report this review
★★★★★

“Excellent attention from its agents. Great fares ”

Written on: 11/02/2014

This travel agency, unknown to me befotre, happened to be one of the finest experiences I have had booking my flights online. Its agents are very efficient and are more than willing trying to solve any problem that is within their hads to solve. Flexibility and efficiency are two of the adjetives that would descrive the experience I've had with them. On top of it all, the fares they offer are considerably better than those found if other travel agencies found in Farecompare… Read Full Review

Report this review
★★★★★

“Thank You for the Job Well Done”

Written on: 08/02/2014 by phamphuong (1 review written)

WWW.fareboom.com is a place to buy air plane ticket when you need to fly some where. They are very PROFESTIONAL and they know exactly how to get the least expensive ticket for there customer, but that not all they do, When ever you need help they will provided with all heart. They are Our Travel Agent for life. Thank You for the Job Well Done and was so nice to us. … Read Full Review

Report this review
★★★★★

“Great Booking”

Written on: 05/02/2014

I had a fantastic experience with Fareboom rep, she was very helpful and knowledgable. I will reommend this site to all my friends & family!… Read Full Review

Report this review
★★★★★

“Best prices for international flights”

Written on: 02/02/2014 by Maya182 (1 review written)

Fareboom is one of the best traveling sites I have ever visited. I frequently travel between US and Europe and Fareboom consistently has the best prices when compared to other popular sites. Their customer service is very helpful too and they responded to all my questions very promptly. Overall, I love everything about this travel website and I recommend it to everyone… Read Full Review

Report this review
★★★★★

“extremely userfriendly website”

Written on: 11/11/2013

I was shopping around to get a cheap ticket to Paris and I came across FareBoom. Nice design and for sure cheap prices helped me to make up my mind. I made my reservation easily without any problems and 2 hours later I had my confirmation in my Inbox. Next time I'm coming back for sure!… Read Full Review

Report this review
overview