Lodge a complaint with the UK police internet fraud squad and the equivalent USA FBI website against CruiseReward Miles Ltd Europe Cruise Miles LLC USA cruisemiles. If you are located in a country other than the UK or US. Also go to you equivalent police site and fill in the form. If we don't, they will be at it again in no time. Turn the heat up on these swindlers!

cheated customers of money still selling cruise miles but no cruises thats the way they operate their business

The one star rating given to Cruisemiles is ONE STAR TOO MANY! Let's be VERY CLEAR: THIS IS A PONZI SCHEME. Money is taken from many to provide a service to a few while the balance of the money is siphoned off, never to be seen again; leaving the majority of customers without the service. The director of this company (who calls himself a "Lord" of the British Realm) is under investigation globally for fraud. He has financial connections to three British Pubs/Restaurants and aligns himself with notable chefs and so called socialites (all questionable). At the same time he DOES NOT PAY THE STAFF OF HIS CORE BUSINESS. He DOES NOT HONOR HIS CONTRACTS using the excuse that he has no money yet he is still operating the three pubs/restaurants. The business has little or no customer service. Please heed this warning and review other consumer complaint sites before making any decisions to give this business any money or goods.

Having been on one cruise with Cruisemiles which was excellent, I have spent a couple of years trying to find a cruise using my remaining cruisemiles. However it is now necessary to buy so many more to 'top up' what used to be ample points. I have 'won' several top up auctions but for some reason (maybe because I am in Australia) I never get told how to pay for them. For months no-one at Cruisemiles answered my emails, my posted questions only other disgruntled members. Eventually I got a reply from someone telling me my problem had been solved and to go to a link on their site which would answer my problems. It just sent me back to the Help page. Now my cruisemile points won't even cover a day trip from Sydney and it is impossible to 'win' any more so I have lost lots of money which this pensioner could not afford.

The above says it all, the sooner Cruise Miles has to account for the money the better...

I have been on three cruises with vouchers then miles with no problems then I had tobuy two cruises threw carnival because I all ready bought air fare for them. I contacted the person I bought the miles from on ebay he never got back to me what a surprise. Now they want to buy to membership for a year for 49.00. ya right not going to happen im done with them

This is the response I got from the "Director of group reservations". Do you think this is professional and polite?? Do you think this is the way to treat a customer? ***As I am sure you are aware our business is in extreme financial difficulty You were one of the lucky people who got your tickets and went on a cruise So all people see you as is selfish in the extreme that you keep complaining about a cruise you did not like when hundreds of others would have loved to have been on it We completed your booking and booked a room if carnival did not meet your expectations it is totally beyond our control Now please stop wasting our time when it is much better used trying to help people with real problems Best wishes Director of Group Reservations CrusiseMilesLogo01*** I do not!! I think this is the worst customer service I have ever had in my entire life. All because Cruisemiles screwed up on my cruise booking I purchased in 6/14/12 and they booked on 9/7 to sail 9/8/13. TERRIBLE!!! I only wanted a friendly response from 15 emails I sent since 8/16 on the cruise I was to be sailing on. I am going to spread the word that this is definately a reason why you are loosing money and having financial difficulty as you state, yet I was not aware of this at all. Are any other members aware of this ??? Has anyone else been spoken to this way??? WOW! shocking !!

I purchased many cruise miles and finally "won" a cruise to Alaska, my dream cruise.Imagine when I was unable to contact the company 8 weeks from departure date, sent 10 or so emails, no reply. Stay away from this company. If you would like to start a class action against them, count me in. I didn't think companies could get away with this today, and still taking people's money. barry gazzard Australia.

I did get one cruise from this company in MArch, which went fine,but they they were slow to respond to special requests for adding a passenger,.. I am supposed to be on an Alaskan cruise Carnival Miracle September 10th/2013,and although I did the roll call which is required, and they sent an email confirming group booking, they have not sent me the booking # required to book into the cruise, I have been sending emails to their reservations department, filled out this special form to deal with this type of situation,and also contacted their support ... their support sent me a note stating to fill out this special form ,which I had already done,several times...they are not responding at all.. roll check was on August 14th/2013 I've sending emails and filling out forms every 2-3 days since then.. nothing..its only 5 days from the cruise, I had already paid for my airline ticket, and bought special clothes for this trip.. what a rip off.. BUYER BEWARE!!!!!

have had 3 cruise but now in last 12 months the company is going under. Ponzi schemes generally under the origin of self opinionated criminal minded individual think they can maintain popularity by feeding your money to others like a pack of cards. Now you will see a world cruise on offer on their site. many are buying miles and i guess this is the plan to try and generate some cash to keep this afloat. If you email about cruises you will rarely get a reply,. Many roll called are suggesting that tickets are not issued. the forum has been locked. i have 5 future cruises which i guess are down the pan. However if you win miles in current aiction and want payment info you will get an immediate reply. i tried it. will not be paying for the miles. Always thought this was too good to be true. luckily got some good cruises out first.

These people have developed an interesting business concept. They continue to sell what they call cruise miles which are supposed to be redeemable for cruises. They have sold millions and millions of miles. For a while they were able to redeem miles for under booked cruises and excess inventory but because they have sold so many miles and the miles have become so devalued they will soon be history. What happens to all the miles that have been sold ? You guessed it......worthless. Sounds like a Ponzi to me. If it sounds too good to be true. Well, you know the rest of the story. Oh, by the way, they continue to sell miles if you are interested. If you are I also have some swampland...........

I hope your experience with Cruise Miles continues to be positive when your turn arrive . I started purchasing their vouchers 3 to 4 years ago and has cruised once with them without any problems. I have spent about $3000 purchasing a few vouchers for myself and as gifts. However, this company converted the vouchers that I paid for into miles and keep inflating the miles that needed to purchase a cruise. The value of my vouchers have depreciated 90% since purchased and can book nothing with that amount now. This company has very limited inventories and is very hard to book. Two out of my booked cruise were deleted and the miles refunded are worthless. I did not book multiple cabins, and had a cruise cancelled without prior warning to me. There is absoluety no response to e-mails,desperate people who have not received confirmations and controls roll,and no explanation ,you sent e-mails your e-mails no response or unread by Cruisemiles , Miles worth 1/5 of what they were worth a year ago, you are not 100% have your cruise you have booked a year ago, since 8 monts nothing on offer , It's a shame that this time it was a good program, but unfortunately, became a Ponzi scheme, Something is really happening and it's a terrible way to treat customers. If you write too often, you get back an email saying that you will be banned, we only want the answer to our questions, I guess you probably received this email today with all the tales tristes.bla bla bla ,It's their plan .

I purchased my cruise thru this company in April last year to be taken this November but now it appears this company is no longer operates though they still have some cruises on offer on their website. No reply is received from them even though I have sent several requesting information. Luckily for me I did not book airfares or hotels but I am still out of pocket several thousand dollars as I not only have paid for this cruise but also have several hundred thousand of their worthless cruisemiles sitting in my account. I have sent a letter to Fair Trading UK which I encourage everyone to do so maybe they will be blacklisted.

I have similar issues as the previous reviewers. I started purchasing their vouchers 3 to 4 years ago and has cruised once with them without any problems. I have spent about $5000 purchasing a few vouchers for myself and as gifts. However, this company converted the vouchers that I paid for into miles and keep inflating the miles that needed to purchase a cruise. The value of my vouchers have depreciated 90% since purchased and can book nothing with that amount now. This company has very limited inventories and is very hard to book. Two out of my booked cruise were deleted and the miles refunded are worthless. I purchased a NCL Epic 7 nights Mediterranean balcony cruise for July 2013 and totally paid for in January 2012, using the vouchers/miles purchased from them. They refunded the original miles ( which worths nothing now) and promised that I can cruise in an inside room for free. I have emailed them to ensure that I would be on this cruise prior to purchase airfare and hotel accommodation. After many emails and the help from my voucher agent, their representative finally sent an email to confirm that I was on the list. However, 2 weeks prior to sailing, they still have not sent me the confirmation number and NCL stated that no reservation can be found under my name. This company does not respond to emails and has no contact phone numbers. I ended up paying another company to purchase the same cruise since I already spent a fortune on non-refundable hotel and airfare and had vacation time arranged. After I sent them the bill, they emailed me saying that my cruise was deleted due to I have not completed a name change form. I have never changed any names and this company is so disorganized. I told them I will take legal action if they don't reimburse me. I do not recommend anyone using this company.