Cruisemiles is now a pathetic joke of a company BEWARE!!

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X_cruisemiles_client's review of Cruise Miles - www.cruisemiles.com

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“Cruisemiles is now a pathetic joke of a company BEWARE!!”

Written on: 07/05/2013 by X_cruisemiles_client (1 review written)

As a longtime customer of cruisemiles I have seen the vast deterioration of service and value over the years.
At first when the company was small it was a great way to cruise at HUGE discounts. But in the last 1.5 years the "Miles value" has deteriorated about 75% so it is difficult to find anything in your miles range if you can find anything at all.
The amount of cruises available sells out in minutes and with tens of thousands of customers these days there is nowhere near enough cruises available anymore.
Service? It has gotten so bad the CEO has actually THREATENED to ban folks for sending too many emails to find out the status of there cruise or other infomation. It appears like it is a 2 or 3 person company now that several people have left including head of operations who BTW actually did a great job.

If you are lucky enough to find a cruise available the booking information often is sent within 10 days of the sailng making it impossible to make travel plans in advance not knowing if you will get your booking information as MANY cruises are cancelled.

CEO Lester is arrogant, uncaring and thinks himself on a pedestal to be worhipped. Good luck getting him or anyone else to respond to questions as service and communication is NONEXISTENT these days.

Many people are saying it has become a ponzi scheme, who knows for sure but I do know this has become a money pit with valueless miles.

Do NOT get sucked into this

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Jillx's Response to X_cruisemiles_client's Review

Written on: 11/05/2013

Can my friend a lady in her 80's get refunded money? Cruise miles have told her that our trip is not booked because of her error in the paper work

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Jaco1's Response to X_cruisemiles_client's Review

Written on: 30/05/2013

It is funny that when reading all the reviews one can see deterioration since late last year. We have been affected too. 1 confirmed cruise was fine but the 2nd confirmed cruise was also cancelled whithout letting us know about it. Since this week I have noticed they do not offer any more miles on the aution site. If there is no money comming from auctions anymore I am sure future confirmed cruises will also be affected as it has to be paid by the company. It is also obvious if you look at the roll call policy that payments and cruise confirmations are done only a few days prior to the cruise. They are also now busy building up a support group from their own members to respond to questions. I just hope the responses will be aimed at questions regarding future cruises and not the once in passed when everything was still okay.

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