C.O.X: Cheapest Of Xtrails - Disgusting & Horrifying tours.

We recently went to Rajastan tour arranged by Cox and Kings - HORRIFYING.
COX said it uses min. 3* Hotels, coach either a Volvo or Equivalant.
Choice of Hotels was next to Horrifying. E.g. 'Prithvi palace' in Jaisalmar was really located in a slum area. The bus chosen was a 3rd grade A/C coach, the whole bus shaked horribly as soon as it crosses 50mph, so driver has to come down to 20 and start over again, wasted lot of time in long drives.
Tour Manager fed us lunch at 3:30PM, even after repeated requests that there are elderly sugar patients and children on tour. Planning - as POOR as it can get.
Even after paying for a seat in coach and extra bed, they were not provided. Tour manager brushed off saying he has no intimation, so he is not to be blamed - very irresponsible. When Mumbai office is called, they said they will call back, but never did even after calling multiple times.
Anyone interested, please email me to [email protected], I can send the pictures of horrifying choice of hotels that COX gave after paying 35,000 for the trip. Please spare yourself by not choosing this tour operator, heard similar horryfying stories from Euope tours too.