Written on: 14/07/2013
I have similar issues as the previous reviewers. I started purchasing their vouchers 3 to 4 years ago and has cruised once with them without any problems. I have spent about $5000 purchasing a few vouchers for myself and as gifts. However, this company converted the vouchers that I paid for into miles and keep inflating the miles that needed to purchase a cruise. The value of my vouchers have depreciated 90% since purchased and can book nothing with that amount now. This company has very limited inventories and is very hard to book. Two out of my booked cruise were deleted and the miles refunded are worthless.
I purchased a NCL Epic 7 nights Mediterranean balcony cruise for July 2013 and totally paid for in January 2012, using the vouchers/miles purchased from them. They refunded the original miles ( which worths nothing now) and promised that I can cruise in an inside room for free. I have emailed them to ensure that I would be on this cruise prior to purchase airfare and hotel accommodation. After many emails and the help from my voucher agent, their representative finally sent an email to confirm that I was on the list. However, 2 weeks prior to sailing, they still have not sent me the confirmation number and NCL stated that no reservation can be found under my name. This company does not respond to emails and has no contact phone numbers. I ended up paying another company to purchase the same cruise since I already spent a fortune on non-refundable hotel and airfare and had vacation time arranged. After I sent them the bill, they emailed me saying that my cruise was deleted due to I have not completed a name change form. I have never changed any names and this company is so disorganized. I told them I will take legal action if they don't reimburse me. I do not recommend anyone using this company.
As rated by our community of reviewers
" Highly recommended " Read More
" Good service " Read More
" Easy, reliable and efficient service. " Read More
" Unresponsive & uninterested " Read More
" First but not last holiday with Sunmaster " Read More