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Asked by Sandraew on 18th June 2014 Report this content
Has anyone used eBookers to book a hotel and if so what was your experience? I am concerned as they want full payment up front but are offering the best rate. Thanks

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Answers (2)
Report this content Spinbessa Written on: 19/06/2014
My experience was the worst possible. They canceled my reservation to a hotel in Paris at the very last minute when I was getting on the plane. So I arrived in Paris alone at night without a room to stay in. Adding to this, they canceled the reservation but not the billing of the full payment. When I returned from vacation, I had to contest the billing with the credit card company and ebookers office, spending precious hours of my time to have their error corrected after a couple of months.
Report this content jayh44 Written on: 19/06/2014
Hi Sandraew I have had no problem with the booking experience or the hotels themselves once abroad. I have booked a few hotels and always ended up with a genuine booking and the correct hotel, but I haven't booked a holiday or anything more complex. Pay on credit card and there is always chargeback if things go wrong. If you are booking a hotel I would recommend using the voucher code BEACH15 for 15% discount off most hotels, have just checked and it works but it does expire on the 20th. The only problem I had was to cancel a booking and boy did they give me the runaround, did get a full refund in the end but talk about hassle!