Carlton Leisure Reviews - www.carltonleisure.com

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“excellent service”

Written on: 20/09/2016 by 80Price (1 review written)

i booked five ticket for canada. He dealt my case and helped me in finding the best deal available. Excellent service, really impressed. I will never hesitate to use carlton leisure again… Read Full Review

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“Brilliant price and service”

Written on: 16/09/2016 by Ash17 (1 review written)

So I originally called and spoke to NImmi who was very helpful And have me several options.i found her to be honestly and sincere When she was booking my flights to Dar. She gave super service and emailed everything over quickly. That's why I have booked again with here this time going to USA in April.. I called here she straight away gave me the best price And gain super service. She is really calm and she needs to be management or a manager. She is very good and a asset to Carlton… Read Full Review

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“Brilliant Service, Especially My consultant ”

Written on: 15/09/2016 by Tamoor (1 review written)

Excellent customer service, speedy process, I have been using them for my holidays past 6 years. My travel consultant has greater knowledge of all airlines, update understanding of any new CAA laws. He always found cheaper flights with minimal travel duration. he was really helpful when i changed my travel dates with the airline. I highly recommend others to ask for him if called in. I am going again on holidays and gave him dates already… Read Full Review

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“Excellent Service”

Written on: 13/07/2016 by Maleah448 (1 review written)

Superb Service! I have used many travel agents in many parts of the world and must say, Carlton Leisure is one of the best. Teena was excellent. Listened to my query, understood it very well and provided a great service. Certainly recommend them to others… Read Full Review

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“Reservatons”

Written on: 11/07/2016 by raygab (1 review written)

She has been remarkably efficient to our flight and accommodation requests. We have been offered various alternatives to optimize costs prior to our choice been made. … Read Full Review

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“Nimmi Star”

Written on: 07/07/2016 by pvKincaid213 (1 review written)

absolutely brilliant service, listened to my needs and fulfilled them at the highest standard. Great customer service… Read Full Review

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“I contacted Carlton Leisure to book flights for 17...”

Written on: 06/07/2016

I contacted Carlton Leisure to book flights for 17 people from various locations in Europe, with the final destination Japan, with all 17 arriving into Japan on the same flight. We agreed on a hub airport and successfully secured flights. I have to say the person at Carlton Leisure was very helpful and supportive, in the challenge. I am delighted to give a very complimentary review for her customer service, patience and commitment to meeting our rather challenging needs. Well done & Thank You… Read Full Review

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“Great customer service”

Written on: 05/07/2016 by LindaMS (1 review written)

I have been very impressed with the service I have had dealing with Carlton Leisure. Not only did they offer the best prices for flights to Australia. The customer service provided by Josh has been excellent… Read Full Review

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“HOLIDAY NAPLES ITALY”

Written on: 05/05/2016 by 455Smith (1 review written)

Carlton Leisure booked our return flight to Naples, Italy and checked in our luggage for both outward and inward flights after I emailed them copy of our passports. They also arranged a pick up from Airport to our Hotel and from our Hotel to the airport. The location of The Royal Continental Hotel was just idyllic on the sea promenade with a view of a Castle and walking distance from all the restaurants. Carlton Leisure also booked our excursions. Walking tour of Naples, Boat tour to island of… Read Full Review

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“i had a very complicated flights schedule and she was...”

Written on: 16/04/2016

i had a very complicated flights schedule and she was amazing with her customer service. they probably need more people like her… Read Full Review

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“Excellent service and prices”

Written on: 17/03/2016 by Johnson419 (1 review written)

I have been using Carlton Leisure for the last 5 years and I can't speak highly enough of their staff'. The person I deal with has always looked for the best possible tickets for me and my family members. We have had wonderful holidays at reasonable prices. Highly recommended, great company to book holidays and business trips… Read Full Review

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“First Class service”

Written on: 27/02/2016 by Peterseglow (1 review written)

Not only were all the plane tickets for slightly complex trips booked, they conformed exactly to the timings I had asked. This involved three separate departures from Colombo to different destinations all within a fairly tight time schedule. Thereafter, when, due to unexpected circumstances, changes needed to be made from Sri Lanka at short notice, this was done efficiently and without fuss. Very last minute additional amendments needing a wheel chair and a car to pick us up at Gatwick also… Read Full Review

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“Bali Holiday Booking”

Written on: 19/02/2016 by mbenedict (1 review written)

Teena at Carlton did an excellent job in coordinating the booking for 15 of us individually. She was very responsive, proactive and took the ownership to resolve all the issues and queries from our group. One of the member wanted a different itinerary, however the flights were not available. Teena kept on checking the flights at home and booked it at 4am. After the booking our flights increased in price by £100 next day. I don't have experience with any other Agents at Carlton so can't… Read Full Review

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“Great Service”

Written on: 18/02/2016 by ChelseaWright (1 review written)

My agent was absolutely wonderful when dealing with my query, even though my plans kept changing. I got a great deal and am now looking forward to a fantastic holiday. Thank you for your help and will definitely be using Carlton Leisure again… Read Full Review

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“She was absolutely wonderful. I had made a mistake and...”

Written on: 16/02/2016 by Bsoohira (1 review written)

She was absolutely wonderful. I had made a mistake and she sorted everything out for me. At once She is a credit to the company and I will certainly be booking with Carlton again… Read Full Review

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“Excellent customer service”

Written on: 25/01/2016 by Jamarionj1979 (1 review written)

We needed to re arrange our flights at a distressing time and were very fortunate it was handled with kindness and efficiency by a lady who took a lot of trouble and time to find a convenient itinerary. Our sincere thanks to the person I dealt with ...you are an asset to your company. Good luck and all the best to all at this firm who are always polite and attentive and go a good job!… Read Full Review

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“Speedy”

Written on: 07/10/2015 by Brewervs456 (1 review written)

Name shown as Mrs. Called spoke with a lady who said she will sort it straight away which she did. Fab… Read Full Review

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“Very Satisfied”

Written on: 11/02/2015 by Vaughanbk353 (1 review written)

I had made a booking but realised the moment i pressed confirm that i had made a mistake on one of the flights. Most of these sites dont let you make the changes and leave you with what you have originally booked, but with hope in my hand i called up the agent. I spoke to a lovely lady who looked after the problem and within a few minutes the change was made (with a small fee - but i put it down to stupidity on my part). Confirmation was instant and the booking was now what i had originally… Read Full Review

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“Excellent”

Written on: 27/01/2015 by Bertie217 (1 review written)

I've just booked flights for 4 adults an 1 child flying from Manchester to Bangkok return, I did it on the internet on a Sunday evening and got electronic confirmation more or less straight away with all the correct details...or so I thought. The infant should have been entered as Miss and I had put her in as Master. I phoned Carlton Leisure on the Monday and spoke to a lady who said she would contact the airline and call me back, she called back within an hour and said it could be changed free… Read Full Review

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“simply the best !”

Written on: 20/01/2015 by Hastingsfv250 (1 review written)

why bother writing bad reviews? this companys customer service is excellent I had a family bereavement and needed to get back to the uk from Thailand asap went to great measures to accommodate me keep up the good work !!… Read Full Review

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