Carlton Leisure Reviews - www.carltonleisure.com

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“Money grabbers !”

Written on: 10/11/2014 by Fefa01 (1 review written)

Absolutely awful company with rubbish customer services. Having paid £1,400 for flights to Bali for May 2015 I found out a few weeks later I was pregnant. This would mean I would be 35 weeks pregnant at the time of the 23 hour flight to a 30 degree humid country. I emailed a few times asking for careful consideration of my case and please could I cancel or change names on tickets. Both options were refused and a meer £210 tax refund was offered. I had given 7 months notice, surely they… Read Full Review

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“Disappointing”

Written on: 23/09/2014 by feenon.omela (1 review written)

After using Carlton leisure on two previous occasions I decided to use these people again and it was the biggest mistake I have ever made! I booked a Jet airways flight from London Heathrow to Colombo and I had accidentally booked the wrong flight (one with a 24 hour layover) from Bombay to Colombo. I phoned Carlton within minutes of booking the flight hoping I would be able to change it, However, I was told that they will have to charge me an additional £95 just to switch flights! What a… Read Full Review

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“Cancelled my flight!”

Written on: 28/04/2014 by Williamsir322 (1 review written)

We had three flights planned through Carlton Leisure. They wrote asking for documentation which we provided.. this was a couple of months prior to flying. They got the drivers license and passports, however, they took it upon themselves to cancel the reservation because they wanted a photocopy of my credit card as well. Instead of just asking for it, they cancelled and said to rebook, by this time... fares went up $1,000.00.. yes $1000.00. Worst customer care.. they told me they wouldn't… Read Full Review

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“AVOID”

Written on: 30/10/2013

Avoid other agent are much cheaper than Carlton Leisure. Verry poor service… Read Full Review

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“Avoid”

Written on: 12/10/2013

Avoid!!! I bought plane tickets through carltonleisure. a couple of weeks before departure the airline cancelled my flight, I asked cartlonleisure to request a replacement flight to the airline on the same date, they replied to me that I could fly a few days later or earlier than initially scheduled and that if I was not happy with that, I could only get a refund of the tickets within 8 to 10 weeks minus agent fees (£40 per ticket). I called the airline directly who put me on a replacement… Read Full Review

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Elfrida17's Comment

Written on: 27/06/2014

I had a similar experience some days ago I booked a flight to Nigeria from Aberdeen. I missed my flight because carltonleisure did not have enough time interval between flights from Aberdeen to Heathrow and thereafter to Nigeria. I called their customer service for a rebook which could only be dine by this agent and in 10minutes, they asked me to hold on for some minutes. I kept calling them back in every half an hour and they kept asking me this silly question "madam who did you speak with earlier" it was frustruating because none of them stated their names which is not professional at all. They kept asking me to wait making me sleep over at the airport for days until I made up my mind to buy a new plane ticket which I did spending so much money and time. I regret booking with them

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“Don't use! Warning! ”

Written on: 14/08/2013 by Agava (1 review written)

I have just tried to buy tickets do Nepal. Online search - directly from www.a1flightgroup.com - which is just a different name/ outlet of the same company - Carlton Leisure - returned price 578.14 per ticket. When I got it touch with them they offered me almost double the price! They said 948 pounds for ticket! When I said I can still see 578.14 on their website and that their own search machine still returns almost half the price the advisor said this offer is not available! When I asked… Read Full Review

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“Dreadful Company”

Written on: 13/06/2013 by Samfreeman (2 reviews written)

Please do not use this company. I made a small mistake on my booking and put my friends short name instead Katie instead of Katherine. When I advised I had made a mistake, the response was basically tough...this small mistake meant my friend had to leave work early and rush home to scan passport over by 5pm. This then cost us £196 to change 6 letters. I am still in complete shock as I have contacted the airline and they advise this change would only cost £50. So Carlton Leisure why does it… Read Full Review

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“Not ABTA Affiliated”

Written on: 25/05/2013

ABTA doesn't guarantee a good service but at least they have a Code of Practice and provide a route in the event of a dispute. See also on line ASA ruling on Carlton Leisure / A1 Flights which includes: "The ASA was concerned that A1 Flight Centre were unable to produce evidence that they had flights available for £820 on the advertised route..."… Read Full Review

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“AVOID THIS COMPANY COMPLETELY ”

Written on: 11/05/2013

Book a premium economy ticket from there web site got sent 2 economy tickets I had to pressure them to cancel as they sold me tickets that did not exist They said I have to wait 10 weeks for a full refund they where sly to try and make me sign a email which was going to take a 270 pounds fee. No email contact from them still waiting for a refund of 700 pounds months later Please please avoid and look else where This campany is hell to deal with if you want to use them be prepared to get… Read Full Review

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Samfreeman's Comment

Written on: 14/06/2013

Please can you contact samanthafreeman@hotmail.com, I have also been ripped off and want to get this company investigated.

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“180 pounds over charged!”

Written on: 16/04/2013 by Karengthorley (1 review written)

DO NOT USE Carlton Leisure they are extremely rude my elderly parents booked flights with them online then united airlines sent the confirmation to them which was 180 pounds cheaper. When asked what the additional costs were for Ronnie was not able to inform me still waiting for an answer 1 month later! Terrible customer service! How can they treat people like this and get away with no reply to what the costs were for? How can they sleep at night!… Read Full Review

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Samfreeman's Response to Karengthorley's Review

Written on: 14/06/2013

Hi please can you contact me samanthafreeman@hotmail.com I think this company needs to be investigated

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“Very Poor Service!”

Written on: 08/04/2013

I booked return tickets to Vietnam with Carton Leisure and initially they were fine, the e-ticket arrived straight away. However, during my trip they changed my return journey due to a cancellation which required a change of airports and seriously inconvenienced my journey. My partner was on the same itinerary with Alternative Airlines who sorted his flight out no problem. Carlton however, demanded £120 to replace my original fights and were rude about it too. In the end i just bought an… Read Full Review

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“Tickets booked through Carlton on Kingfisher Airlines”

Written on: 25/07/2012

Kingfisher cancelled airline/tickets. Carlton have promised a full refund but still waiting for 6 months. Now Carlton want me to pay an admin charge to get my refund !!! Save your self a headache ... DON'T USE CARLTON… Read Full Review

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