Horrible customer service. On hold for 1h 40 min an counting

★★★★☆
4.3 / 5
88.2% of users recommend this

Dilya's review of CheapOair - www.cheapoair.com

“Horrible customer service. On hold for 1h 40 min an...”

Written on: 26/06/2013 by Dilya (1 review written)

There is a mistake on an e-ticket. I called them same day as a ticket was purchased. Was on hold for over an hour, finally talked to a person, explained my problem and he promised to call me back in a few hours. Never happened. I called many more times but couldn't get through. I email them. No response.
And now the flight is 2 days away and I'm on a phone with them for almost 2 hours. All they are saying is that I basically lost my ticket that cost me over $1200 plus almost $800 for a child's ticket. I'm furious. The whole vacation is ruined. Thank you Cheapoair!

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Jmarquis's Response to Dilya's Review

Written on: 27/06/2013

I totally agree-Very poor customer service!

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