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“HOLIDAY NAPLES ITALY”

Written on: 05/05/2016 by 455Smith (1 review written)

Carlton Leisure booked our return flight to Naples, Italy and checked in our luggage for both outward and inward flights after I emailed them copy of our passports. They also arranged a pick up from Airport to our Hotel and from our Hotel to the airport. The location of The Royal Continental Hotel was just idyllic on the sea promenade with a view of a Castle and walking distance from all the restaurants. Carlton Leisure also booked our excursions. Walking tour of Naples, Boat tour to island of… Read Full Review

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“i had a very complicated flights schedule and she was...”

Written on: 16/04/2016

i had a very complicated flights schedule and she was amazing with her customer service. they probably need more people like her… Read Full Review

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“Excellent service and prices”

Written on: 17/03/2016 by Johnson419 (1 review written)

I have been using Carlton Leisure for the last 5 years and I can't speak highly enough of their staff'. The person I deal with has always looked for the best possible tickets for me and my family members. We have had wonderful holidays at reasonable prices. Highly recommended, great company to book holidays and business trips… Read Full Review

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“First Class service”

Written on: 27/02/2016 by Peterseglow (1 review written)

Not only were all the plane tickets for slightly complex trips booked, they conformed exactly to the timings I had asked. This involved three separate departures from Colombo to different destinations all within a fairly tight time schedule. Thereafter, when, due to unexpected circumstances, changes needed to be made from Sri Lanka at short notice, this was done efficiently and without fuss. Very last minute additional amendments needing a wheel chair and a car to pick us up at Gatwick also… Read Full Review

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“Bali Holiday Booking”

Written on: 19/02/2016 by mbenedict (1 review written)

Teena at Carlton did an excellent job in coordinating the booking for 15 of us individually. She was very responsive, proactive and took the ownership to resolve all the issues and queries from our group. One of the member wanted a different itinerary, however the flights were not available. Teena kept on checking the flights at home and booked it at 4am. After the booking our flights increased in price by £100 next day. I don't have experience with any other Agents at Carlton so can't… Read Full Review

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“Great Service”

Written on: 18/02/2016 by ChelseaWright (1 review written)

My agent was absolutely wonderful when dealing with my query, even though my plans kept changing. I got a great deal and am now looking forward to a fantastic holiday. Thank you for your help and will definitely be using Carlton Leisure again… Read Full Review

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“She was absolutely wonderful. I had made a mistake and...”

Written on: 16/02/2016 by Bsoohira (1 review written)

She was absolutely wonderful. I had made a mistake and she sorted everything out for me. At once She is a credit to the company and I will certainly be booking with Carlton again… Read Full Review

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“Excellent customer service”

Written on: 25/01/2016 by Jamarionj1979 (1 review written)

We needed to re arrange our flights at a distressing time and were very fortunate it was handled with kindness and efficiency by a lady who took a lot of trouble and time to find a convenient itinerary. Our sincere thanks to the person I dealt with ...you are an asset to your company. Good luck and all the best to all at this firm who are always polite and attentive and go a good job!… Read Full Review

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“Speedy”

Written on: 07/10/2015 by Brewervs456 (1 review written)

Name shown as Mrs. Called spoke with a lady who said she will sort it straight away which she did. Fab… Read Full Review

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“Very Satisfied”

Written on: 11/02/2015 by Vaughanbk353 (1 review written)

I had made a booking but realised the moment i pressed confirm that i had made a mistake on one of the flights. Most of these sites dont let you make the changes and leave you with what you have originally booked, but with hope in my hand i called up the agent. I spoke to a lovely lady who looked after the problem and within a few minutes the change was made (with a small fee - but i put it down to stupidity on my part). Confirmation was instant and the booking was now what i had originally… Read Full Review

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“Excellent”

Written on: 27/01/2015 by Bertie217 (1 review written)

I've just booked flights for 4 adults an 1 child flying from Manchester to Bangkok return, I did it on the internet on a Sunday evening and got electronic confirmation more or less straight away with all the correct details...or so I thought. The infant should have been entered as Miss and I had put her in as Master. I phoned Carlton Leisure on the Monday and spoke to a lady who said she would contact the airline and call me back, she called back within an hour and said it could be changed free… Read Full Review

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“simply the best !”

Written on: 20/01/2015 by Hastingsfv250 (1 review written)

why bother writing bad reviews? this companys customer service is excellent I had a family bereavement and needed to get back to the uk from Thailand asap went to great measures to accommodate me keep up the good work !!… Read Full Review

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“Thanks ”

Written on: 24/11/2014 by TDDBROWN (1 review written)

Booking flights for a trip with a charity I forgot one member of the group was returning later, realised quite quickly and they could not have been more helpful in resolving the issue. Found them through SkyScanner but checked to book direct with Virgin who were vastly more expensive for the same flight… Read Full Review

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“Book with Carlton!!!”

Written on: 11/11/2014 by Sheiladidi (1 review written)

Very quick and helpful service when I booked to fly to Kathmandu. It's a shame I cannot mention the staff member who dealt with me, as he was very helpful indeed… Read Full Review

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“Excellent!”

Written on: 17/10/2014 by mauricio.oliveira.566148 (1 review written)

I booked a flight to Brazil but I have made a confusion with the date of the flight. So I had to cancel it. I sent an email to the advisor, who was very helpful and cancelled my booking without problems… Read Full Review

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“Very Promt E-Ticket release”

Written on: 13/10/2014 by Charityc197 (1 review written)

The adviser from Carlton Leisure was very efficient at issueing my ticket (within a few hours of the online order) and the price was lower than I had previously paid and no hidden extras when I paid with my debit card. I travel 15-20 long haul flights a year and this company is the cheapest/ best service I have experienced. Well done keep up the good work! I have read poor reviews about this company but on the whole those are from people who have made mistakes/ needed to change the booking… Read Full Review

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“Vince at Carlton Leisure was a lifesaver! ”

Written on: 13/09/2014 by mashhud1 (1 review written)

Thank you so much for helping me in my time of need Vince. You changed my itinerary without any charge. Thank you Vince… Read Full Review

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“Excellent company”

Written on: 10/08/2014 by 1RosemeriTavares (2 reviews written)

The best service I've ever had! The advisor kindly changed my booking helping me with everything. I highly recommend this company Rosemeri Tavares… Read Full Review

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“made a mistake in booking”

Written on: 08/08/2014 by mohia (1 review written)

I made a mistake in booking online, the advisor called and sorted it out while I was on the phone with him. Excellent customer services. Regards, Mohi… Read Full Review

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“Excellent service”

Written on: 05/08/2014

Very kind costumer service! After making a mistake online and booking twice the same flights, ive immediately received a call from Carlton Leisure alerting me of my mistake. The person Ive talked to was extremely nice and explained into detailed what have succeeded and everything was sorted out very quickly. I felt special for their concern! thats how anyone should feel with any kind of costumer service! Thanks!… Read Full Review

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