Written on: 03/05/2014 by sajay70 (1 review written)
We booked a Mediterranean cruise with them in April that starts from Marseille and ends there. They promised us, in writing, that we could stay in the ship on the last day until 3.30pm when the taxi will come to pick us up to the airport. On the night before disembarkation,we were told by the MSC people that we have to vacate at 8am!! Showing the evidence' did nohing to change their stand. This resulted in a very unpleasant situation and heated & rude arguments. Needless to say, that experience at the end of an otherwise reasonable cruise has left a very bad taste in our mouth.
Instead of hanging around the port (where there is no facilities / waiting room) from 9am to 15.30pm,we decided to take a taxi ourselves and go to the airport to wait there. When contacted the agent, there is absolute silence and no reply to our repeated emails!!
And the transfer company they use (holidaytaxis) is another absolute disgrace with no time keeping and their 'emergency number' always go to answer phone and they never bother to call you back.
We have decided that we will never use neither cruise.co.uk nor MSC cruises in future and will never recommend them to any one.
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Written by christiankeijzer1