Not Happy.

★★★★☆
4.3 / 5
89% of users recommend this

Guest's review of Crystal Travel - www.crystaltravel.co.uk

“Not Happy.”

Written on: 07/03/2013

I booked four tickets to Bangkok, paid for them, and then found out that no booking was made. I chased them up for a confirmation of tickets for three days but they apparently did not have them to begin with. I demanded a refund and ended up losing my chance to get cheap tickets from other places. I am very disappointed and unsatisfied with this agency. After taking my money, they didn't even seem to care about my dilemma of not getting a confirmation. I was the one calling them, not them calling me! None of the several agents I spoke to helped me.

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