Carlton Leisure Reviews - www.carltonleisure.com

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“good staff ”

Written on: 13/07/2016

staff were helpful over the phone and on email. replied quickly/ acted to fix my problems v quickly. polite, well mannered… Read Full Review

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“Service with commitment”

Written on: 05/07/2016 by 384Jones (1 review written)

It turned out that the previous night Air India had decided to cancel my flight from London to Delhi due to "unavailability of aircraft". I was very impressed with the team member at carlton Leisure for the commitment and ownership to ensure that I was taken care. All went well, thank you! Like all SMEs, there is opportunity for overall improvement, so all the best with it… Read Full Review

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“Nick and Angela, thank you !!”

Written on: 04/07/2016 by Kearns392 (1 review written)

Thank you very much to both advisers, you were very helpful and patient. I made a booking to go to Mexico over the phone, and all I can say is that both of them they helped me and reassured me with all the doubts I had, respected what they offered me from the first day, correspondence to follow up. Thanks for your support !! … Read Full Review

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“So far so good. ”

Written on: 27/04/2016 by Howebe98 (1 review written)

I can tell that after reading all that negative reviews I was very anxious but so far so good. After 24 hours I made my booking I had received my e- ticket, checked with the airline and everything is ok. Had no problems whatsoever… Read Full Review

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“Very helpful at every stage ,polite,good customer...”

Written on: 03/04/2016 by Chadalavadah (1 review written)

She is very helpful person and has all good manners to work in a business sector.She did not rush at all and gave me all information at every stage.I am very happy to rebook tickets in future. I wish her good luck . No neative remarks to mention… Read Full Review

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“No extra cost- name change”

Written on: 30/11/2015 by ajhenrymorgan (1 review written)

After some back and forth between the Airline and Carlton Leisure, Carlton Leisure was able to change my maiden name on my e-ticket to my married name with no extra cost. I was very grateful for the assistance and that the service was free… Read Full Review

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“Excellent Service”

Written on: 20/05/2015 by jstreak15 (1 review written)

I had the pleasure of dealing with Carlton Leisure again, after having booked a flight ticket from the UK back to Malaysia a year ago. On this occasion, planning and booking a flight went fairly smoothly, as the agent who was in charge of my booking was very experienced and able to accommodate my specific requests in terms of dates. Overall, it was a very pleasant experience. Why I am giving Carlton Leisure only 4* on this occasion is due to a small hiccup right after I had made the online… Read Full Review

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“satisfied”

Written on: 30/03/2015 by misscoker (1 review written)

I booked with this company to fly to the gambia. Accidentally booked a different dat to what was initially planned. Had to call and got to speak to a lady. It was sorted in no time. She was very professional, very friendly and very parient. She made my day as i was in a state of devastation. … Read Full Review

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“EXCELLENT SERVICE”

Written on: 16/08/2014 by AnyaMacLean30 (1 review written)

They changed my booking due to the cancellation of my flight with Egyptair. I dealt with an advisor who was very helpful and guided me through the process. The whole process was trouble free and efficiently handled. The only downside was the admin fee for the change which was outside my control and I felt that to lose £150 on our two tickets was excessive as they had surely received a commission on the initial and new sale. I would recommend this company to anyone for efficiency and honesty… Read Full Review

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“Excellent service”

Written on: 11/08/2014 by Eastonu39 (1 review written)

The team at Carlton Leisure were excellent at sorting out the error that i made not checking my flight details. The advisor from the online team dealt with the problem promptly and efficiently. Very pleased with the service they provided and the prices are good too… Read Full Review

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“Thanks!”

Written on: 24/07/2013

Many many thanks to the Carlton leisure crew and a special one to the lady who helped me!!!!!!… Read Full Review

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“good and best at the time, i will recommend family and...”

Written on: 30/06/2013

good and best at the time, i will recommend family and friend… Read Full Review

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“Best deals that I have found”

Written on: 25/03/2013 by athavan (1 review written)

While searching for cheap flights to colombia in peak season, carlton leisure offered the best deal by far. Over a £100 cheaper than other sites and also better flight times. I was a little sceptical because the deal sounded too good to be true. But I contacted the agents and dealt with Abdi. He was professional and patient and booked the tickets without any issue. I have been provided with an e-ticket receipt and the flights have been confimed. very happy with the service. I will use again… Read Full Review

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“Excellent customer service”

Written on: 01/03/2013

Joseph and john are great asset of the company, they go the extra miles to keep customer happy. They are committed and motivated employees I will recommend my friends and relatives to them as i was recommended by my relative I did not like the idea that i have to pay the full amount of the ticket in just 4 days after booking the flights SB… Read Full Review

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“review for abhi”

Written on: 28/02/2013 by MaRomelyn (1 review written)

he is able to look for ways with effort to accommodate your needs and demands. very friendly and speaks clearly with the customer. very appreciative and the operator who accommodated us was very patient with us having so many demands. I will definitely recommend it to a friend. thumbs up… Read Full Review

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“Happy to suggest”

Written on: 25/02/2013 by bizmen07.gopi (1 review written)

Hi I use to book my tickets with Carlton Leisure whenever I travel to India.Even I suggested few of my friends as well. Really nice service, especially thanks to Dennis,Sr.Travel consultant.He doing his job really wonderful.Always I would like to deal with him for my bookings. Gud Luk Dennis.Keep it up. Thanks Gopi.R… Read Full Review

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“Nimi the best.”

Written on: 22/02/2013 by chaddy1 (1 review written)

I have recently booked a group booking of 13 passengers to Australia. Nimi the operator who dealt with my booking was fantastic!!! Nothing was to much trouble,she was very professional polite and understanding. Nimi always made sure she returned my calls and dealt with issues efficiently without problem. I feel Nimi is an asset to you company and you should be very proud of her.If i ever needed to make a booking again for a holiday i hope they would be half as good as Nimi has been to me. Could… Read Full Review

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“Quick and reliable service. Recommend to friends!”

Written on: 06/12/2012

Quick and reliable service. Recommend to friends!… Read Full Review

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“Your customer service was helpful and very quick...”

Written on: 05/11/2012

Your customer service was helpful and very quick considering I approached your agency at the last minute for a ticket to johannesburg. I am impressed… Read Full Review

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“Happy With their services”

Written on: 30/10/2012

I received email an booking confirmation and I'm happy of that, thank you for your great help… Read Full Review

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