Excellent customer service

CheapOair - www.cheapoair.com
★★★★☆
4.3
88.0% of users recommend this

Stella133's review of CheapOair - www.cheapoair.com

“Excellent customer service”

★★★★★

written by Stella133 on 30/06/2015

You pleased me when you offered me a Mia/NY trip for less than two hundred dollars.Unfortunately though, weather delayed my flight. However, I happened to be sitting close to another Cheap Air delayed customer who contacted you to complain about the airline's attitude in respect to the delay.
The person who responded relaxed his voice and very courteously explained that your company and the airline are two separate entities and your company had no control over their actions.In a manner pregnant with sympathy, you proceeded to answer her questions as well as search the websites for solutions regarding airline transfer, hotel accommodation for the night etc.The bottom line is not weather you were able to secure positive answers for her, but that you empathized with her and in a most pleasant manner tried your best to offer good customer service. For that, I congratulate you and your company.

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