Written on: 21/08/2013
I had two terrible experiences with this company. First, we booked a hotel stay in Florida through them in March 2003 that promised a $75 hotel credit upon check-out. However, the hotel refused to honor the credit because theyindicated that CheapTickets failed to enter it into the reservation system. After multiple calls to the CheapTickets "Customer Service," follow-up e-mails provideding various documentation (which they already had in their system), etc., they eventually agreed to issue a $100 voucher good off of a future CheapTickets.com booking.
Unfortunately, they don't deduct the voucher amount from the price at time of booking, as most reputable companies too. Rather, they require you to book it through them, pay in full via credit card, and then send in ANOTHER request for a refund of the voucher amount. Despite this RIDICULOUS process, I complied with these directions in booking a subsequent hotel stay in Massachusetts earlier this month. I sent in all of the documentation requested to claim my refund (again, even though thye had it all in their system). Incredulously, they refused to honor the voucher and provide the refund, stating that I had to book ANOTHER trip through them to be eligible for the refund. They simply ignored my follow-up e-mail providing all of the relevant documentation from both trips.
Terrible customer service and inept (at best) business practices. Buyer Beware!
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Written by sylviawh