written by bdcdaddy on 31/08/2014
Close to 4 hours of phone time to try and modify a hotel reservation for what is supposed to be a fun business/leisure trip with my wife to Chicago. Their operating plan for customer service is to say no, no, no and hope you go away. Supervisors have NO authority. If you can get to a manager I'm told you might get somewhere.
Three worthless supervisors I've spoken with so far but the best was a manager who hung up on me after 2.5 hours of working through the grid the first night. Tonight at 11:15 the supervisor told me they would call me back in 30 minutes when a manager might be free. I said no as I'm going to bed.
Not looking forward to a third day of calling. I'm the CFO of a business and am going to make sure our policy excludes reimbursing for charges thru sites like this as any savings are clearly eaten up when you encounter an unforeseen issue and attempt to rely on Expedia's policy. Actually I am probably turning over to AMEX next and intend to file as many complaints about them as I possibly can.
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