No trip availability on Groupon deal on first day of advert.

Click here if this is your business
★★★☆☆
2.5 / 5
45% of users recommend this
Click here if this is your business

Guest's review of ClearSky Holidays www.clearskyholidays.com

★☆☆☆☆

“No trip availability on Groupon deal on first day of...”

Written on: 18/10/2012

A deal was offered to go to a Christmas market in Germany to Cologne, Berlin, or Frankfurt. Upon purchasing the deal I contacted Clearsky Holidays to book the trip for four of us. The agent knew of the deal, but not the specific hotel that was included. When asking for specific dates I was informed that there are no direct flights available on the dates listed in the advert and the only flight times would arrive at 23:30 on the first night, departing early in the morning on the second day. The deal for 2 nights/days for a weekend at the Christmas markets therefore only gives 1 day in the city with a very late arrival and early departure. To get even an indirect flight on the Friday I would have had to pay surcharges which was not mentioned in the advert. The Groupon advert specifically indicated Friday departures for the trip.

I was then offered a Monday / Tuesday flight for my weekend trip. I contacted the travel agent by 1pm on the first day of a 7 day offer.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hunt4Dtruth's Comment

Written on: 28/10/2012

they did the exact same thing to me and meant i would end up spending less days than nights there. The agent then added that i had to pay a supplement fee of £40 each but when i asked where that came from as the small print in the policies said the supplement charge was up to £20. When I asked him to explain where the rest came from, he said he didnt know and that was it. I had to get a refund from Groupon. He couldnt tell me why he was charging me more than what the website had which is a blatant lie. he also said flight prices had gone up in the meantime and asked me who i expected to pay for the difference. Why advertise one thing and then say another.
I knew something wasnt right when he couldnt email me all the flight time information we were discussing but at least now i know and can advice others of them. Stay away from them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pennyron's Comment

Written on: 29/10/2012

I suspect from the web site-very similarlarly wriitten - that these traders may be or be linked to deal of the day holidays based in India - registered office in London but wont say where they really are - see Trip Advisor Forum - got ripped off myself -

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review