written by Expediastinks on 02/04/2015
My family has been a customer of Expedia for years. I booked a flight/hotel package to London which I need to change as my father passed away yesterday. Well, I've talked to several people, the last person is "talking" to Virgin Atlantic supposedly, but I'm sure she's gone to dinner and has left me on line. They want to charge me DOUBLE. And I guess this is a tactic to wear me down. Unbelievably terrible service - I'm so surprised. I've always thought highly of Expedia. And virgin won't help me directly because I booked thru Expedia. Screwed either way.
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