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Latest Reviews

★☆☆☆☆

“the worst travel agency andthe web site is not...”

Written on: 08/07/2014 by Hughes57 (1 review written)

cheated customers of money still selling cruise miles but no cruises thats the way they operate their business… Read Full Review

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★☆☆☆☆

“PONZI scheme BEWARE”

Written on: 16/06/2014 by Readhousedummy (1 review written)

The one star rating given to Cruisemiles is ONE STAR TOO MANY! Let's be VERY CLEAR: THIS IS A PONZI SCHEME. Money is taken from many to provide a service to a few while the balance of the money is siphoned off, never to be seen again; leaving the majority of customers without the service. The director of this company (who calls himself a "Lord" of the British Realm) is under investigation globally for fraud. He has financial connections to three British Pubs/Restaurants and aligns himself with… Read Full Review

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★☆☆☆☆

“Lost money, time and treated like nuisance”

Written on: 07/05/2014

Having been on one cruise with Cruisemiles which was excellent, I have spent a couple of years trying to find a cruise using my remaining cruisemiles. However it is now necessary to buy so many more to 'top up' what used to be ample points. I have 'won' several top up auctions but for some reason (maybe because I am in Australia) I never get told how to pay for them. For months no-one at Cruisemiles answered my emails, my posted questions only other disgruntled members. Eventually I got a… Read Full Review

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Jrd53's Comment

Written on: 19/06/2014

I too paid for the then Diamond and Rainbow Vouchers. We had a 7 day Tassie Cruise with the Diamonds and then added to these with the Miles when they came in. I count myself as fortunate because we did the trip of a lifetime to Canada, cruising to Alaska, then on to Hawaii and back to Sydney in September/October, 2012. When we got back I bought more miles - only now they were getting very pricey. Booked a 17 night NZ - Aus cruise on Celebrity Solstice for February, 2014. Well we all know what happened next. Cruises were cancelled right, left and centre. Friends, I had recommended Cruisemiles to, lost 2 cruises and airfares/accommodation in Hawaii. Boy did I feel bad!!
At present you can't even get in touch with them. Forum isn't working, you can submit questions and I fear for the 5.5million miles/points I hold which cost a fair few dollars. I did write to him via his restaurant, and had a pathetic reply for him saying I should be grateful that I had cruises. Well.. yes... but.... NO... you have my money your complete a--e.

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★☆☆☆☆

“JUST WAITING FOR POLICE ACTION”

Written on: 14/02/2014 by NOTSAILING (1 review written)

The above says it all, the sooner Cruise Miles has to account for the money the better… Read Full Review

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Cheggies's Response to NOTSAILING's Review

Written on: 01/05/2014

I brought 3 cruises on Cruise Vouchers (now Cruise Miles) on Trade Me NZ & am not aloowed any of them as they are worthless & now the ponzie is still doing the same to others thru Cruise Miles, he should be jailed but he has put money into a new restaurant (not in his name of course) but 3 quess's where the money has come from. I brought 1 cruise for my sons 40th & he ended up with nothing & the others to go and visit my fathers grave ( won't be happening now) & he & his agents that are selling on E-Bay & Trademe and having the money paid direct to them are getting away scot free as well. This is a definite Ponzie scheme

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Storm2Flash2's reply to Cheggies's Comment

Written on: 24/06/2014

We purchased several vouchers through Trademe NZ, & Cruise Miles agent in New Plymouth. However they have nearly all expired now as there were no cruises that suited us or that fitted in with the vouchers - we had heaps of voucher $, but the lack of cruises available or those that were, were sold out so they say. I don't hold any hope of getting money back from this business. I just learned the lesson that the saying is true. - `If it sounds too good to be true, it probably is' I am happy to support the Police Investigation.

Fellow Cruise Mile members
First I would encourage everyone to sign into their cruise miles account, go the my account section and print their membership information, as well as the history. If the site goes down you may not have another chance to capture this information.

Please pass this message to all your friends and family that joined cruise miles. Let's join together and let the police decide if this was a " buer beware" issue, or a criminal matter. I personally want to know if this was a Ponzi style scheme, a miss representation of consumer product, or simply wishful thinking. Where was my money used and why is it gone?

Watch out for contact details for the Police Investigation

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★☆☆☆☆

“screwed over 3 times”

Written on: 05/01/2014

I have been on three cruises with vouchers then miles with no problems then I had tobuy two cruises threw carnival because I all ready bought air fare for them. I contacted the person I bought the miles from on ebay he never got back to me what a surprise. Now they want to buy to membership for a year for 49.00. ya right not going to happen im done with them… Read Full Review

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★☆☆☆☆

“Beware. Not an Ethical Company.”

Written on: 04/11/2013 by DisgustedAustralia. (1 review written)

Absolute rubbish business.Not even a business. I think they are laughing at us as their bank accounts increase. No refunds , no comeback, this is not legal. May they rot in hell. Have booked a cruise in April 2014 from Melbourne to Sydney, have paid our hard earned cash, now hear the cruise is cancelled. Not an e mail from CM, no word, nothing. I now hear CM do not refund cash. Thanks very much. I suggest with all the cash you have got you enroll in Ethics Classes and then maybe a Business… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 24/10/2013 by Jacekim (1 review written)

Found a Cruise Offer for a cruise on Celebrity Millenium, of a lifetime. So I bought the miles necessery and used these miles to purchase this cruise...at least that was what I thought! And my wife was so happy. The miles were charged from my account but I did not get a booking number. After a month I started sending emails asking for it as I wanted to upgrade and start plannig , buying airtickets and things like that. Nothing happened. Sent email, nothing happened. Now when I checked my accont… Read Full Review

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★☆☆☆☆

“HORRIBLE COMPANY”

Written on: 15/10/2013

This is the response I got from the "Director of group reservations". Do you think this is professional and polite?? Do you think this is the way to treat a customer? ***As I am sure you are aware our business is in extreme financial difficulty You were one of the lucky people who got your tickets and went on a cruise So all people see you as is selfish in the extreme that you keep complaining about a cruise you did not like when hundreds of others would have loved to have been on it We… Read Full Review

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★☆☆☆☆

“Fraud and Theft - No common decency to reply/answer”

Written on: 13/10/2013 by chloe_svendsen (1 review written)

Hi there... It seems I am not the only one having mayor fraud issues with CM. My husband and I purchased a 9 night Australia on Radiance Of The Seas with CM in which is set to sail on 01/12/2013. After purchasing the cruise, CM sent a couple of emails confirming the purchase and etc. In one of those emails, CM stated that the next time they contact will be for the Roll Check. CM stated the final Roll Check email will be sent 8-12 weeks prior to the cruise. It is now 6 weeks prior to the… Read Full Review

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★☆☆☆☆

“STAY AWAY!!”

Written on: 03/10/2013 by Disappointed628 (1 review written)

My husband and I planned our cruise a year and a half ago and have been looking forward to going since that time. Neither one of us has ever been on a cruise and this was going to be our honeymoon as we just got married in June. We were going to Bermuda from 10/27/13 to 11/4/13 and leaving from Hoboken, NJ. My husband's cousin found us this "deal" for only $550 for the two of us and he took care of the bidding and all that since he had an account on this site. Over the weekend we got the very… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 29/09/2013

I purchased many cruise miles and finally "won" a cruise to Alaska, my dream cruise.Imagine when I was unable to contact the company 8 weeks from departure date, sent 10 or so emails, no reply. Stay away from this company. If you would like to start a class action against them, count me in. I didn't think companies could get away with this today, and still taking people's money. barry gazzard Australia… Read Full Review

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Chloe_Svendsen's Comment

Written on: 13/10/2013

Hi there...

It seems you and I have the same problem.
I purchased a 9 night cruise with CM in which is set to sail on 01/12/2013.
After purchasing the cruise, CM sent emails confirming the purchase and etc.
Since then, I have not heard from them.
CM stated in the emails that a final Roll Check email will be sent 8-12 weeks prior to the cruise.

It is now 6 weeks prior to the cruise and still I have not heard from them.
I have sent countless emails (25-30) to every single email address they have given and sent in the past.
However each of these emails seems to bounce back stating “email address does not exist”.
I also contact CM support directly off the website, back they said they cannot assist and will pass my enquires onto CM reservations.

I am also ANNOYED and looking into taking some legal action or etc.
If anyone is experiencing the same problems as I and the above is...
Please contact us and let’s put our thinking cap on.

Chloe - Australia

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Allienikita's Comment

Written on: 20/10/2013

Hi
You're definitely not alone. There are hundreds of people who have experienced the same thing. There are thousands and thousands of dollars lost and so many stories we can't tell fact from fiction, but one thing is definite - they're out of funds. If you wish to provide me with your E-mail I can provide you with more information but for the purposes of this blog I want to remain anonymous. I've seen an attempt to lodge a Class Action lawsuit by one member out of Australia but so far no idea where it stands. Without the $49 member fee they're now asking for, they may also go bankrupt.

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Chloe_Svendsen's Comment

Written on: 22/10/2013

contact me...
chloe_svendsen@bigpond.com

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★☆☆☆☆

“Cruise Miles review”

Written on: 19/09/2013 by Graemecooke (1 review written)

This is the biggest rip off of the Century stay away with a forty foot pole??… Read Full Review

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★☆☆☆☆

“BAD”

Written on: 06/09/2013

I did get one cruise from this company in MArch, which went fine,but they they were slow to respond to special requests for adding a passenger,.. I am supposed to be on an Alaskan cruise Carnival Miracle September 10th/2013,and although I did the roll call which is required, and they sent an email confirming group booking, they have not sent me the booking # required to book into the cruise, I have been sending emails to their reservations department, filled out this special form to deal… Read Full Review

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Unsatisfiedtraveler's Comment

Written on: 19/09/2013

Did you ever get any answers or cruise?

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★☆☆☆☆

“HORRIBLE!”

Written on: 02/09/2013 by Pumpkin31R (1 review written)

In February of 2012 I finally found a cruise with my Diamond Voucher that was converted into miles. The cruise was a year and a half away, Sept 16th, 2013. Mid August I booked my flight and hotel. My sister said I should be roll checking anytime now. I checked daily. Nothing. August 19th an email went to all CM announcing problems and what they were doing to correct them. I emailed them, posted to their forums and nothing. A week later they locked their forums so nobody could comment. A… Read Full Review

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Tripenthus's Response to Pumpkin31R's Review

Written on: 06/09/2013

Same thing here--- and I ended up booking myself through the Carnival website. I, too, had trip deleted, air tix purchased, transportation from airport to hotel and then port to airport and accommodations in FL reserved- I would have been out more money by NOT going. I know it's really close to the date, but the balcony cabins are actually pretty reasonable- I pd $349 pp for a 9th level cabin ( $700 for two-- but was actually worth it compared to losing over $2000 by not going. I learned my lesson-- too good to be true...RUN. I truly hope they are held accountable and a class action law suit is filed.

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Pumpkin31R's reply to Tripenthus's Comment

Written on: 06/09/2013

I was lucky enough to get my cruise through CM. It was a miracle for sure. After numerous emails and no replies, I decided to roll check for the heck of it. Surprisingly they wrote me back and gave me a room! I was in the same situation, almost ready to just go through carnival but I just couldn't do it.
I'm glad we'll be cruising!

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Tripenthus's reply to Pumpkin31R's Comment

Written on: 07/09/2013

Were you one of the 50 that were ticketed? Supposedly they had limited cabins- 150 not ticketed. One note- I called a Carnival travel agent whom I have worked with in the past to just see if there were a block of rooms or any "group" booked back in May. Nope. Curious- how did you roll check if your cruise had been deleted and miles returned (this also happened to me this week)?

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Pumpkin31R's reply to Tripenthus's Comment

Written on: 08/09/2013

No, not one of the originals. My miles had been returned but nobody ever contacted me. The day I roll checked, it said 'closed' where the sailing date is, but I filled in all my info and chose 'yes, I will be sailing'. That night I got an email that they had 10 rooms left to give and they could give me an inside on deck 2. I replied 'yes!' I didn't care where I stayed, I already paid for it so I just wanted ON. Next day I got an emailed that they had some more open on deck 8 and they booked me and gave me my booking #. I was shocked! I feel horrible how this all went down and the people who can't go or were forced, like you, to buy full price. This whole thing was a big mess!

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★☆☆☆☆

“ponzi the only word i can find”

Written on: 01/09/2013

have had 3 cruise but now in last 12 months the company is going under. Ponzi schemes generally under the origin of self opinionated criminal minded individual think they can maintain popularity by feeding your money to others like a pack of cards. Now you will see a world cruise on offer on their site. many are buying miles and i guess this is the plan to try and generate some cash to keep this afloat. If you email about cruises you will rarely get a reply,. Many roll called are suggesting… Read Full Review

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★☆☆☆☆

“Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 28/08/2013

These people have developed an interesting business concept. They continue to sell what they call cruise miles which are supposed to be redeemable for cruises. They have sold millions and millions of miles. For a while they were able to redeem miles for under booked cruises and excess inventory but because they have sold so many miles and the miles have become so devalued they will soon be history. What happens to all the miles that have been sold ? You guessed it......worthless. Sounds like a… Read Full Review

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★☆☆☆☆

“Cruise Miles review”

Written on: 25/08/2013

I hope your experience with Cruise Miles continues to be positive when your turn arrive . I started purchasing their vouchers 3 to 4 years ago and has cruised once with them without any problems. I have spent about $3000 purchasing a few vouchers for myself and as gifts. However, this company converted the vouchers that I paid for into miles and keep inflating the miles that needed to purchase a cruise. The value of my vouchers have depreciated 90% since purchased and can book nothing with that… Read Full Review

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Qbee's Comment

Written on: 29/08/2013

Yes all is true .Have had the same experience myself .I booked a cruise 2 years ago and my cruise was on the Norwegian Epic with a balcony and I had extra miles over so kept buying more for another cruise. After many emails etc and no answers I finally had my cruise cancelled which is a couple of months before we were to sail.So as we live in New Zealand decided to book fares and got to Spain two weeks pr ior. no w we have had to buy a cruise to use our existing fares etc as they were non refundable.As you said I can't even buy a cruise let alone a balcony with my miles now . My advice don't buy ,looks like they are about to blow it.

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★☆☆☆☆

“I purchased my cruise thru this company in April last...”

Written on: 11/08/2013

I purchased my cruise thru this company in April last year to be taken this November but now it appears this company is no longer operates though they still have some cruises on offer on their website. No reply is received from them even though I have sent several requesting information. Luckily for me I did not book airfares or hotels but I am still out of pocket several thousand dollars as I not only have paid for this cruise but also have several hundred thousand of their worthless… Read Full Review

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★☆☆☆☆

“Do not purchase”

Written on: 14/07/2013

I have similar issues as the previous reviewers. I started purchasing their vouchers 3 to 4 years ago and has cruised once with them without any problems. I have spent about $5000 purchasing a few vouchers for myself and as gifts. However, this company converted the vouchers that I paid for into miles and keep inflating the miles that needed to purchase a cruise. The value of my vouchers have depreciated 90% since purchased and can book nothing with that amount now. This company has very… Read Full Review

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Anotheripoff's Comment

Written on: 04/08/2013

Hi, I have had the same problem, a cruise booked a year ago, dozens of emails sent asking questions, only to get a reply saying no rooms were available on the cruise last week. No reply to dozens of emails over the last year. I contacted the company who owns the cruise line, and they said cruisemiles at no time booked a room for the cruise they sold me.

I am from Australia, but have had advice on starting a class action, so if anyone out there is interested let me know. Lets not let them get away with this.

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Neicie's Comment

Written on: 10/08/2013

I am going thru this problem right now. I have had no reply to my emails and can get no help from support. They just pass the buck to reservations who never reply. Luckily I have not yet booked airfares as I am also in Australia. I think that they are in financial difficulties myself. They are only about 5 cruises currently available and more seem to be being auctioned for millions of points.

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Karikita's Comment

Written on: 22/08/2013

Hi there...I would be very interested in seeing if some of our dollars can be re-couped...I am sick of the continual excuses...no company runs a business like this

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Rosed24's Comment

Written on: 25/08/2013

Exact same thing happened to me. I was booked on NCL Epic and they claimed that there were no cabins. I have filed a complaint with IC3, a partnership of the FBI and the National White Collar Crime Center. Their website is IC3.gov
I am encouraging everyone to file. Maybe we will get some action if there are enough complaints. If you check the website Pissedconsumer.com you will see dozens of others who were cheated too.

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Dinkydi's Comment

Written on: 29/09/2013

Hi, I am in the same situation. We had a cruise booked for April this year which was cancelled. Lost airfares from Hawaii to Australia, not mentioning the loss of money with CM. We also purchased a balcony on the Azamara Journey for January next year to now find balconies are deleted but everything else ok.
We also had a sailing from Auckland to Sydney in March 2014. The
updated sailings stated all ok for March except 3 NCL. I booked an airfare based on that posting from admin. The other day I checked again to find ours had been deleted and Cruise miles returned. This equates to about $12,000AUD down the drain as well as airfares etc. I am more than happy to be in on any action if it is possible from Australia.

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★☆☆☆☆

“ Do Not Use”

Written on: 02/07/2013 by drewrell (1 review written)

I purchased 3 rainbow vouchers 3 years ago, for just over $1000 AUD, when a rainbow voucher would get you a short 3 -4 day cruise ( so buying 3 of them you would think I would be entitled to at least a 1 week cruise). Once they changed from vouchers to cruise miles, my vouchers became worthless. They transferred into 172000 miles. Any cruise of around 7 days now is over 500000 miles. I have sent numerous emails and posted on the forum asking for help, but they deleted my forum posts and never… Read Full Review

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Ozziebroad's Response to drewrell's Review

Written on: 05/07/2013

Hear hear. I bought Rainbow vouchers and agree that they have devalued to almost nothing. Also the range of cruise offers is very much depleted, they have deleted one of my booked cruises without ANY notification [but claim they sent an email- rubbish].I have emailed countless times asking for some form of compensation but no replies.I have another cruise booked for 6 weeks time and as yet have had no roll check, no booking number or cabin alotted.I have emailed countless times and had no re-assurance other than, It is alright,' in one brief email. No explanation as to why they have not sent information .I am so distrustful Ibooked and was holding a cabin with another agent for the same cruise, until that response [[alright'' when I cancelled 3 weeks ago, but since then have heard nothing. If only they would answer and tell me where I stand things would be a lot better.I am in limbo with expensive airfares booked across the world and back and maybe no-where to go when I arrive.
3 Years ago they were a reputable organisation but in the last 9 months have deteriorated.Customer service is non-existent.

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Jlb0909's Response to drewrell's Review

Written on: 09/07/2013

I originally had a 9 day Canary Island cruise in a balcony cabin booked,for which I paid 265,000 cruisemiles.Unfortunately I had to cancel and the miles were refunded back to my account. Six months later,looking to book again,a similar cruise was now going for over 2 million miles!Nearly a tenfold increase.I emailed customer support and asked them why they had increased so much and could they please revalue my miles the same way they had obviously revalued the miles needed for a cruise.Got replies but they said nothing they could do.There must be loads of people in same situation with worthless miles.
The price to purchase miles has now also gone down dramatically so new customers are not so badly affected by the revaluation,but what about those of us who saw their miles become almost worthless...we have just been ignored.
I see from the forum that the company is going public next year and we will be able to buy shares.!!!

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