HORRIBLE!

Click here if this is your business
★★☆☆☆
1.5 / 5
13% of users recommend this
Click here if this is your business

Pumpkin31R's review of Cruise Miles - www.cruisemiles.com

★☆☆☆☆

“HORRIBLE!”

Written on: 02/09/2013 by Pumpkin31R (1 review written)

In February of 2012 I finally found a cruise with my Diamond Voucher that was converted into miles. The cruise was a year and a half away, Sept 16th, 2013. Mid August I booked my flight and hotel. My sister said I should be roll checking anytime now. I checked daily. Nothing. August 19th an email went to all CM announcing problems and what they were doing to correct them. I emailed them, posted to their forums and nothing. A week later they locked their forums so nobody could comment. A forum post stated my cruise was subject to cabin reductions and people would be notified. I checked my email and CM account every 30min waiting and waiting for news and NOTHING! A forum post came and said "Help is on the way' and they gave an email address for cruisers that had upcoming cruises. I emailed and waited for a response. Nothing. On Friday last week I opened my account and see that my miles had been placed back into my bank and my cruise status went from 'approved' to 'deleted'. The forum post stated all refunds had been done, miles back in accounts and final people were being ticketed. There I had it, NO CRUISE. Canceled. No email, no notice, nothing. Two weeks out and I have no cruise. I am out my airfare and my hotel.
Sure, I can get a cabin through Carnival for $1,000 but why would I do that when I already paid 2 years ago?! I am so angry, disappointed, depressed and want to do something, but I don't know what. For now I am posting on every site I can find about my experience.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tripenthus's Response to Pumpkin31R's Review

Written on: 06/09/2013

Same thing here--- and I ended up booking myself through the Carnival website. I, too, had trip deleted, air tix purchased, transportation from airport to hotel and then port to airport and accommodations in FL reserved- I would have been out more money by NOT going. I know it's really close to the date, but the balcony cabins are actually pretty reasonable- I pd $349 pp for a 9th level cabin ( $700 for two-- but was actually worth it compared to losing over $2000 by not going. I learned my lesson-- too good to be true...RUN. I truly hope they are held accountable and a class action law suit is filed.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pumpkin31R's reply to Tripenthus's Comment

Written on: 06/09/2013

I was lucky enough to get my cruise through CM. It was a miracle for sure. After numerous emails and no replies, I decided to roll check for the heck of it. Surprisingly they wrote me back and gave me a room! I was in the same situation, almost ready to just go through carnival but I just couldn't do it.
I'm glad we'll be cruising!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tripenthus's reply to Pumpkin31R's Comment

Written on: 07/09/2013

Were you one of the 50 that were ticketed? Supposedly they had limited cabins- 150 not ticketed. One note- I called a Carnival travel agent whom I have worked with in the past to just see if there were a block of rooms or any "group" booked back in May. Nope. Curious- how did you roll check if your cruise had been deleted and miles returned (this also happened to me this week)?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pumpkin31R's reply to Tripenthus's Comment

Written on: 08/09/2013

No, not one of the originals. My miles had been returned but nobody ever contacted me. The day I roll checked, it said 'closed' where the sailing date is, but I filled in all my info and chose 'yes, I will be sailing'. That night I got an email that they had 10 rooms left to give and they could give me an inside on deck 2. I replied 'yes!' I didn't care where I stayed, I already paid for it so I just wanted ON. Next day I got an emailed that they had some more open on deck 8 and they booked me and gave me my booking #. I was shocked! I feel horrible how this all went down and the people who can't go or were forced, like you, to buy full price. This whole thing was a big mess!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review