Written on: 12/06/2013
We were suppose to be on an Escorted Group Journey to Russia but we never had anyone from C&K with us.We had a local guide but only for 6-8 hrs. a day.If there had been an emergency it could have been a disaster.
At last minute our hotel in St.Petersburg was changed from a 5 star hotel to a Marriott Courtyard which was in the middle of nowhere!The hotels listed in catalog are not where you wind up!
In C&K's catalog they say all departures are guaranteed which is not true.We had previously booked a trip to Croatia and it was canceled 2 months before departure due to not enough people signed up.We were not told until 2-3 months before if the trip to Russia was going to take place and then of course airfare was higher.
I could go on but I have pointed out the major flaws.
As rated by our community of reviewers
" AAA - Agoda Absolutely Awesome !!! " Read More
Written by Simgoa16
" Excellent Customer Service nothing was too much for staff. " Read More
" Reported to the authorities. " Read More
" First Time with Travel Agency " Read More
" Happy with overall tour Paris 3 days but lot more to be done " Read More