Friendly & efficient service from concierge staff

★★★★☆
4.3 / 5
82% of users recommend this

Pojur's review of Cruise118 - www.cruise118.com

★★★★★

“Friendly and efficient service from concierge staff”

Written on: 17/09/2013 by Pojur (1 review written)

After are initial enquiries we were given a designated concierge. She went out of her way to advise us of the best cabin and location. When we told her we would be celebrating our Ruby wedding on board she contacted the cruise company and asked for an upgrade on our behalf. Although they couldn't oblige they have confirmed cake and wine , a special breakfast in our cabin and a gift each. A super response!
Any queries were dealt with promptly and she always telephoned and emailed a response to ensure we had a record of the answers supplied.

I would not hesitate to recommend this company and will certainly book through them again, and ask for the same personal concierge service.

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