Written on: 12/08/2014 by RS86 (1 review written)
My husband and I had planned a trip to Singapore and Thailand(From 29th August to 5th September) to celebrate our first marriage anniversary. We approached Cox and Kings for helping us with our visa processes and signed up for the Krabi Free and Easy Tour offered by them .
All the documents were duly submitted and advance payment had been made(19th July) towards the same almost month and a half before travel to avoid any last minute hassle.
After constant follow-up from our side, to our EXTREME ANGUISH, we were informed on 8th August(Friday evening) OF THE LOSS OF MY HUSBAND'S PASSPORT. The passport has a valid US visa, the loss of which would have serious consequences. Apart from this, the trip we had planned is to celebrate our first marriage anniversary and has a lot personal significance. Also our flight tickets and hotel bookings worth more than a LAKH rupees has been already done.
While the team has assured to assist us, even the first step - ie filing the FIR has not been done yet. In fact, the legal team from Cox and Kings had the audacity to ask us to tell the Police that we had lost the passports on our own, so that the FIR process could be expedited.
Of course we refused - but our vacation(scheduled for this month end) appears a distant dream now.
We categorically demand FULL COMPENSATION for the undue STRESS, TRAUMA and MONETARY LOSS incurred because of THEIR GROSS NEGLIGENCE. We demand that they make arrangements to ensure we travel on time. We are apalled and disgusted by the fact a Travel agency that spends lakhs of rupees on marketing cannot ensure security of their customers artifacts.
This is the second time we are having such a harrowing experience with Cox and Kings. We had faced MULIPLE HASSLES LAST YEAR DURING OUR EUROPE TRIP - starting from delay in visa to sub-standard hotel bookings. Cox and Kings have lost their credibility in ours, family members, friends and colleagues eyes.
Unless this issue is resolved by Cox and Kings at the earliest, we will be forced to seek legal counsel.
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