needs improvement

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Ebookers www.ebookers.com
★★★☆☆
3.2
From 572 reviews
60.0% of users recommend this

Guest's review of Ebookers www.ebookers.com

“needs improvement”

★★★☆☆

written by on 01/03/2013

First I reiterate, before a booking is confirmed an email should be sent to the inquirer with all details discussed over the phone so that it can be checked n rectified thus preventing such a hassle to rectify mistakes which can and has happened through pronunciations.
Secondly I failed to comprehend why should a booking be cancelled and another one be arranged when such mistakes is done (re-above).
I have just booked two flights and I have been emailed with all the details to check before confirming. You should be able to do the same. Then you will not not loose customers.

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