Written on: 04/09/2014
As an American living in China, I have dealt with them on numerous occasions, and it seems that service gets worse and worse. What use to be convenient is now problematic every time I have any dealings with them. The customer service is atrocious. They advertise deals, but when you try to book them they are "no longer available", and then they try to sell you something more expensive. This has happened on at least four occasions. I am using the last of my Ctrip money, and going with a different company from now on.
Save yourself a huge hassle and deal with a different company.
As rated by our community of reviewers
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