Written on: 29/05/2012
Booked a flight with Expedia from UK to Vietnam via Amsterdam and Guangzhou with China Southern Airlines. Had a good choice of airlines and prices from the original request.
Received an email a couple of weeks after the booking saying China Southern had changed time of one part of the flight by over 12 hours so I phoned and was told they would contact the airline for alternative options. I decided to wait to see if aternative flight options would be available. After having waiting one week and heard nothing I decided to cancel the entire booking and booked again with another airline.
I was advised that it takes between 2 and 12 weeks for the refund. I have now been waiting 8 weeks with the second flight booking on my credit card - having now paid 2 months of Credit Card interest on it. Phoned multiple times but they keep saying just wait another week I'm sure it will be refunded soon. Absolute nightmare. There must be a law against this isnt there?
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