Helpful until they have taken your money!

Long story please read!

I booked a fly drive with dialaflight for myself and my husband which included flights to new Canada, car hire 4 nights in a hotel and return flights from Orlando 14 days later it took a lot of tooing and frowing as I checked flights on skyskanner and made sure that I was getting a great deal which I did. They took £200 deposit from us. Then after a bad family holiday we felt guilty leaving the children so we called and asked if we could carry the deposit over and change the holiday to a family of 5 3 weeks in orlando with car hire, this was a lot more expensive and he jumped at the chance to change this holiday, he took a further £200 deposit. He was very helpful again calling a few weeks later to inform me that great flights had come available direct wit BA but it was a little more expensive we chatted a little and decided to change the dates to April rather than December as the weather was better but this would be more expensive and this time he too £300 further deposit now I have paid £700 deposit and still have £5,200 to pay.

Then disaster hit, I lost my job. I called my helpful agent to enquire if we could down grade to a 2 week holiday instead of 3 and stay in a cheaper accommodation...this is when the help stopped, he informed me that the price would actually go up!! That's funny as I have looked online and can knock it down almost £2000? he went on to tell me that the accommodation I have found is not suitable and that skyskanner flight are not true prices even though I went right to the point of entering card details! He them made up some rubbish about how it is not like for like so he cannot carry the deposit over so their is cancellation charge of £700 it was rubbish excuse after rubbish excuse.

I have lost my deposit now and have booked a much cheaper holiday with a different company. I would not use again!