Horrible Experience With Expedia

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Expedia - www.expedia.com
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atomrant's review of Expedia - www.expedia.com

“Horrible Experience With Expedia”

★☆☆☆☆

written by atomrant on 17/05/2013

Booked a hotel room through expedia.com. Arrive at the hotel and find out the reservation was never put through. The confirmation number they listed was for a different person altogether with a reservation 3 weeks after our stay and a different name as well.

Hotel was able to accomodate us although it was a different room then what we thought we were getting. Spoke to customer service at expedia.com and they denied any responsibility for the failure to put through our reservation and for giving us a confirmation number for a totally different person (makes you wonder if they're going to have problems when they show up at the hotel?).

Have used expedia.com twice (first and last time)! Cannot under any circumstances offer any positive feedback regarding the organization.

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