written by Kernowlinda on 01/10/2015
We used Expedia to book an internal return flight with Thai Smile from Bangkok to Phuket for February 2016. We have now had an email from Expedia telling us that Thai Smile have changed the flight times and we have been given new flight times that are over an hour earlier. We will find it very difficult to make the flight. We have contacted Expedia to ask if we can have a later flight time and they have told us they cannot do anything at all to help, we have no choice but to accept the change. We cannot change the times to suit our needs and Expedia will only refund a small amount of tax if we cancel. Given that the earlier flights were much cheaper when we booked originally, we feel we have been well taken on this. I wrongly assumed booking with Expedia would offer some assistance with problems like this. It is understandable if there are delays on the day, but not a change to flights several months in advance! I feel very annoyed and Expedia have been no help at all.
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Kernowlinda's Response to Kernowlinda's Review
Written on: 02/10/2015
Since my original review we have received an email from Expedia with further revised flight times putting the times back to almost what they were before. This is a relief for us and we just hope it stays this way.