Customer care- hotel cancellation

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mars23's review of Ebookers www.ebookers.com

“Customer care- hotel cancellation”

Written on: 27/11/2013 by mars23 (1 review written)

I made a mistake when making a hotel booking. I booked a non-refundable rate but intended to book a flexible one. I called ebookers.com customer care. They contacted the hotel to inform about the mistake and cancelled my reservation giving me a full refund without any problems. I would highly recommend ebookers.com for hotel reservations as (with promo codes giving discounts up to 20%) they offer very competitive rates compared to other similar websites.

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