BEWARE THIS COMPANY LOOKS FOR MORE MONEY AFTER YOU BOOK

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kevinandjane's review of Crystal Travel - www.crystaltravel.co.uk

“BEWARE THIS COMPANY LOOKS FOR MORE MONEY AFTER YOU BOOK”

Written on: 02/08/2013 by kevinandjane (1 review written)

Booked a return trip from London to Kiev with Crystal Travel as they had the lowest price. Received an online conformation that my booking was complete. 24 hours later received an email telling me the price had increased by 17 GBP per person and did I want to pay the additional to proceed.

Why would anyone use a company who is unable to confirm a booking in real time as 99.99% of all online companies are able to do for their customers? If you don't mind paying more for a flight, if it is even still available a day or two later when this company finally gets around to contacting you, then please by all means use this company. Otherwise stay far away.

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Mariah13's Response to kevinandjane's Review

Written on: 06/08/2013

I experienced the same problem with this company yesterday! They advertise one price on their website, accept your payment and then call the next day saying the fare has gone up by £17. All along the website continues to display the cheaper price. Their call centers are useless and incapable of making any decisions. Waste of time leading to unecessary stress! Decided to abandon them and went back to my regular agent.

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