Classic Russia tour - a very poor experience

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Guest's review of Cox & Kings www.coxandkings.com

★★☆☆☆

“Classic Russia tour - a very poor experience”

Written on: 09/10/2013

We booked this trip with Cox and Kings rather than cheaper tours with other companies because we mistakenly believed that for the extra money we would get a better experience. Wrong! Wrong! Wrong! From start to finish this was a very poor holiday. From being left to hang around for over an hour on arrival at Moscow Airport, to being taken to the train station over an hour before our train to St Petersburg departed, being left standing on the station platform for an hour. Being "whizzed" around the sights with no time to explore properly, to being stuck in an out of city centre hotel in St Petersburg, being offered expensive optional tours which could be undertaken by yourselves at a fraction of the cost, to having not a single Cox and Kings rep in Russia, using the same tour guides as used by other "cheaper" tour companies. A bad experience from start to finish. We had so looked forward to this holiday. But it was simply not up to scratch or worth the considerable cost. We will never travel with Cox and Kings again.

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN (Unique Reference Number) is 2014_13.

Awaiting your mail,
- Team Cox & Kings India.

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Aggiehill's Comment

Written on: 03/03/2014

Sad to hear of your experience in Russia with Cox&Kings. We took this same tour a couple of yrs ago. From the pick up at the airport on time to being met by the tour guide at the hotel in Moscow was done with efficiency and professionalism. The tours were well organised. We were lucky I guess to have the best knowledgeable guides. The transfer to the train to SP was done efficiently and patiently by the guide. She could have left us there but she stayed until all the formalities were taken care of ( there were a 2 -3 people who had passport and train ticket issues) . As you might have noticed even though it is a domestic train transfer the formalities at the train station is similar to an international flight! She left when we were all on board and train departed. Arrival at SP was just as efficient by the guide who met us at the station with the baggage handler and his trolley. Optional shows,tours were at our discretion. We regret we didn't take the ballet and the underground train options. Very helpful to point out good restaurants etc by both the guides in Moscow and SP. Transfer to the airport from hotel was on time.. We had elderly companions and they had no trouble keeping up with the pace.I would highly recommend Cox and Kings. I have taken their tours in India and Antarctica as well.

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