written by MiltonDavies186 on 25/02/2024
Don't book with this company. Stay away from these people. If you filter all the 5 start reviews on Trust Pilot, only 1 is a verified reviewer. The rest are unverified, and they leverage trust pilot to lure customers when customers are searching for flights on Google. Look at Yelp or Google. You'll find a long history of predatory business practices, 1.3 stars out of 5 on Google. They will collect your money and refuse to book the flight or provide a refund. 30 min after purchasing a flight 9n EzeeFlights via a search on Google Flights EzeeFlights contacted me. She only wanted to confirm the names and DOB of all the travelers which I already provided. Once I write to confirm, she informed me this was a one-way $600, which point I asked for a cancelation. The whole interaction took 30 min, and once I asked her to cancel and provided a refund, she said I'd be charged a $600 cancelation fee, 50% of the flight cost. When I insisted on getting a full refund, she told me that I should "think about it" and stopped communicating with me. The following morning, she sent me a confirmation of my booking. She had booked the flight anyway after I asked for a refund.
written by KelsieBlack299 on 06/02/2024
Its just a sham, book with anyone else if you actually want your flight tickets.
written by pele1958 on 03/01/2024
I found a good deal to buy a roundtrip flight within USA but the way back had to be purchased using Ezee Flights. The flights were available so I provided my credit card information. I was charged but immediately after that, I received a message informing me that the way back was not available and that I had to look for another flight. I requested my money back. I called the company and the operator offered to find me a flight if I pay 28 dollars more. They play with your money for a few days. YOU WILL LIVE A TERRIBLE EXPERIENCE. DO NOT USE EZEE FLIGHTs. DO NOT USE IT.
written by smEwing474 on 16/10/2023
I unfortunately fell victim to this site while looking for reasonably priced tickets for a family Christmas trip. It was my fault entirely by getting into an easily avoidable trap and now I'm struggling to get my refund. Since I used credit, I'm forced to play the waiting game because, after getting in touch with my bank's customer service, they can't intervene with pending credit payments and only the merchant has the ability to undo the transaction at this time. Thing is, they're not wholly compliant into giving back money when their goal is to make an easy cash grab no matter what. Once my payment settles, only then can my bank assist by putting in a dispute claim with them if I am still not in agreement with the payment, set up temporary credit to "patch a hole" per se, and they'll try the best of their ability to recover this loss. To those who come across this review when looking into this site: just use the airlines' official websites for purchase and use flight/trip price estimators for observation ONLY.
written by Kane159 on 01/10/2023
Booked a flight with them from London to Brisbane the deal looked very good. But I didnt get a confirmation email of the flight, just a email saying i had made payment to them. So I called and it turned out the flight was carry on lauguage only inspite of it costing £1860. I asked them for a refund. Im currently waiting for a refund......dont put yourselves through just find a safe flight to book with.
written by jmNielsen1954 on 05/09/2023
They advertised tickets for £691 on cheapflights.com. I paid for tickets and filled up the form. 10 minutes later, I got a call saying ticket is now £1200 and that I need to pay the difference, I explain to Sr. Travel Advisor : Vacations that I cannot pay that amount as that’s almost double of what was advertised. She told me not to worry that they will not charge my account and that payment will be revised in 2 to 3 days. I waited patiently to get the reversal as I needed to get ticket for other half to travel in 5 days. This morning, I realised the money left my account to them. I rang them, instead of being sorry and trying to find a way to help, she was so nasty, screaming at me and raising her voice and talking over me. She said the new ticket will cost me £1400. Asking me to wait for 5 to 7 days to reverse the money. Now OH cannot travel in 5 days due to not enough funds to get the tickets. They are deceiving the world by advertising what was not there. How on earth would you advertise a ticket for £691 and after payment was made, you turn round to say it’s now £1200. Very ridiculous. I hope karma catches you all and I hope you come crashing and crumbling soon for causing tears to innocent people. May God give you the tears and heartache you gave me.
written by Jinder83 on 29/07/2023
I have had such a bad experience with Ezee Flights! I booked my flight on the Sunday night and their website said it was available! Hence I went ahead and booked and paid for it. They sent me an email within minutes saying they tried to contact me which they didn't. So I called them only to findout that the flight wasn't available apparently! I asked for a refund and they said it would take four working days! Dealt with an agent at this point who assured the refund will be back into my account in 4 working days! Called them on the 4th working day and they said it will take slightly longer. Spoke to Derry the supervisor on this occasion who again assured the refund would reach my account by the end of the day or the next day. I had luckily recorded the telephone conversations on both occasions! Today is the 5th working day and there's no sign of the refund. How can these people take other peoples hard earned money! It's so low and ridiculous! I am so furious now and I want an outcome. I just want my hard earned money back. That's all I want. Please please please AVOID them! Keep your money safe. Book and pay slightly more and have that peace of mind. Hope this review helps you. I'll keep updating this everyday.
written by Lamar142 on 17/11/2022
es una total mentira hice la reserva del vuelo de los precios que aparecían en internet y cuando iba a cancelar el boleto me llamo inmediatamente un joven diciendo que no había ese precio que costaba el doble que el que había reservado se había acabado el precio por el tiempo vi otras opciones de escala y nuevamente cuando iba a cancelar el ticket me volvió a llamar otro joven y que no se había refrescado la pagina y que ese otro boleto ya no había me ofrecieron otro a otra compañía el doble del precio y en la pagina habían varios boletos de precios que no existen. no pierdan su tiempo en esta agencia de viajes.
written by sbMcDowell347 on 26/05/2022
These people offer you "a good prize" and immediately charge you bank card, but they never send a confirmation number or an e-ticket (which they promise within 24 hours), and they would not bother to do their job. Whenever you call or email them, they keep saying "it's in process, and they're doing their best", and it's already been going for two weeks in my case. Now, when I requested a refund, their answer is the same "it's in process". NEVER NEVER TRUST any of their agents. BE AWARE!!!!!
written by on 25/05/2021
They advertise the cheapest fairs when you search for your flights but than you get a phone call that your payment didn’t go through, while on the line suddenly the agent says that it’s because the flights at this rAte are sold out. They find you “different” flights but guess what? The price is almost double than the flights you originally booked. So basically they up sale you on the exact same flights you booked, when the extra charges goes directly to them and not the airlines. Trust me I spend all day back and forth with the airline and this company to figure this out, it’s a nightmare. Oh and it turns out that they are not even travel agents, they book the flights directly from the airline’s website just like any other passenger would! I do not recommend using them! My flight status is still unknown, because I refused to pay them the extra charges they threatened to cancel my flights, but was able to have the airline agent to reinstate them, but I’m still trying to confirm that cause ezeeflights still has access to the reservations. Save yourself the hassle, don’t use this company!!!
written by CorneliusReilly375 on 07/02/2021
they take the money but don't deliver the tickets in the end, the customer must pay a minimum fee of $ 250 to be reimbursed
written by Kingston310 on 11/01/2020
Don’t do it to yourself Don’t do it to yourself. I decided to book with ezee flights - this is the same company as travel jockey to a trip to Ghana.The Agent failed to provide us our tickets for 2 months. Advising us it was a glitch in the system. He continually purposely made mistakes like making the booking and adding his name or his colleagues, and when we asked for changes he said the office was closed - however we were able to go in from the booking number and change it to our. I had to call my bank, and the airline TAP Portugal to make notes on this account to prevent them from cancelling the flight as they only have to pay a £30 fee. Did we fly to Ghana? Yes. Was it due to the Agent? No ... we had the fraud department and TAP Portugal working with us to prevent this flight from being cancelled. tw they ask you to write positive reviews once they send the first ticket. Don’t believe them people. Don’t believe them!
written by cool.viraam on 21/10/2019
This is the worst travel agency ever. I have paid my money and it has been more than 10 days, have not yet got any booking reference or ticket number. Every time they say you will get it in next 3 days, by monday etc. I wish I had read these reviews earlier, I would never have booked with them :(
written by IsmaelCaldwell369 on 10/03/2017
For a while, my urge to travel and to take myself to the places I want to go was being stopped by the high fares of the flights and the added expenditure of the hotels was soon going to bankrupt me. However, the Ezee flights proved to be the best companion as the low-cost air tickets for Charlotte made it ten times easy for me to meet my grandparents and after that the all my plans of traveling was fulfilled because the flight to New York or the flight to Chicago was within my means. The Ezee flights are the wish fulfillers for me. Thanks.
written by Cailynh432 on 23/02/2017
My flight to Phoenix was the best air-travel of my life because of the lowest airfare and the easiness to view my itinerary with being able to put the payment information on the same page. I did not have to go through any troubles to check my bookings as the simple scroll was enough. I am really impressed with the service and the efforts made by the staffs, which is why whenever I will make plans for travels, you guys will be the first to know as everything else related to the location and conveyance will be managed by you.
written by Garcia157 on 13/01/2015
These guys are really helpful and provide best fares for India, One of their agent really helped me a lot and really Nice. Got the best deal , they are polite and queries are answered instantly
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02151974's Comment
Written on: 26/05/2022
BE AWARE and STAY AWAY! They have never sent me a confirmation number or an e-ticket, saying "it's in process". When I requested a refund, the answer is the same "it's in process". DON'T TRUST their agents!