Cox & Kings www.coxandkings.com Review

Cox & Kings www.coxandkings.com
★★☆☆☆
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hetultel's review of Cox & Kings www.coxandkings.com

“When I came to visit Cox and Kings for 118th Canton...”

★☆☆☆☆

written by hetultel on 23/01/2016

When I came to visit Cox and Kings for 118th Canton Fair. I Met the person I dealt with and told him that I have USA passport. So he said that for USA passport fees are high so I will have to pay Rs. 115460 amount. I told him that I don't have checkbook so someone can collect from my office later.


When I went to office I googgled it and came to know that on official Chinese consulate website it was clearly mentioned that due to principle of reciprocity Chinese have decided to charge only Rs. 6300 for Visa for American citizen. So the person I dealt with called me and told me that this info is old and I should trust Cox and Kings and they will and they can only charge what system charges. So If visa fees will be less he will surely refund me excess money charged.

When I went to Hong Kong , I met few of my friends who joined us in Hong Kong. They told me that they had 2 nights stay at Hong Kong. So out of curiosity I inquired if they had to pay more to stay 2 nights at Hong Kong and to my utter surprise
They had paid only somewhere around Rs. 90000 for

- Flight for Ahmedabad to Hong Kong,

- 2 nights stay at Hong Kong,

- Transfer from Hong Kong to Guangzhou by bus

- Stay in Guangzhou in Hotel in Sharing basis

- Transfer to Guangzhow to Macau via bus

- One night stay in Macau

- Ferry from Macau to Hong Kong

- Flight from Hong Kong to Ahmedabad

Whereas I had paid Rs 115460 for

- Flight for Ahmedabad to Hong Kong,

- Transfer from Hong Kong to Guangzhou by bus

- Stay in Guangzhou in Hotel in Sharing basis

- Transfer to Guangzhow to Macau via bus

- One night stay in Macau

- Flight from Hong Kong to Ahmedabad

So Basically I didn't stay in Hong Kong for 2 nights and still I had to Pay Rs. 30000 more than what others had to pay with 2 nights stay at Hong Kong. It's clearly a cheating. We all have taken same service and there is a clear price mismatch.

Your email earlier stated that Visa fees for USA citizen was Rs. 14500 but it's clearly written on Chinese consulate website that Visas fees for American citizen is only Rs. 6300. See link below.

After sending mails earlier, Your Representative, called me and told me that he is about to leave for another trip so he will contact me after coming back from the trip. He told me that if he was present instead of the person I dealt with then this incident wouldn't have happened. So I said I am ok waiting for him to come back from the trip. When he came back from trip we arranged a meeting at my office.

He told me that the price was high because visa fees was high. I show him website right there that the price in Chinese consulate shows Rs. 6300 and he told me that they have used service of vfsglobal.and they in fact opened the site here and show me what they have charged and I told them that difference between Indian citizen visa and American citizen visa using this service is hardly Rs. 5000. I told them to show me receipt of the payment and they had no answer to that. Then they told me that the flight price was high since I booked late and I told them to provide receipt of my booking also and then he said that since there was group booking he cant show me individual price (Another excuse). Then I told him that clearly I have shared my room with someone that means they didn't have to book special hotel for me so that cost shouldn't be high so why are they charging Rs. 30000 extra from me. They had no reply to my any of the question whatsoever.

All I asked was to provide receipt of any payment you have made which can justify your charging higher cost. As per the word of the person I dealt with I also awaited for receipt and in the receipt there is no mention of how amount is charged.

the receipt is artificially created receipt because it was created on 26th October way after trip was ended and dispute was raised. I want actual receipt as promised by him he said that Cox and Kings cannot over charge anything as everything is system generated. The receipt on 26th of October shows

1) money charged   Rs. 34896.55 (for what?)

2) Money charged Rs. 49633.77 (For what?)

3) On account Money charged on 6th oct Rs 15469.68

and second receipt shows


1) Money charged Rs. 15470 (For what?)

2) On account money charged 0

it doesn't show how much was applied for air fare, how much for visa etc.


Then I told one man to keep to the word of the person I dealt with and find out actual cost and refund me excess charged money and he said that it would take months to figure that out since this is a big company so if I am willing to accept Rs. 10000 as compensation then he has already pre-approval of senior management and I can get cheque within a week or two. So I told them that I am a business man and I don't have time to fight so even though access amount charged is Rs. 25000+ I am ok settling down for Rs. 10000.


Then I contacted a man several times and every time he kept saying that the cheque is under process. Then One find day after a month or two, shameless person called me and told me that If I write them a letter stating that I will not file a case against cox and kings then and only then they can process the cheque. I told them that it's not possible because already company is a cheater company and if I sign something this kind then what's the guarantee that I will get my cheque processed? Again he said to trust him and sign it ( fool thinks that after being cheated once by trusting the person I dealt with I will be foolish enough to trust him again?) I told him that you can bring cheque and a letter and he can give cheque in one hand and I can sign letter in return and still he disagreed. Then he cut off my phone and never called back after that.


I want Cox and Kings to refund me Rs. 25000 or I will have to involve consumer forum in to this matter and go via legal route.

Now period of Rs. 10000 settlement is gone and I want actual excess amount to be refunded to me plus compensation for harassment which has occurred to me. I am cc'ing consumer forum in this mail and I will write a letter to Cox and Kings Ahmedabad Branch, Head office Cox and Kings Branch as well as Consumer Forum via registered mail soon.

In my opinion actual charges will be

Package tour including 2 nights Hong Kong stay = Rs. 90000

- (Minus)

Credit for not staying 2 nights at Hong Kong = 8000

====================================================

Total = 82000

+ (Plus)

Difference of US citizen visa and Indian visa = 4000

+ (Plus)

Urgent Visa fees = 3500

===================================================

Total = 89500

- (Minus)

Money Paid 115460

==================================================

Excess Charged 25960


Cox and Kings is not going to be richer by over charging Rs. 26000. Shame on Cox and Kings.

Looking forward for compensation.

Regards,

Coxandkingsindia's Response to hetultel's Review

Written on: 31/10/2017

Greetings from Cox and Kings Limited!

Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern by emailing our customer service department along with below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings

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