Going Above And Beyond

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Destinology www.destinology.co.uk
★★★★★
4.7
92.0% of users recommend this

Warewe375's review of Destinology www.destinology.co.uk

“Going Above And Beyond ”

★★★★★

written by Warewe375 on 11/04/2016

I'm late writing this review sorry. After losing a family member whilst we were all away on our holiday together I've only now been able to write this.

Whilst away last year we suddenly lost a close, dear member of our family. I received a phone call from a lovely lady. She was genuinely concerned for our wellbeing and sincere with her condolences at our sad loss.

I don't normally write reviews but felt I had to. In my eyes went above and beyond the call of her duty. She was at the end of the phone whenever we needed her even giving us her personal mobile number to call any time day or night.

She liaised with the hotel, the consulate abroad and the airline leaving no stone unturned. She made sure the hotel staff were all aware of our situation and they looked after us.

We flew back before without our loved one, she made sure the airline knew what had happened that no questions were asked as to where the other person was. Re-arranged seating on the flight and made sure we were taken care of which we were. We were met at the airport assisted with check in and given access to the airlines lounge, even the staff on board went out of their way to care for us.

On landing she was in contact with us and even liaised with the airline and insurance to offer assistance. We received a lovely card from her hand written and another call after the funeral.

She's an absolutely lovely, caring lady who should be commended for going above and beyond. We would not have got through any of this without her genuine, love, care and attention to detail.

Destinology you have an amazing member of your staff. Thank you from the bottom of our hearts. We were so very touched by all you did.

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