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“Thanks ”

Written on: 24/11/2014 by TDDBROWN (1 review written)

Booking flights for a trip with a charity I forgot one member of the group was returning later, realised quite quickly and they could not have been more helpful in resolving the issue. Found them through SkyScanner but checked to book direct with Virgin who were vastly more expensive for the same flight… Read Full Review

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“Book with Carlton!!!”

Written on: 11/11/2014 by Sheiladidi (1 review written)

Very quick and helpful service when I booked to fly to Kathmandu. It's a shame I cannot mention the staff member who dealt with me, as he was very helpful indeed… Read Full Review

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“Excellent!”

Written on: 17/10/2014 by mauricio.oliveira.566148 (1 review written)

I booked a flight to Brazil but I have made a confusion with the date of the flight. So I had to cancel it. I sent an email to the advisor, who was very helpful and cancelled my booking without problems… Read Full Review

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“Very Promt E-Ticket release”

Written on: 13/10/2014 by Charityc197 (1 review written)

The adviser from Carlton Leisure was very efficient at issueing my ticket (within a few hours of the online order) and the price was lower than I had previously paid and no hidden extras when I paid with my debit card. I travel 15-20 long haul flights a year and this company is the cheapest/ best service I have experienced. Well done keep up the good work! I have read poor reviews about this company but on the whole those are from people who have made mistakes/ needed to change the booking… Read Full Review

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“Vince at Carlton Leisure was a lifesaver! ”

Written on: 13/09/2014 by mashhud1 (1 review written)

Thank you so much for helping me in my time of need Vince. You changed my itinerary without any charge. Thank you Vince… Read Full Review

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“Excellent company”

Written on: 10/08/2014 by 1RosemeriTavares (2 reviews written)

The best service I've ever had! The advisor kindly changed my booking helping me with everything. I highly recommend this company Rosemeri Tavares… Read Full Review

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“made a mistake in booking”

Written on: 08/08/2014 by mohia (1 review written)

I made a mistake in booking online, the advisor called and sorted it out while I was on the phone with him. Excellent customer services. Regards, Mohi… Read Full Review

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“Excellent service”

Written on: 05/08/2014

Very kind costumer service! After making a mistake online and booking twice the same flights, ive immediately received a call from Carlton Leisure alerting me of my mistake. The person Ive talked to was extremely nice and explained into detailed what have succeeded and everything was sorted out very quickly. I felt special for their concern! thats how anyone should feel with any kind of costumer service! Thanks!… Read Full Review

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“Brilliant!”

Written on: 20/06/2014 by SJGill (1 review written)

I spoke to an advisor who was extremely helpful in finding alternative flights with shorter stop over times. The booking was very easy and she answered every question I had. I was a bit dubious about using Carlton Leisure as I normally book through the airlines but Carlton Leisure gave very good value for money and with 2 hours of paying I had my e-ticket confirmation and Qatar Airlines verified my tickets as well. I would recommend Carlton Leisure to anyone who asked and will probably use… Read Full Review

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“Customer Services”

Written on: 02/05/2014 by Bluemoon1965 (1 review written)

I booked a flight today and through my own mistake booked the wrong date back.I phoned Carlton Leisure and was lucky enough to get through to a man.What a help this man was.I am not computer literate but he talked me through everything I had to do.I work in customer care and your a star.10/10… Read Full Review

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“very efficient service”

Written on: 10/01/2014 by Paramanantham (1 review written)

Very friendly staff. Very helpful with ticket booking. Ticket prices are the lowest. Quick to answer the telephone. Very good communication. Email contact with every step of booking the ticket. Even helped with booking seat numbers. When seats were not available the member of staff tried his best to find the next best deal. Thanks… Read Full Review

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“GREAT”

Written on: 25/11/2013

EXCELLENT CUSTOMER SERVICE AND HELPFULL STAFF. THE TRAVEL AGENT TOOK A GOOD TIME TO FIND ME THE BEST DEAL AVAILABLE TO MY REQUESTS. MUST DEFINITLY COME BACK SOON TO USE YOUR SEVICES… Read Full Review

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“ nice and kind service”

Written on: 17/11/2013 by aravinda001 (1 review written)

very nice and kind service from Jazz. thank you. -Aravinda… Read Full Review

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“Sri Lanka and Maldives group holiday”

Written on: 28/10/2013

A group of 8 of us wanted to tour Sri Lanka and then have a few days on the beach. We agreed on an itinerary and then a number of us started looking for the best deal. Carlton Leisure (we dealt with Pasindu) came out best in terms of local knowledge, recommendations and overall service and price. One of the options offered was to swap the beach stay in SL to one in the Maldives. We had originally considered this but price had been an issue. However Carlton came up with a very attractive… Read Full Review

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“BUINESS CLASS TICKETS”

Written on: 19/09/2013

Purchased 2 x return London - Brisbane business class flights from Carlton Leisure leaving UK in late December 2013 and returning in late March 2014. A pleasure to deal with this company. Every issue was dealt with quickly efficiently and without any complaint. Great price and overall a great deal. I recommend Carlton Leisure for airline tickets… Read Full Review

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“Consistently impress”

Written on: 14/09/2013 by JDBC (1 review written)

Actual score 4.75 I have used Carlton Leisure for a few years now, for both single destination return flights and multi-city flights. Every time I use them they have provided either the lowest or as near-as-damn-it-lowest fares. What is more - when I make an error they swiftly and efficiently get it sorted (but always double-check the dates/times of flights). What is more I DO recommend them... JDBC … Read Full Review

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“Cheapest I could find”

Written on: 07/09/2013 by rchalkuk (1 review written)

So i was trying to buy 2 return tickets to Teresina (Brazil) for months, checking the Tap and Tam websites for the cheapest price, preferably through Fortaleza (around £2300). I then started to check LastMinute.com which i found tickets for around £2000. I came across Carlton Leisure through google and wasn't sure if it was a scam website, but it had the best price at £1780. After checking reviews on this website, i decided to buy the tickets, but thought i'd phone Carlton Leisure first… Read Full Review

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“Great Service”

Written on: 06/09/2013

I have used Abhi at Carlton Leisure on several occasions for my flgihts to Zanzibar. He has always got the best price around for the flights. But its his service which stands out. Sorting out accommodation for my wife and daugther so seamlessly. This time he sorted out any requests that I had. Its a pleasure to use Abhi and Carlton Leisure and look forward to using them again… Read Full Review

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“Saved over £150 Pounds. Great Customer Service”

Written on: 02/09/2013 by DEOT (1 review written)

I booked a flight to the Caribbean. By booking with Carlton Leisure I saved over £150 compared to booking direct with airline, which was amazing. The staff are very friendly, efficient and helpful. Two weeks before I was due to travel I had to change my travel dates. I was very impressed at how helpful, patient and quickly the advisor was able to confirm my new dates of travel. The service was really excellent. Many of my friends and family now use Carlton leisure, I highly recommend them… Read Full Review

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“Jazz was Good”

Written on: 28/08/2013 by Brar123 (1 review written)

Jazz was very polite,efficient and she gave 100 per cent service to me when I rang to enquire about flight prices to Thailand and India . Once the flight price was agreed she made sure everything went smoothly with the payment and kept in touch with me by 'phone and e-mail all along the process. Thank you Jazz - you are a credit to the company and I would certainly ask for her again when I have to book another flight. Mr Brar… Read Full Review

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