ClearSky Holidays Reviews - www.clearskyholidays.com

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★☆☆☆☆

“DONT use this company the mis sell ”

Written on: 11/08/2013 by nyreejane (1 review written)

ClearSky Holidays DONT use them. Once you have paid them they change the booking -- what you end up with is NOT what you had paid for and originally booked. They make any rubbish reason for the booking changing and really dont care. The worse company -- would Never use them again. … Read Full Review

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★☆☆☆☆

“DO NOT book with them”

Written on: 10/08/2013 by GRATTZIE1 (1 review written)

the worse customer service I have ever encountered! they are adding pounds to your holiday PRICE like you are adding sugar in a cookie! it's a shame that GRUPON promotes them and that they can take your money and then extra extra extra charge you for everything! how can this happen in 2013 and you are unable to claim your money back! shame on you ClearSky!how can ABTA allow this???? if you buy a pack of 4 nights they count the night flight eg 22:40 arriving ar 2am at your destination as 1 night… Read Full Review

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★☆☆☆☆

“Be very cautious”

Written on: 21/07/2013

Tried to make some very basic enquiries about recent Secret Escapes deal to Tuscany . Took some time to get an understandable english speaker . Not a clue where Tuscany was ,told them several times it was in Italy .My simple questions were met with a confused silence ,in the end the operator said " I call you back when I can find something out " That was 3 days ago ,needless to say I will not be taking up the Secret Escapes offer… Read Full Review

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★☆☆☆☆

“Terrible service from the start!”

Written on: 29/06/2013

I am never, EVER going with ClearSky again. What a total rip off and what terrible service from the start. I only booked through them by default as it was a Groupon offer, otherwise I'd never have gone with them. It's a surprise for someone special to me and the holiday isn't until December. I'm writing this review before even going so I really do hope nothing happens between now and then... I will try to get my money back but believe it's too late. I only booked it yesterday (28/06/2013)… Read Full Review

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★☆☆☆☆

“Why oh why did I book with them”

Written on: 27/06/2013

I so wish I hadn’t booked my holiday with this company. I should have read the reviews before I did. … Read Full Review

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★☆☆☆☆

“DO NOT USE THIS TERRIBLE COMPANY we booked and paid...”

Written on: 24/06/2013 by ngairi (1 review written)

DO NOT USE THIS TERRIBLE COMPANY we booked and paid for a trip to Roma and 48 hours before our trip they changed the booked accommodation putting us in a place miles out of town that was nothing like the hotel we had originally booked and paid for. once they have your money they do not care. really bad company for MISS SELLING… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 31/05/2013

Hello, I have bought from wowcher: 3 nights in October in 4 * Magaluf Beach House Hotel. After trying to redeem offer, travel agency does not have an offer for this price, and asks to pay an additional 70 pounds, adding wowcher price and aditional 70 pounds, deal is more expensive, even ~5 pounds. I did not expect such a thing. After spending 10 minutes on easyJet and booking pages, I found even cheaper deals than the 169 + 70 pounds. I would not be surprised if other wowchers buyers had to… Read Full Review

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★☆☆☆☆

“Do not use ”

Written on: 15/05/2013

Booked f1 tickets and stay in Barcelona through groupon. The hotel was not in Barcelona and there was no mention of this as when searching for both hotels there are 2 with identical names in barcelona and saaing as thats were the f1 was thats what we looked at as there was no mention of calella at all so the hotel was actually 40k outside Barcelona. We received a voucher saying the f1 tickets would be ready for collection from our hotel. On arriving at Barcelona airport we were about to get a… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 02/05/2013

Just had to cancel a booking through groupon with clear sky holidays due to their awful service. Booked a 2 night stay to Amsterdam which I was really looking forward to. Clearsky called me to confirm the booking only to tell me I needed to pay a supplement charge of £80 per person! When i asked why, he said it was because the dates I had selected are "crucial" and they needed to charge more, even though there was no mention of this when I booked it. In the end, he was trying to sell me the… Read Full Review

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★☆☆☆☆

“don't buy from them!!! ”

Written on: 15/04/2013

I bought a ticket for Valencia trough woucher.co then I also e mail them for more information about the flight, hotel...just to make sure that everything will be fine, I expected to get an answer from them soon to provide me more informations about my holiday, nothing for the next couple of days, then I panic and I tried to look on line for their contact no when I've found all this bad reviews about them and then I realised what they were planning to do, they were waiting for my 7 days of… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 15/04/2013 by ASHLING1303 (1 review written)

i booked an trip to barcelona for myself and my husband with formula one tickets purchased through clear sky with our hotel and that. i recieved one email from them to confirm and that is it. i emailed and called them on a number of occasions to ask for the f1 tickets to be emailed or posted to me and they said they couldnt because their supplier would not let them. i asked who their supplier was and what their number was and they would not tell me. i extended my trip with another company and… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 14/04/2013

I wish I haven't bought this holiday package… Read Full Review

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★☆☆☆☆

“Nightmare, horrendous experience”

Written on: 15/03/2013

Another Groupon purchaser, also bought an Early Bird deal from Clear Sky Holidays, but they couldn't get us two flights to Rome at a reasonable hour unless we paid an extra £30 each, which we reluctantly agreed to. They took £65 from my account. They rang back and said that my order wasn't going through, and told me that it looked like I was trying to act fraudulently by giving them an inaccurate Groupon security code. They rang back again and said that their manager had managed to get… Read Full Review

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★☆☆☆☆

“Don't use this company”

Written on: 14/03/2013

I purchased a weekend away to venice, through Groupon, however this holiday company said they knew nothing about it, when I asked why they hadn't contacted me. They had no dates available, unless I wanted to pay an extra £100 (£50 per person) to change flight times, which all of a sudden they said they had availability of!!! I would advise anybody using this company to re think, unless you want a disappointing experience. Our trip to venice was a much needed break which will not take place… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 01/03/2013 by davidjfletcher88 (1 review written)

We booked a stag weekend in Magaluf for 9 people and was quoted £ 300 each to include flights ,all inclusive hotel & transfers for 2 nights. They took the deposit and said they would telephone back with the reference number. They rang 10 mins later having taken the deposit and told us they had not included £12 per person booking fee and a further £19 per person for the flight. Couldn't cancel as they had taken £2000 deposit. They are not trustworthy. Don't use them. I have reported them to… Read Full Review

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★☆☆☆☆

“MONEY THIEVING COMPANY.”

Written on: 25/02/2013 by Symba (1 review written)

DO NOT USE THIS COMPANY. I used Groupon to book a holiday to Tuscany for 4 nights it said it would be £290 i ended up paying £359 each with activities. Then when i rang the company the flights had a surcharge so i had to pay out another £132 on top of everything else. I looked at the cost of the whole trip, flights, hotel, car hire and activities. It worked out that i could have booked it all myself, had the flexibility that i wanted, activities and all for nearly £200 less. I AM NOT… Read Full Review

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★★★★☆

“Everything went to plan.”

Written on: 24/02/2013 by Pooletrips (1 review written)

I seem to be one of the very few who have had a positive experience with this company... 6 of us booked via travelzoo to Budapest 3n 4* BnB. They also arranged the pick up and drop off for an extra cost. Evberything was fine, no probs. Only hiccup was return flight delay due to Easyjet/Weather saround Europe. Thank you… Read Full Review

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★☆☆☆☆

“NOT The Holiday we Bought!”

Written on: 23/02/2013 by rowan7 (1 review written)

Having used Groupon before,we booked 3 nights in Marrakech from 05/02/2013. The hotel offered was Ryad Mogador Opera, 4*. The day of departure we were informed the hotel was fully booked, so we were to stay at Ryad Mogador, 3*. So we had no transfer documents until minutes before we left home and no details for our stay at the hotel. This is apparantly because they used the wrong email address!. On arrival we had not been warned of the tourist tax. The Ryad Mogador was not good, our room was in… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER SERVICES AND THIEVES”

Written on: 07/02/2013 by Leyda (1 review written)

They offered me a 4* Hotel in Prague but after I paid they send me an e-mail with my booking were the days were booked wrong and the hotel was not what they have offered me. It was a very cheap hotel for 22.00 pounds x night. I called them and I did not get a good services, lots of arguments and I could not get my money back. I am very disappointed!!! DO NOT USE THIS COMPANY!… Read Full Review

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★☆☆☆☆

“Rude, Mis-selling and money grabbing”

Written on: 06/02/2013 by loustanford80 (1 review written)

We booked a Groupon deal through Clearsky holidays to Marrakech for 3 nights. I read through all the T… Read Full Review

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Loustanford80's Response to loustanford80's Review

Written on: 06/02/2013

(sorry Ill start again this submitted before I had finished) We booked a Groupon deal through Clearsky holidays to Marrakech for 3 nights.

I read through all the T&C's and the deal was specifically for a 4 start hotel called the Ryad Mogador Opera in Marrakech. I called up booked it o problems.. we ended up paying extra for better flights but something like that is always expected with these deals.

On arrival we were put in a hotel called the Ryad Mogador Marrakech.. completely different, less star rating less facilities and a lot cheaper per night, except we had paid for the advertised 4 start. I called Clearsky straight away and a very very rude women refused to let me speak spoke very fast to me and wouldn't let me explain what had happened. I couldn't understand what she was saying and asked to speak to her supervisor and was told no that she could deal with it? I'm not so sure your supposed to respond like that. she then told me I had agreed on booking that the hotel I had wanted was fully booked and I was fine to go in a different hotel AND pay the same rate as the 4 star even though it was a lesser started hotel with less facilities... really? who would agree to this??? She told me she had listened to my phone call and could confirm I had agreed this... it took her 2 mins on hold to listen to the call. I asked her to send me the conversation and she refused saying I would find a way of changing it to make it sound different... really how would I do this?? we were then told to call them when we got back and it would be sorted out... We ended up going to the hotel we originally booked for and found out they were not fully booked.. far from it and were always very quiet in February as its winter there.. we changed hotels and had to pay for the extra nights and forfited out half board accommodation because it was disgusting very dirty in the hotel they had put us in with no proper food and awful; unclean rooms.

When I got back I called them again and they refused to speak to me about it saying I had agreed to this change in accommodation and had agreed to pay the same price as a half board 4 star for a bed and breakfast 3 star instead? I have since learnt that this has happened to 4 or 5 other people. I am currently in the process of claiming my money back from Groupon.. who in fact are brilliant and very very helpful.. please avoid Clearskys at all costs its seems they are just on a money making scheme. I also found out that despite this deal having a 55% discount on it if I had contacted the hotel direct and Easy Jet direct I could of booked the same holiday for £80 cheaper.. what a rip off.. be cautious with these deals especially with this company. Horrible start to a holiday.

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Kataleena's reply to Loustanford80's Comment

Written on: 30/04/2013

Hi there... I am trying to write an article exposing this company, to help warn other people of their terrible practices. I wonder if you wouldn't mind me having a quick chat with you, to find out more about the issues they caused you.

I have also had a bad experience with them, and as a journalist, I want to expose them and make sure that other people know how terrible they are so they stop wasting people's money.

Could you answer a few questions? Email me if you can, I could keep anything you say anonymous. The Guardian Money and the Daily Mail website are both interested in this story.

Thanks

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Loustanford80's reply to Kataleena's Comment

Written on: 01/05/2013

Hi Kataleena,

More than happy to help as it's about time something was done about them and companies like them. Hows best to get in touch?

What is your email address? (I'm not sure if we can post them on here though) mine is loulou_1980@msn.com

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Victoriatristram's reply to Loustanford80's Comment

Written on: 11/06/2013

Hi - been looking at this website as I'm in the middle of a 'fight' with Clearsky after my parents bought me Wowchers for our honeymoon later this year.

It seems the same practices are being applied - the hotel advertised is apparently fully booked (although I've found availability online), the only option they could offer for the same destination was going to cost us an additional £269 each for flights (this is on top of the £698 already paid for the 3 night 'deal') or a totally different holiday. At least this is the site they told me to look for an alternative holiday on when they said the deal we had bought had sold out.

Sadly, reading the reviews on this site about Wowcher it seems that they are as bad as Clearsky. Really worried my parents won't get their money back - I'm hoping that the credit company will do something!

It was a wonderful gesture for my parents to buy this as we had no money for a honeymoon and with the wedding in 9 weeks time it was a great weight off our minds - sadly it has become nothing more than a nightmare and a distraction when we have so much to organise.

Would be happy to provide more details and get these people exposed so noone else has to suffer a similar experience.

Victoria

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Discodiva27's reply to Victoriatristram's Comment

Written on: 17/07/2013

Hi. Unfortunately like others I only discovered this review centre after suffering at the hands if ClearSky Holidays and Groupon. Looking through these reviews, it would seem to be complicit in ClearSky's misleading advertising and overt mis-selling and deceptive trade practices. I have also lost money through this disreputable company, aided and abetted by Groupon who are well aware of the issues but still offer no protection to their unwilling customers.

I have a lot of correspondence and, if you are still pulling material together, I would be very interested in contributing information for your article. I think it is scandalous that merchants can still behave like this in this day and age.

Also, hard lesson learned for me but be aware the contractual relationship when you use groupon vouchers boight with a credit card to buy goods and services delivered by ClearSky (or any other seller for that matter), this invalidates any normal claim you would have to reclaim your money from the credit card company under s75 of the Consumer Credit Act. My suggestion and what I will do in future is if you spot a so-called deal, price it up yourself online. If, as I subsequently realised in my case, it is cheaper (and more flexible) than buying a groupon to book it, steer well clear of vouchers ans ClearSky for all the reasons on this and other review sites.

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Victoriatristram's reply to Victoriatristram's Comment

Written on: 17/07/2013

I'm very pleased to that Wowcher actually refunded my parents money for the vouchers in full (though I did have to ignore the instructions to only seek refunds via email and phoned to speak to someone!). This was despite the fact that we had missed the cooling off period that they quote due to Clearsky delay tactics.

I did explain the issues we'd had with Clearsky to the customer services lady I spoke to at Wowcher and warned her that they were damaging their reputation. Not sure whether this has been heeded as I've unsubscribed myself.

I sincerely hope that somebody manages to get Clearsky closed down but it seems they've identified some loopholes that they can exploit and obviously have no problem with doing so.

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