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“Excellent customer service”

Written on: 25/01/2016 by Jamarionj1979 (1 review written)

We needed to re arrange our flights at a distressing time and were very fortunate it was handled with kindness and efficiency by a lady who took a lot of trouble and time to find a convenient itinerary. Our sincere thanks to the person I dealt with ...you are an asset to your company. Good luck and all the best to all at this firm who are always polite and attentive and go a good job!… Read Full Review

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“Speedy”

Written on: 07/10/2015 by Brewervs456 (1 review written)

Name shown as Mrs. Called spoke with a lady who said she will sort it straight away which she did. Fab… Read Full Review

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“Very Satisfied”

Written on: 11/02/2015 by Vaughanbk353 (1 review written)

I had made a booking but realised the moment i pressed confirm that i had made a mistake on one of the flights. Most of these sites dont let you make the changes and leave you with what you have originally booked, but with hope in my hand i called up the agent. I spoke to a lovely lady who looked after the problem and within a few minutes the change was made (with a small fee - but i put it down to stupidity on my part). Confirmation was instant and the booking was now what i had originally… Read Full Review

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“Excellent”

Written on: 27/01/2015 by Bertie217 (1 review written)

I've just booked flights for 4 adults an 1 child flying from Manchester to Bangkok return, I did it on the internet on a Sunday evening and got electronic confirmation more or less straight away with all the correct details...or so I thought. The infant should have been entered as Miss and I had put her in as Master. I phoned Carlton Leisure on the Monday and spoke to a lady who said she would contact the airline and call me back, she called back within an hour and said it could be changed free… Read Full Review

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“simply the best !”

Written on: 20/01/2015 by Hastingsfv250 (1 review written)

why bother writing bad reviews? this companys customer service is excellent I had a family bereavement and needed to get back to the uk from Thailand asap went to great measures to accommodate me keep up the good work !!… Read Full Review

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“Thanks ”

Written on: 24/11/2014 by TDDBROWN (1 review written)

Booking flights for a trip with a charity I forgot one member of the group was returning later, realised quite quickly and they could not have been more helpful in resolving the issue. Found them through SkyScanner but checked to book direct with Virgin who were vastly more expensive for the same flight… Read Full Review

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“Book with Carlton!!!”

Written on: 11/11/2014 by Sheiladidi (1 review written)

Very quick and helpful service when I booked to fly to Kathmandu. It's a shame I cannot mention the staff member who dealt with me, as he was very helpful indeed… Read Full Review

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“Excellent!”

Written on: 17/10/2014 by mauricio.oliveira.566148 (1 review written)

I booked a flight to Brazil but I have made a confusion with the date of the flight. So I had to cancel it. I sent an email to the advisor, who was very helpful and cancelled my booking without problems… Read Full Review

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“Very Promt E-Ticket release”

Written on: 13/10/2014 by Charityc197 (1 review written)

The adviser from Carlton Leisure was very efficient at issueing my ticket (within a few hours of the online order) and the price was lower than I had previously paid and no hidden extras when I paid with my debit card. I travel 15-20 long haul flights a year and this company is the cheapest/ best service I have experienced. Well done keep up the good work! I have read poor reviews about this company but on the whole those are from people who have made mistakes/ needed to change the booking… Read Full Review

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“Vince at Carlton Leisure was a lifesaver! ”

Written on: 13/09/2014 by mashhud1 (1 review written)

Thank you so much for helping me in my time of need Vince. You changed my itinerary without any charge. Thank you Vince… Read Full Review

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“Excellent company”

Written on: 10/08/2014 by 1RosemeriTavares (2 reviews written)

The best service I've ever had! The advisor kindly changed my booking helping me with everything. I highly recommend this company Rosemeri Tavares… Read Full Review

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“made a mistake in booking”

Written on: 08/08/2014 by mohia (1 review written)

I made a mistake in booking online, the advisor called and sorted it out while I was on the phone with him. Excellent customer services. Regards, Mohi… Read Full Review

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“Excellent service”

Written on: 05/08/2014

Very kind costumer service! After making a mistake online and booking twice the same flights, ive immediately received a call from Carlton Leisure alerting me of my mistake. The person Ive talked to was extremely nice and explained into detailed what have succeeded and everything was sorted out very quickly. I felt special for their concern! thats how anyone should feel with any kind of costumer service! Thanks!… Read Full Review

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“Brilliant!”

Written on: 20/06/2014 by SJGill (1 review written)

I spoke to an advisor who was extremely helpful in finding alternative flights with shorter stop over times. The booking was very easy and she answered every question I had. I was a bit dubious about using Carlton Leisure as I normally book through the airlines but Carlton Leisure gave very good value for money and with 2 hours of paying I had my e-ticket confirmation and Qatar Airlines verified my tickets as well. I would recommend Carlton Leisure to anyone who asked and will probably use… Read Full Review

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“Customer Services”

Written on: 02/05/2014 by Bluemoon1965 (1 review written)

I booked a flight today and through my own mistake booked the wrong date back.I phoned Carlton Leisure and was lucky enough to get through to a man.What a help this man was.I am not computer literate but he talked me through everything I had to do.I work in customer care and your a star.10/10… Read Full Review

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“very efficient service”

Written on: 10/01/2014 by Paramanantham (1 review written)

Very friendly staff. Very helpful with ticket booking. Ticket prices are the lowest. Quick to answer the telephone. Very good communication. Email contact with every step of booking the ticket. Even helped with booking seat numbers. When seats were not available the member of staff tried his best to find the next best deal. Thanks… Read Full Review

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“GREAT”

Written on: 25/11/2013

EXCELLENT CUSTOMER SERVICE AND HELPFULL STAFF. THE TRAVEL AGENT TOOK A GOOD TIME TO FIND ME THE BEST DEAL AVAILABLE TO MY REQUESTS. MUST DEFINITLY COME BACK SOON TO USE YOUR SEVICES… Read Full Review

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“ nice and kind service”

Written on: 17/11/2013 by aravinda001 (1 review written)

very nice and kind service from Jazz. thank you. -Aravinda… Read Full Review

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“Sri Lanka and Maldives group holiday”

Written on: 28/10/2013

A group of 8 of us wanted to tour Sri Lanka and then have a few days on the beach. We agreed on an itinerary and then a number of us started looking for the best deal. Carlton Leisure (we dealt with Pasindu) came out best in terms of local knowledge, recommendations and overall service and price. One of the options offered was to swap the beach stay in SL to one in the Maldives. We had originally considered this but price had been an issue. However Carlton came up with a very attractive… Read Full Review

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“BUINESS CLASS TICKETS”

Written on: 19/09/2013

Purchased 2 x return London - Brisbane business class flights from Carlton Leisure leaving UK in late December 2013 and returning in late March 2014. A pleasure to deal with this company. Every issue was dealt with quickly efficiently and without any complaint. Great price and overall a great deal. I recommend Carlton Leisure for airline tickets… Read Full Review

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