Written on: 27/06/2012
Tried to book a holiday with Thomas Cook,you can understand why their in trouble,absolute nightmare. Wanted to go to Turkey self catering in Villa Asur. Price came up, fantasic! Went through booking process would not accept card. Talked live chat, couldn't help, phoned customer services,it's for an apartment not villa she says. It quite clearly states VILLA.Sorry to inconvenience you will take it off tomorrow.Three days later the holiday is still there! How can they get away with this? I WANT THE HOLIDAY!
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